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World Chrysler Dodge Jeep RAM

Shrewsbury, NJ

4.7
2,020 Reviews

681 Shrewsbury Ave

Shrewsbury, NJ

07702

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Showing 2,020 reviews

November 27, 2015

Every Now and Then It's not often but every now and then you have the opportunity to buy a car from a dealer who is honest, up front, and actually cares about their cust More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mazza, Shane Henderson
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello Mike, Congratulations on your new Jeep! I am so pleased to hear that you had such a great car buying experience with Kelly and Shane. They do a great job representing everything that World stands for, and they really care about helping their customers. You never have to worry about dealing with a stereotypical car salesman at World. All our staff members are hard working, honest, reliable, and their number one goal is to see their clients leave happy. We are lucky to have Shane and Kelly on our team, and I am so happy that they were able to assist you in finding exactly what you were looking for. Thank you again, and please do not hesitate to call us or stop in if you should need anything else in the future. Enjoy your new Jeep! Best, Joe Wajda, GM

November 26, 2015

Service Great work! Needed oil pan plug changed. Part was in stock and service was able to squeeze me in to do install and change oil. More

by LouS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papa
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello LouS, Thank you so much for the 5-star review! I am so pleased that you had a great service experience with us. We will always do our best to fit in customers, as we know that repairs cannot wait, and safety is our top priority. I really appreciate that you chose World, and please do not hesitate to call us or stop in if you ever need anything else in the future! Best, Joe Wajda, GM

November 25, 2015

service although we purchased our jeep from another deal after three service calls to other dealer we were not happy with that service. We found World to be More

by JOYAR746
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Iannicelli
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello JOYAR746, Thank you for leaving a review! I really appreciate that you chose us for your Jeep's servicing. We know that having to get your car serviced or repaired can be a hassle, so we do our best to make the process as quick and easy as possible. We feel that punctuality is important, and we are so pleased to learn that you were happy with your experience with our service department. Please do not hesitate to call us or stop in should you ever need anything else in the future! Thank you again! Best, Joe Wajda, GM

November 25, 2015

They have one goal...to make you happy Absolutely very please with World Jeep. I appreciate everything and everyone who assisted me ...Laurie was terrific and very helpful . Thank you so More

by DEBK1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Johnson
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello DEBK1980, Thank you so much for your kind review. I am so pleased that you were satisfied with your experience with our service department. We really do aim to make our customers happy, and we are willing to do whatever it takes. I am happy that Laurie and Daniel were able to provide you with a positive experience. They really care about our customers and do a great job representing the World brand. Thank you again, and we look forward to seeing you again in the future! Warmly, Joe Wajda, GM

November 25, 2015

Oil change TSB's taking care of I had service done to my 2015 Jeep SRT at World Jeep in shrewsbury Nj. Service managers Tom and Lou were a great help took care of my jeep and paper w More

by MAGAMA23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT Colville, Lou Zuluaga, Tom Papa
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello MAGAMA23, Thank you so much for the kind review, and for choosing World for your Jeep's servicing. I am so pleased to hear that Tom and Lou were able to provide you with a positive experience. We know that having to get your car serviced can be an inconvenience, so we do our best to diagnose and make repairs as quickly and efficiently as possible. We have a great service team, and they really care about helping our customers to have the best experience possible. Thank you again, and please do not hesitate to call us or stop in if you ever need anything else in the future. Best, Joe Wajda, GM

November 25, 2015

quick scheduling and diagnosis Had problem with 2013 Chrysler 200--vibrating steering wheel and various speeds; reason was quickly diagnosed and proposed repair was communicated to More

by ljkurland
Recommend Dealer
Yes
Employees Worked With
Tom Papa, Daniela Ferreira
Nov 30, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello ljkurland, Thank you for your kind review. I am so pleased that we were able to diagnose your vehicle's problem and quickly make repairs. We were happy to provide you with a loaner. We know that having to get your car serviced can be an inconvenience, so we do our best to make it as stress-free as possible. Thank you so much for choosing World, and please do not hesitate to call us or stop in should you ever need anything else in the future. Best, Joe Wajda, GM

November 25, 2015

Below average The schedulers and the people at the front counter were great the little break room with the TV was great as well but as far as the service on my veh More

by SCOTTDPROVINES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Zurica
Dec 01, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello SCOTTDPROVINES, First of all, I would like to apologize that you were disappointed with your complimentary car wash. We would be happy to re-wash your vehicle free of charge at your earliest convenience. I am also sorry that you found a cigarette in your car. I assure you that none of our employees smoke while working, and the cigarette butt was most likely stuck to an employee's shoe and not detected. The work performed on your vehicle was completed by certified technicians, so you can be confident that is was done properly. We hope that you will give us another chance to show how important our customers' satisfaction is to us. Thank you for all your feedback! Best, Lou Zuluaga, Service Manager

November 20, 2015

Easy and accomodating Thanks to Lou he reminded me of the recalls. Took 2 Hours to get back UConnect system after software recall was done. Otherwise very happy. More

by lov4tea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Zuluaga
Nov 23, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello lov4tea, Thank you so much choosing World and for taking the time to write a review. Your feedback is extremely important in helping us improve for our loyal customers. We are glad to hear that Lou made you aware of the recalls to your vehicle and that they were taken car of properly. Thank you again and have a wonderful Thanksgiving! Sincerely, Joe Wajda, GM

November 17, 2015

excellent service at service department I am a frequent client at World Jeep Service with multiple vehicles purchased from that dealership. I wanted to extend how efficient and courteos a pa More

by DREYERCUSTOMHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
danielle in service
Nov 18, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello DREYERCUSTOMHOMES, Thank you so much for your kind review and for continuing to choose World for all your vehicles' repairs. I really appreciate that you took the time to write up a review about Danielle's customer service. Danielle is an important member of the World team. She is a hard worker, is incredibly knowledgeable, and she really cares about her customers. Danielle does an amazing job representing World, and we are so lucky to have her on our team. It's so great to hear that Danielle continues to exceed your expectations, and consistently provides you with positive service experiences. Thank you again, and we look forward to seeing you again in the future! Best, Joe Wajda, GM

November 17, 2015

Alays exceeding Expectations I should learn to never get even something as insignificant as an oil change somewhere other than World Jeep. My trusty 2007 Grand Cherokee had just More

by MIKEWARMINGTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Zuluaga, Lou Zuluaga
Nov 18, 2015 -

World Chrysler Dodge Jeep RAM responded

Hello MIKEWARMINGTON, Wow, thank you so much for your heartfelt review. You really made my day with your kind words. I am so thrilled to hear that our service department exceeded your expectations. Lou and the entire service team fully understand how inconvenient it can be to have to wait to get your car repaired, so that do their best to quickly and efficiently get our customers' cars back in perfect shape. Congratulations on your Jeep's 100,000 miles marker! You must do an amazing job taking care of your Grand Cherokee, and I am so grateful that you chose World to help keep your car in tip-top shape. Thank you again, and we look forward to seeing you for your next oil change. Please do not hesitate to call us or stop in should you need anything else in the future. Best, Joe Wajda, GM

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