World Car Mazda Kia

More interested in making me a get loan I was once a satisfied customer, but not anymore. When I first got my 2014 Nissan Versa with salesman Andy and Izza who are no longer there, things I was once a satisfied customer, but not anymore. When I first got my 2014 Nissan Versa with salesman Andy and Izza who are no longer there, things were well. However, now that I'm trying to trade my car in, I'm getting nothing but rejections, and getting my hopes high all for nothing. So the first time, I was turned down because I wasn't at my job long enough (even though I was emailed by World Car about a trade in - getting my hopes high for nothing). Recently, I went back to see if I could trade my car in, but this time they said that I'm not making enough despite the fact that I have never been late with any of my car payments, or need any help paying my bills. So, I get yet another tempting email about how my car is HIGH DEMAND for trade off, so I go back yet again...thinking that things would be different since I got the email and made an appointment. I was only met with the exact same nonsense of not being paid enough to get a loan or something like that. I was suggested to get a co-signer which I wasn't going to do, and NO, I'm not looking for another job either. Couple this with going through the trouble of having to prove that I actually have a job, I felt like I totally wasted another trip believing the hype of vague emails. No more, and never again with World Car Mazda. My car is in good shape, but I'll trust in the Lord and find some place else to trade this car in. It's not so much that the salesmen were jerks, but I've had enough of having my hopes toyed with. There must be another place that'll take my car without all the nonsense. More

Stay Away Made an appointment to diagnose an issue. had my car the whole day called once to update me that they had not found the issue and then never called ba Made an appointment to diagnose an issue. had my car the whole day called once to update me that they had not found the issue and then never called back again. I called them close to closing time and they didn't answer. I had to call sales because they stay open later than service but was told they couldn't assist me, and that someone would call me around 10am the next day. Never told me they were keeping my vehicle overnight so that i was able to make arrangements for transportation to work. They called the next day saying they were still working on it and that the reason they were slow is that they put others ahead of me who said they would wait on the premises. Finally called me around 2pm and said it would cost $2200 dollars to fix issue. I don't usually complain but customer satisfaction is not their top priority, and I will vote with my wallet by Staying away from this place! More

Horrible Service Horrible Wait No accountability just now I took my wife's kia to get it checked for abs,hill assist and traction control lights being on. All I wanted was for the vehicle to be just now I took my wife's kia to get it checked for abs,hill assist and traction control lights being on. All I wanted was for the vehicle to be checked. 3 hours later they tell me the car is fixed and they were open recalls. Great they fixed my problem and something else with the kia transmission. I leave grateful everything is ammended. I head to work for the remainder of the day. As I'm leaving work I notice my kia is acting up and the starter is spinning and not starting and some noise in the engine. I'm thinking odd so I head home. Once I get home the vehicle is having problems starting. I call kia and let them know what going on they said mo problem bring it in and well take care of it. I show up the next morning at 730 they take the vehicle to get checked no updates for 4 hours. Finally someone comes to talk to me to let me know the starter is going out. They had the kia in their possession and I had no problems prior to them working on it and start blaming me when all I wanted was my car fixed. They offered to fix it for the high price of $500. Here's what's not right and I hope you be careful when getting your car serviced at this location. I had no ignition problems prior to taking the car in now I have a problem. No one took accountability for the error they made at kia. I feel like I was cheated by world car kia and I would not reccomend or ever purchase another kia. You should have taken care of your customer and I hope who ever reads this thread lightly on doing business with world car kia as it seems they are out to ruin your vehicle. I now have a problem vehicle over the wrong doing of your service department. More

Very Poor Service. Not only can they not install factory accessories, they cannot change the oil without an oil leak. I had my oil changed 5 days ago at this dealersh Not only can they not install factory accessories, they cannot change the oil without an oil leak. I had my oil changed 5 days ago at this dealership and found approximately a cup of oil on my garage floor. More

Much could be better Went in knowing they were just down the street from my work, and came across a vehicle that I actually liked (a 2014 Lancer). Did some research on it Went in knowing they were just down the street from my work, and came across a vehicle that I actually liked (a 2014 Lancer). Did some research on it, and turns out their price was a bit higher than FMV for a dealer. (Not a big deal, right? That's why you negotiate.) Anyhow, so I start to talk it over with Mary and one of the managers, and they tell me that they 'price to sell' and 'can't negotiate.' Being a reasonable person, I understand that sometimes companies pay too much for their cars, etc., so I thank them for their time and am on my way. At this point, they'd still have a 5 star review, if not for the following: Next day they call me back, asking to have me come in again and telling me that they are willing to negotiate (okay, that happens). I come in, point out FMV, and tell them that is my firm offer. They offer me $250 less than their original asking price (and $300 above FMV). I explain why that is not acceptable, point out the damage on the vehicle, point out a competing offer I have open from another dealer for a newer version of the same vehicle (with lower mileage and a cleaner title) for a fraction more than they're asking ($700 more, to be specific, for a year newer and 30k mi rather than 55k...oh, and automatic rather than manual). I tell them that I will make one final offer...I'll pay them $50 ABOVE FMV, and not a penny more. They wander around helping other people for another 15 minutes, then tell me "you do our price we already gave or no deal." Not only is this a complete waste of my time, but it's insulting. So, THANK YOU for wasting my time, World Car. More

