World Ford Pensacola

Great staff! Everyone listened and made recommendations based off of our needs. They didn’t try to rope me into spending more money and this was easily one of the Everyone listened and made recommendations based off of our needs. They didn’t try to rope me into spending more money and this was easily one of the easiest car buying experiences I have ever had. I’d like to send a big shout out to Brandon, sonic and Kyle you guys were great! Thank you! More

Our salesman, Brian,was easy to talk to, was willing to find answers to anything we asked, and was not pushy. World Ford gave us a great price on our new truck and a fair price on our trade in. They were find answers to anything we asked, and was not pushy. World Ford gave us a great price on our new truck and a fair price on our trade in. They were very easy to work with. More

Our service writer, Danny, always does an outstanding job. He's very courteous and keeps us informed. Why only 4 stars? I came in for a simple oil change, why are my instrument cluster settings chang job. He's very courteous and keeps us informed. Why only 4 stars? I came in for a simple oil change, why are my instrument cluster settings changed and the AC set to sub zero. Upon leaving I went to reset my trip two, to track oil changes, and it was no longer available along with other items. Other than this unnecessary annoyance World Ford normally does a great job. More

They are always reliable and answer any questions I have. The last time my car was serviced, they drove it to my house to drop it off! The last time my car was serviced, they drove it to my house to drop it off! More

Timothy Watts was outstanding. He stayed in contact with me all the way through my visit. He explained everything well. Very impressed with my experience. He stayed in contact with me all the way through my visit. He explained everything well. Very impressed with my experience. More

Knowledgeable and helpful. They tried to make the service not stressful. Big note on the time, it was great. They really do a good job. Highly recommend them. They tried to make the service not stressful. Big note on the time, it was great. They really do a good job. Highly recommend them. More

Had 10 o'clock appointment. Arrived at 0930. Took over 3 hours for an oil change and a battery. Nuff said! Arrived at 0930. Took over 3 hours for an oil change and a battery. Nuff said! More

4 words you SHOULD apply: "Under Promise, Over Deliver". You told me 2-3 days to diagnose. It took at least 9-10 days. Then another 4 days to fix. Also, I have premium warranty pkg - You should've had PLENT You told me 2-3 days to diagnose. It took at least 9-10 days. Then another 4 days to fix. Also, I have premium warranty pkg - You should've had PLENTY of cars to give me to use. Not 'Hertz is out of all Fords. You can only have a Ford'. Stupid!!! Seriously disappointed! Ayden was super nice, he did his job, as best as he could. Yall just need to let customers know the REALITY of things. More

The staff is always friendly, helpful, and answer all questions and concerns with excellent service. questions and concerns with excellent service. More

Very long wait. 7.5 hours for what initially was supposed to be an alignment Van was slightly vibrating at higher speeds after getting new tires there several mont 7.5 hours for what initially was supposed to be an alignment Van was slightly vibrating at higher speeds after getting new tires there several months ago. They said it needed a force balance instead of an alignment. Initially they said the tires may be bad because they could not get them properly balanced with that procedure. Them they said they had a senior tech look at them and was able to get them more balanced. So far it does seem better, so I'm thankful for that. My service technician Byron was super nice through it all but just a long day. More