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Woodhouse Ford South
Plattsmouth, NE
81 Reviews
At This Woodhouse Ford Dealer, We Treat You Like Family
Our friendly staff of professionals at Woodhouse Ford South serving Plattsmouth, NE are focused on making your car purchasing experience as positive as possible. Whether you are looking at new Ford models or one of our certified pre-owned Ford models near Nebraska City, NE, our experienced team will be able to answer any questions you may have along the way. Woodhouse Ford South is proud to serve the Omaha area, which is why we offer regional incentives for our Nebraska Ford drivers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 81 reviews
January 20, 2013
We recently purchased a 2004 Ford F-150. At the time we made the deal we were asked how many keys to our trade we had. We said 2. We were instructed by our salesman (Josh Springer) to bring both keys when made the deal we were asked how many keys to our trade we had. We said 2. We were instructed by our salesman (Josh Springer) to bring both keys when we picked up the vehicle we were buying. We did just that. At the time of picking up the vehicle I was made to feel like Woodhouse had our money, now just take your "used" truck and get out of here.I was given 1 key. When I asked for the 2nd key I was told by Josh "Its all we have". When I reminded him that he was adamant about me bringing 2 keys for the trade in vehicle, he said "you can keep one of your keys if you want".I told him I gave him 2 keys and I want 2 keys. He then told me it was "part of how they figure trades". So Woodhouse figures a trade value based on keys? At that time Brian Heisterkamp said "we'll make it right". So I left with the vehicle. I have purchased 3 new vehicles in the past from Woodhouse and now this used one. I will say this last experience has not been as good as the others. The vehicle was filthy inside and out. Mud in the carpet, floormats thrown in the box of the truck, along with the tools for changing the tires, the backing from the Woodhouse sticker stuck on the tailgate and a huge stain on the passenger seat, and the cigarette lighter was missing. None of which was present at test drive. So yesterday I spent $75 and had the truck detailed and now it looks like it should have the day I picked it up. And now, over a week later and 3 calls to Josh asking about the 2nd key and nothing. I realize it was a "used" vehicle, but it was still $17,000 we could have spent somewhere else. This is not the kind of service I have recieved in the past from Woodhouse. If it's a sign of things to come, then from now on maybe we better look elsewhere. More
by kevinandlaura
Employees Worked With
Josh Springer Brian Heisterkamp
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