Nice and courteous employees. Mary and Mira were very helpful and nice. All employees were nice and friendly. The waiting area was comfortable and clean. Great job on the oil cha Mary and Mira were very helpful and nice. All employees were nice and friendly. The waiting area was comfortable and clean. Great job on the oil change and tire rotation. More

worst service ever I purchased a new car from dealership fell good about my purchase. But it's when I had to take it in for service at the dealership. The worst Servic I purchased a new car from dealership fell good about my purchase. But it's when I had to take it in for service at the dealership. The worst Service ever I think the girl that waited on me was more worried about being off the clock then on the clock.. she reminded me that they were closing in a hour. And it was like they never checked reason my tire light was on. Even thou it is under service warranty she recommended me to take my car to another place down the street firestone. They no longer do tire repairs so, my tire light is still on. The worst service center ever I would recommend any other dealership. STILL NOT SATISFIED! !!!!!! More

Pleasant Always take my cars for service..enjoy the simple things..love how they started to offer snacks. And the fact that they have the shuttle service. My w Always take my cars for service..enjoy the simple things..love how they started to offer snacks. And the fact that they have the shuttle service. My whole family comes for servicing their vehicles now. More

Worst customer service in Service Department EVER! I purchased my vehicle from this dealership three years ago, and felt good about the decision. However, last week, I called the service department be I purchased my vehicle from this dealership three years ago, and felt good about the decision. However, last week, I called the service department because my ABS, Traction Control, and Incline lights were all on. I was connected with a man in the service department, and I explained that the lights came on after I had new tires put on. He immediately responded that the tire techs must have damaged the rear wheel sensor, and there wasn't anything he could do about it under warranty. I asked if I should bring it in to be looked at to see if there really was damage, and he said I could take it anywhere to get is diagnosed if I felt like it, but since warranty wouldn't cover it, there was no point in bringing it in. My husband took my car to another local Kia dealership (Legend), and they determined that there was no damage, but there was a defect in the rear wheel sensor. They replaced it the same day. Fast forward a couple of days, and suddenly my battery light was on, and my in-dash screen was flashing "Battery Discharge Warning" in the middle of the highway while it's raining. I was really worried about what this warning could mean...in smaller type, it read, "...to avoid discharge". This sounded dangerous given my surroundings. I happened to be driving downtown at the time, so I decided to stop into the World Car service department for help. I got lost on the way and ended up stopping at an Auto Zone who tested my battery and determined that my 5 month old battery was low, and while they suspected it was the alternator, the charge was too low to confirm. When I finally made it to World Car, I had to search for a human upon entering the building. Eventually I found a person who paged someone from the service department-- I waited. I suspect it was the same man I spoke to on the phone a few days before, because again, I was met with the same apathy and was told that they were backed up a week, but I could leave my car if I wanted. I asked if they had loaner vehicles, "no"; what alternatives do I have, "don't know"; if I take my car to a private mechanic, would the alternator be covered under warranty there if that was the problem, "probably not"...and so on. It felt like he was going out of his way to not be helpful. I would have appreciated even a little helpful guidance. I tried hard to remain calm, but I got tired of the short, apathetic, insolent responses and decided to call Legend Kia's service department from World Car's parking lot. Legend Kia told me to bring my car right in, and they would take care of me. I was thankful the battery allowed me to get that far, and my alternator was replaced within 6 hours despite being busy. And they offered me a shuttle ride home-- that is real customer service. World Car could definitely learn a thing or two (or twenty) from them. I will never return to World Car...not for service, nor to purchase another vehicle. More

Ripped off by this dealership service department / Stay Away This dealership ripped me off and will not warranty their work. I took my vehicle to World Car Kia, 4220 Fredericksburg, San Antonio, TX (210-732- This dealership ripped me off and will not warranty their work. I took my vehicle to World Car Kia, 4220 Fredericksburg, San Antonio, TX (210-732-2222), 3 months ago and after two weeks of xxxx they finally replaced my compressor and another part. Now no cold air again. I go back to the dealership and they say the air conditioner discharge hose has a small hole in it and all of my Freon has leaked out. When I took it in before - I had a full charge of Freon and no hole in my hose. They will not warranty their work after admitting that their tech did disconnect the hose and he might have kinked it and it caused the hole but since it has been 3 months they will not warranty their work. I took it to another reputable auto repair shop and another KIA dealership in San Antonio and called several air conditioner shops and all of them told me to go back to dealership and demand they fix it. Everyone has stated with such a small hole (that you cannot see by the naked eye and you have to see it with the dye) that it could take 3 months for the Freon to leak out. They all stated if the tech did not disconnect the hose - then this would have not happened and everyone is shocked that they are not warranting their work. So I did go back and I talked to the service manager - Gilbert (and then called the general manager - Jeff). Both admitted that their tech did disconnect the hose and that he could have kinked it and put the hole in it. But since I did not come back for 3 months they will not honor it. I told them that everyone said with such a tiny hole that it would take 3 months for it to go out and I cannot help that he did not put a bigger hole in it and it all leak out faster so that I would know and I would have been back sooner. So I did not have a hole in the hose and I did have full Freon. The tech did disconnect the hose to put in the compressor. If he would have not touched the hose - I would not be sending this to you. It was their fault and now I am to pay $400 or $500 for a hose and Freon. I have told all my co-workers and many shops in town and they cannot believe it....that they admit their tech disconnected the hose and will not warranty it. Stay away from this dealership and KIA. More