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World Ford Pensacola
Pensacola, FL
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 21, 2023
This review is in regards to the service appointment I just had. This was by far one of the most disorganized, dissatisfying customer service experiences I’ve ever had. With exception to the guy who ende just had. This was by far one of the most disorganized, dissatisfying customer service experiences I’ve ever had. With exception to the guy who ended up checking me out, he was helpful. This dealership has a lot of work to do to win back my business. More
by Ra
Employees Worked With
N/A
October 18, 2023
Brought my 2021 F150 in for the 30k miles service package and paid for the "best" package they offered. I scheduled it in the afternoon to get the 10% discount (which only caps out at $50 but the site doesn' and paid for the "best" package they offered. I scheduled it in the afternoon to get the 10% discount (which only caps out at $50 but the site doesn't tell you that). The package deal came out to be more than expected so I was forced to use my rewards points to make it more affordable. After I paid for the service and started driving home, my check engine light came on and my Ford Pass app got bombarded by multiple faults detected. The vehicle is barely two years old and had no issues what so ever prior to this appointment. I paid for the "best" service and received multiple issues in return. I called the maintenance department the following day hoping I could bring the truck back so they can fix the mess they gave me. Instead they told me the earliest appointment they have isn't until a month and a half out! Hoping Ford makes this right when I bring the vehicle back in for them to fix their mishap, the service package was over $800 and I'm not looking to pay a penny for this follow up visit since this whole issue is their fault to begin with. More
by Hourin279
Employees Worked With
Dan Blocker
October 16, 2023
Really appreciated saleswoman Robin Homer, I felt like I was talking with a friend as she was very informative, professional and very friendly, she helped me from the start until I walked out the door with was talking with a friend as she was very informative, professional and very friendly, she helped me from the start until I walked out the door with my new car More
by Rena
Employees Worked With
Robin Homer
