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World Ford Pensacola
Pensacola, FL
1,760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 29, 2023
World Ford Pensacola’s service department provides top tier customer service. They keep their clientele well informed from beginning to end of the service experience. I highly recommend World Ford Pensaco tier customer service. They keep their clientele well informed from beginning to end of the service experience. I highly recommend World Ford Pensacola! More
by bradoswald22
Employees Worked With
David Demint
July 27, 2023
Outstanding service and customer care. Solved problem and fixed it very fast will return again in future and make a purchase also based on the service dept Solved problem and fixed it very fast will return again in future and make a purchase also based on the service dept More
by timothyjmcgarry
Employees Worked With
Dan Blocker, Rick Manzoni
July 27, 2023
Everything went well, we are happy with the service. BryanFitterling service advisor answer all our questions and and always return my call. BryanFitterling service advisor answer all our questions and and always return my call. More
by ebradshaw359
Employees Worked With
Bryan Fitterling- service advisor
July 26, 2023
So I purchased a new F-150 in early May 2023. The sales rep Chris exhibited professionalism and represented his dealership well. The problem is the upper management - general manager. So they The sales rep Chris exhibited professionalism and represented his dealership well. The problem is the upper management - general manager. So they messed up the military rebate. It’s going on three months to find out through the rebate center that the dealership took the rebate for themselves. A message was left by the supervisor at the rebate center for the GM at Ford to call her back and myself. I find out this morning after never being called by the GM, the GM has refused to callback the supervisor at the rebate center. Again I said almost three months of owning this new vehicle and I am driving around with their dealer plate because the dealership can not get my pickup registered. Three times I have requested they give me the paperwork because I can do their job and get it done promptly. This has literally been the worst nightmare a new vehicle owner could experience. They refuse to callback. They offer no incentives for their problems and now I have to resort to getting my pickup registered by submitting paperwork it to the motor vehicle services. This dealership is not a customer service friendly company but a get the money and run approach! My next step will be to reach out to corporate Ford and give them a breakdown of this dealership. I wish an experience like this on nobody. And one last item. This dealership hides their sales managers behind glass and a high desk. First time experiencing a cold approach and even after the sale not one single manager came out and personally addressed himself and showed any type of professionalism. I have purchased 7-8 new pickups over the years and every sales manager has confronted me, introduced himself and offered any type of assistance. That adds a lot to a big ticket purchase. No hometown feel or experience at this dealership! More
by Rod
Employees Worked With
Chris Jones
July 25, 2023
We were in Florida for a couple of weeks and our change oil lite came on.We call you all and you got us in and took care of the oil change and noticed we had a recall that we were waiting for the part to c oil lite came on.We call you all and you got us in and took care of the oil change and noticed we had a recall that we were waiting for the part to come in in our Kentucky home location for months but you all had the part and took care of it.Thanks for your service and the heads up on our recall. More
by vcarrier92952
Employees Worked With
Laura Driscoll
July 25, 2023
Kevin in the service department was a friendly, helpful and professional service advisor. I will request him each time my vehicle requires service. and professional service advisor. I will request him each time my vehicle requires service. More
by gman
Employees Worked With
Kevin Jardine
July 24, 2023
Since the first time I brought my vehicle in for service I have kept going back. There are times when they are backed up and it may take a week before they can get to my.vehicle for major work but it is alw I have kept going back. There are times when they are backed up and it may take a week before they can get to my.vehicle for major work but it is always worth the wait. The reason they get backed up is because there are so many people that feel the same way. They stand behind their work 100%.. They do the work that you want done. The prices are very reasonable. All the service people I have worked with been excellent. There isn’t one bad thing I say about World Ford. I recommend them 100%. More
by Bob
Employees Worked With
Shawn Dement
