World Ford Pensacola

Bait and switch. Advertised a Bronco at MSRP. When I drove hours to place an offer the vehicle was not available and was never there in the first place. Very unpro Advertised a Bronco at MSRP. When I drove hours to place an offer the vehicle was not available and was never there in the first place. Very unprofessional…. More

I had my truck serviced today on a recall items. Anna from service department was knowledgeable on the service items and time frame to the length of time to fix. Great job thank you.👍👍👍👍👍 Anna from service department was knowledgeable on the service items and time frame to the length of time to fix. Great job thank you.👍👍👍👍👍 More

Marco & Adam were awesome! ! Great job guys. My family and myself thank you both for a job well done. ! Great job guys. My family and myself thank you both for a job well done. More

Bryan Fitterlin was our Service Advisor. He did a great job making us feel welcome. We are from out of town and needed to have our F250 serviced. Bryan was truly a pleasure to work with. We He did a great job making us feel welcome. We are from out of town and needed to have our F250 serviced. Bryan was truly a pleasure to work with. We will use World Ford again the next time we are in Pensacola. More

Took my 2022 Maverick in to get the airbag checked (light stays on) and was told I would have to leave my truck and it would be a minimum of 14 days before they could look at it. I asked for a loaner since t stays on) and was told I would have to leave my truck and it would be a minimum of 14 days before they could look at it. I asked for a loaner since this is my only vehicle and I do work for a living. I was told no loaner and there was no offer of a rental. I can't afford a rental and certainly can't take two weeks off from work, so I will have to pay out of pocket to get a local mechanic to look at it and hopefully repair it (this is a safety issue). There was absolutely no empathy from the service person (I was so upset I didn't get her name). More

Marco was great and was wonderful to deal with! We will be using them for our next vehicle. We will be using them for our next vehicle. More

I was very pleased with my experience at World Ford Pensacola. They made sure I was very comfortable while waiting on my service. The service took longer than I expected but the Technition took the t Pensacola. They made sure I was very comfortable while waiting on my service. The service took longer than I expected but the Technition took the time to explain how this sometimes happen. There were no surprised charges which made me very happy as well. I would defiantly recommend. More

First let me say that I've purchased 2 new trucks from World Ford and would by from them again. With that said their Maintence / Service repair scheduling is terrible. I have a taillight that is not worki World Ford and would by from them again. With that said their Maintence / Service repair scheduling is terrible. I have a taillight that is not working, its one of the OEM fancy ones so the complete light assembly must be replaced and is under warranty. The next available appointment is in 14 days. I have no problem waiting that long but to get that appointment I have to drop off my truck today and it has to sit the in their parking lot until my appointment. That's just crazy. The rep said that's just the way it is. She did sound sympathetic and I'm sure she doesn't make policy but this is my only vehicle and can't be without it for that long and still make the payment or eat for that matter. I did not make the appointment. Added note. I have used World Ford for all servicing of my trucks and had no issues what so ever. I just don't understand why they need my truck to sit in their parking lot for that long before the appointment. More

world ford pensacola service dept. very good chris garrido service advisor was helpful and knowledgeable. very good chris garrido service advisor was helpful and knowledgeable. More

Marco was everything you would want in a salesman. Personable, knowledgeable, down to earth, understanding, and not pushy at all. I understand why he has all the awards. I would be happy to work with Personable, knowledgeable, down to earth, understanding, and not pushy at all. I understand why he has all the awards. I would be happy to work with him in the future. Andy did an excellent job completing my paperwork quickly and keeping me informed of everything I needed to know. He also made me laugh. The only issue was with the detailer and the truck itself being dirty on the inside. I noted the truck was dirty after it had been detailed so it was sent back. The detailer looked offended but there was grime everywhere and leaves in the truck. After it came back the leaves were gone but it was still dirty. I personally think the vehicle was far too dirty to be sold but I really wanted the truck so I cleaned it myself. More