Woodhouse Nissan

I took my vehicle in for an oil change. Shortly after leaving the dealership my car began making an odd noise and my check engine light came on. I returned my vehicle and later was notified the problem w leaving the dealership my car began making an odd noise and my check engine light came on. I returned my vehicle and later was notified the problem was due to them not putting oil back in my car during my oil change. I was initially told there was only enough oil to barely cover the oil filter. I was later given several different versions of how much oil was actually in my car. They performed a second oil change and told me they “think” my car probably did not have any permanent damage. I was not comfortable with “thinking” my car was “probably fine.” They assured me it was all documented in my service record should something happen but also gave me 3 options. Option 1) Use a B&G warranty should my engine fail. After looking up the warranty, I found they do not cover things such as the dealership forgetting to put oil in your car. This is when they disclosed, they did not in fact document in my service record that they failed to put oil in my car and we were told if we just do not disclose it, then B&G would not know (aka lie or commit fraud…no thanks). Option 2) Pay thousands of dollars towards and extended warranty at a discount. Why would I want to give them thousands of dollars to cover a mistake they made? Option 3) Trade my vehicle in for another car on their lot. (I wonder if they would have disclosed to whoever considered purchasing mine, that they did not put oil in it? Doubtful). We did however find a car we were interested in, it was the only vehicle they had that had similar features to mine. We notified them we were interested in this vehicle and they said they would have the car there, inspected, and ready at 10am the next day for us to drive. We arrived at our appointment. Neither manager came out to speak to us. They sent a salesman who had not even really been filled in on the situation. Shockingly, he informed us the car we were there to look at was being test driven at that exact time. It was then purchased. I could not believe that after assuring us they would have it ready for us at 10am, that they allowed it to be test driven and sold. And on top of that, they did not call us to warn us the car would not be available, so we both left our jobs to come to a pointless appointment where the salesman ended up scrolling through their inventory and finding only one other vehicle remotely similar to show us which was a total bust. After sharing our story with others, we found a lot of people have similar stories to ours when dealing with Woodhouse. So, I do not recommend taking your vehicle to Woodhouse. They do not provide safe and reliable service and when they try to cover it up, they lie, they ask you to lie, and they do not leave you with the same safe and reliable vehicle your brought them. More

Service department? Something very shady going on here !! Verbal recommendations made that did NOT match any paperwork on inspection sheet, items that did NOT need replaced marked NEEDS IMMEDIATE ATTENTION Verbal recommendations made that did NOT match any paperwork on inspection sheet, items that did NOT need replaced marked NEEDS IMMEDIATE ATTENTION More

Marvelous Experience!I had been shopping for a month Marvelous Experience! I had been shopping for a month all over town when I went to look for a new SUV at Woodhouse Nissan. I had the Great Fortune Marvelous Experience! I had been shopping for a month all over town when I went to look for a new SUV at Woodhouse Nissan. I had the Great Fortune to have Buddy Hogan as my Salesman. From the time he greeted me when I first drove in, till I drove away in my new Rogue. It never felt like Buddy was a Salesman, more like an old friend who was there to help me. Everything was straight forward, I never felt rushed and he answered all my questions. With all the crazy going on in 2020, this was definitely a Big Highlight for me. Buddy was just Marvy! (Marvelous:) Thanks Buddy, K Smith More

The worst experience I have ever had after the purchase 9 days later I owe another $2300 when I asked to see the finance application I filled out it was not the one I filled out you get nowhere fast and they days later I owe another $2300 when I asked to see the finance application I filled out it was not the one I filled out you get nowhere fast and they get very rude you get nowhere with any of management More

My best car buying experience What a difference the dealer makes! I honestly didn't know how nice and easy it could be to purchase a car until I bought a car at Woodhouse Nissan la What a difference the dealer makes! I honestly didn't know how nice and easy it could be to purchase a car until I bought a car at Woodhouse Nissan last weekend. David, Shane and the whole team made us feel like family. No pressure, no sales tactics or gimmicks. I saw the car online and David was beyond helpful getting me all the info and detailed pictures without being annoying or persistant. We drove 3 hours to check out the car in person and everything was as he said it was. David then went above and beyond to make me happy. And Shane was able to get me an amazing rate! They certainly earned a customer for life! Thank you! More

Bad service I had a very bad experience at sales department. Quote my car to fix about $300 then when I came to pick it up it was $722 didn’t even let me know. Af I had a very bad experience at sales department. Quote my car to fix about $300 then when I came to pick it up it was $722 didn’t even let me know. After drove it for 10 mins it died on me. They forgot to reset the computer. After complaining they believed on their employee mark Mendoza that he called me for the new quote. I can pull my incoming call that he didn’t call me. Poor customer service n poor job done. More

Great service.. great time.. Great service.. Scott Seymour was awesome. 3rd vehicle. We've got here and all have been exceptional.. I will say that Wes in the service department Great service.. Scott Seymour was awesome. 3rd vehicle. We've got here and all have been exceptional.. I will say that Wes in the service department is second to none. Don't sell yourself short and do business here you won't be sorry. More

So happy with Clayton Shay and Woodhouse! I purchased a 2013 Chevy Equinox Saturday 12/15/18. As a “Senior Citizen”, I have bought my share of cars over the years. This was easily the best exp I purchased a 2013 Chevy Equinox Saturday 12/15/18. As a “Senior Citizen”, I have bought my share of cars over the years. This was easily the best experience I have had at any dealership. I had gone to other dealerships that day, and was treated with indifference- guess they figured an old lady was a waste of time. Clayton Shay was so genuinely caring. I can’t say enough good things about him. I highly recommend him! More

Great experience Richard At Bellevue Nissan was awesome at helping me buy a new Rogue Sport. He made it so easy and very nice. Such a great person- I would recommend Richard At Bellevue Nissan was awesome at helping me buy a new Rogue Sport. He made it so easy and very nice. Such a great person- I would recommend highly! More

Treated Poorly Went to look at a used Mercedes Benz that was priced over retail value. Drove the car and generally liked it. Based on the research I made prior to Went to look at a used Mercedes Benz that was priced over retail value. Drove the car and generally liked it. Based on the research I made prior to looking at the car I had a trade-in difference in mind. Not only was their offer way off the mark, the sales manager refused to negotiate. I figured he'd at least cone talk to me and explain their position. No dice. Not only did be send the sales person back to tell me no, they increased their proposed trade difference by $300. Still no sale. I texted the salesperson a message offering to "split the difference" and received no response. I feel as though I was treated rudely at this dealership. Rheir TV advertisements talk about treating their customers "like family", but this obviously an empty promise. Cross this dealership off your list if you want to be treated with any degree of respect. More