World Ford Pensacola

Very poorly organized. Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 we Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 weeks for that type of work. Needless to say, I became very angry. Then they said they would work it in. After 2 hrs told me I would have to leave it. They were going to have to remove the console and that would take a while. Then about 30 minutes later they came back and said they fixed the problem. The usb ports were not plugged in. Evidently never was from the factory. More

Katie our service writer is the best very helpful and always happy to help. Jared always takes care of all my vehicles like they were his own. always happy to help. Jared always takes care of all my vehicles like they were his own. More

Great selection of F150’s good sales person Leron and Marcus! But slow process with finance! Very little explanation ! But got through it! Marcus! But slow process with finance! Very little explanation ! But got through it! More

Judith Lachance was great and took good care of me. I will definitely request her again. I will definitely request her again. More

I bought a 2019 F150 Lariat 3. 5 eco-boost with 20k miles on it. I purchased the extended warranty. I had the cam phasers, front left suspension, and water pump replaced before 30k 5 eco-boost with 20k miles on it. I purchased the extended warranty. I had the cam phasers, front left suspension, and water pump replaced before 30k with a couple of other small things. The water pump almost did me in, but I was close to home. A hundred bucks a pop. During one of the three-week appointments, my truck sat out in the lot for three weeks. When I picked it up a week later total of four weeks, rats chewed up all the carpet underneath my seat. Ford refused to cover it. You want to talk about being pissed off. I was leaking coolant out of my radiator and had to top it off every week. World Ford told me they fixed it. I went back three different times. They did not charge me the $100 the last two times. I love these trucks but the service department although nice and professional completely incompetent. I understand it's hard to hire staff who know what they are doing with our Country's leadership, but this is ridiculous. I had to trade the truck because they told me nothing was wrong and there was. This was my third vehicle I have purchased although I know they could care less about stuff like that. Make an appointment to make an appointment. Three different times, I had to make an appointment to come in and say the same flipping thing I said over the phone in person to schedule another three weeks out. I spoke with dozens of my friends who own Chevrolet and GMC trucks and none of them were experiencing this at their dealerships. I would rather have a Ford, but I will never go back to World Ford it has been a nightmare! More

Had to wait for over a week AFTER I dropped my vehicle off before they even first looked at it. No loaner or rental options. Refused to do warranty work, and when I finally got my vehicle back my lug nuts off before they even first looked at it. No loaner or rental options. Refused to do warranty work, and when I finally got my vehicle back my lug nuts were loose and almost left my wife and kids without a father if I took my vehicle in the highway before realizing something was wrong. More

Our Service Writer made an exerted effort to accommodate my needs this morning. He was friendly, proficient and professional and got us in and out in 1.5 hours. Well done! my needs this morning. He was friendly, proficient and professional and got us in and out in 1.5 hours. Well done! More

The salesperson, Steve White is excellent. There were no problems whatsoever except with my bank, which were resolved quickly. Sure, I would buy from World Ford again. There were no problems whatsoever except with my bank, which were resolved quickly. Sure, I would buy from World Ford again. More

Polite greeting and short wait for my oil change. I was treated nicely and had a nice waiting room to wait in. Highly recommended this dealership for service. I was treated nicely and had a nice waiting room to wait in. Highly recommended this dealership for service. More

All Good everything was fine no problems maybe a little bit too long waiting but everything worked out good bit too long waiting but everything worked out good More