Woodmen Nissan

Woodmen Nissan responded

Hi JDonahue, Thank you for your purchase and for this review. Based on the comments you shared for your review, it sounds like you were in excellent hands with Tre'Von as your sales consultant. Thank you for sharing your feedback with us. If we can help you with anything else, please don't hesitate to let us know. We will definitely look forward to seeing you here again one day. Thank you for everything. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Lucylou626, Thank you for returning to our store for your 2nd purchase of a vehicle. We are glad we had these opportunities to earn your business. Your referrals are awesome. Tre'Von will really be pleased once we share this feedback with him that you shared online. Thank you. It sounds like everything went extremely well. If we can do anything else for you, please let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hello Eboni, Thank you for speaking with me a few times about your purchase experience. We are very sorry you were not satisfied with all aspects of the purchase. You did tell me the sales person was great. I don’t think you had anything negative to say about the vehicle at all. Your concerns are focused on finance only. We are sorry for any inconvenience you suffered. We did resolve everything to meet your requirements about putting you first on your loan as primary. The only lingering detail involves your bank and how they send notifications. Despite a representative at that bank stating he could accommodate your wishes, the bank did not make that change. Upon speaking with the bank again, they made a suggestion to us that I passed along to you. This would have been the easiest solution to fix the problem about notifications, but you told me you were not going to do that. As for interest rate, you came here initially with a different bank’s offer at a higher interest rate. We found you something lower to save you money. We are very sorry you feel the way you do about everything. At no time did our finance manager or anyone else on our staff lie to you. It is completely not accurate at all about your claims against this store for lying. Everyone was upfront. We want to do the best we can to provide a purchase experience that will make our customers happy. We tried multiple times to try to accommodate your wishes. We understand your concerns and have spoken with you several times about them. We are sorry you are upset about this purchase experience. It is unfortunate we are unable to resolve things for you and to come to an agreement. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Ladyduncan22 responded

Debbie you were not there and don’t know the story so you can not say Dan didn’t lie. Because he did lie. He literally did the opposite of what I ask him not to do just to sale the car. You can’t tell me he was right because he was dead wrong. So please don’t every say that because I’m the one had to deal with you guys horrible services. Why should I have to correct you guys errors? If he would have never applied in my husband name and gave my husband information it would have never happened. I’ll never buy again. Thank you!

Woodmen Nissan responded

Hi Jaysjai, Thank you for your purchase. We are so glad we were able to help you out. It sounds like Tre'Von and other staff members here provided a truly exceptional experience to make sure you got what you were looking for. Thank you so much for sharing this information with us. If we can be of further assistance, please do let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Passarelli, Thank you so much for your recent purchase. We are thrilled that this was such a great experience for you. We appreciate the review you posted here to let us know what a great job Tre'Von did for you. This feedback was helpful. If we can do anything else to help you, please do let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Kolton, Congratulations on the two new vehicles you and your wife found here at our dealership. We hope you will enjoy them for a long time. Thank you for the purchase and for posting this review about your experience here. We appreciate this feedback to let us know how Tre'Von took care of you. Your recommendation means a lot. If we can be of further assistance at all, please do let us know. We will look forward to seeing you here again one day. Thank you! Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hello there, We are very sorry to hear about the disappointment you and your son felt about that purchase a few months ago. I know you spoke with our used car sales director, Harley, and you both discussed options. He presented you with an option that sounded like you were going to take us up on that. It seems you indicated that this would then resolve the matter, but we haven't seen you or the vehicle, and we have heard nothing more after that initial contact earlier this month. Please let us know if you want to take Harley up on that offer. We would like to know if that would then take care of everything or if there's something further to be discussed about this matter. Please reach back out to us at your convenience. You may contact Harley at (719) 234-1031. We hope to hear from you. We hope to help get this all taken care of. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

sodisapointed. responded

The struggle continues, It is now a month since my son's 2011 Chevey Colorado was inspected. The adjuster at the extended warranty company needs to know why the engine seized, because the service dept at Woodman Nissan didn't not state the reason on the multi-inspection report. They told my husband it was because the oil leaked out, but he paperwork said the oil levels were full. Because they told us the extended warranty company would not cover the repairs, we didn't bother to ask them to correct the paperwork. Now, my son is overseas in Kuwait and I'm trying to sort things out. i feel Woodman Nissan's service dept. really dropped the ball and we are the one's out the cost of replacing the engine. I sent a personal email to Debbie Oberg who responded above and explained why I was not ready to retract my statement yet. She was empathetic, but said there was nothing she could do. The adjuster will be contacting Woodman Nissan soon. Hopefully, they will confirm the engine seized because the oil leaked out and this will finally be over. After Harley trying to make things right, I sincerely hope the service dept has the same integrity.