World Ford Pensacola

Excellent buying experience! Marco did a fantastic job. He wasn’t pushy at all, and made sure I was happy with everything before I left the dealership! Will recommend him to anybo Marco did a fantastic job. He wasn’t pushy at all, and made sure I was happy with everything before I left the dealership! Will recommend him to anybody that I know that’s looking for a new vehicle. More

Helpful! Marco was very helpful throughout the entire process and has helped me with any concerns or questions I've had regarding my new purchase. Highly recom Marco was very helpful throughout the entire process and has helped me with any concerns or questions I've had regarding my new purchase. Highly recommend! More

Outstanding results Ask them to confirm availability. Rapid response and viewed truck the next day. Marco expedited the whole thing and and got a beautiful F-150. Fast a Ask them to confirm availability. Rapid response and viewed truck the next day. Marco expedited the whole thing and and got a beautiful F-150. Fast and efficient. More

great sales experience The salesmen that I worked with (Marco and Kyle) were fantastic...very helpful. They were able to find the truck I wanted and get it when I needed it The salesmen that I worked with (Marco and Kyle) were fantastic...very helpful. They were able to find the truck I wanted and get it when I needed it. More

Excellent Experience! I order a 2019 F-150 Platinum Truck from World Ford and just took delivery. My entire buying experience was outstanding. The Sales Consultant that I u I order a 2019 F-150 Platinum Truck from World Ford and just took delivery. My entire buying experience was outstanding. The Sales Consultant that I used was Cory Thornell who did a great job for me. I would strongly recommend this dealership to anyone! More

Custom Ordered F250 I came to World Ford to custom order a brand new F250. I knew what I wanted and had several offers from other dealerships. I was upfront with all of t I came to World Ford to custom order a brand new F250. I knew what I wanted and had several offers from other dealerships. I was upfront with all of that and to my surprise they not only matched my best offer they beat it. And if that's not good enough I was given top dollar on my trade without having to go back and forth several times. The total time spent in the dealership from day one to the day I drove off with my truck was no more that 3 or 4 hours. That includes the 1 1/2 hours of paperwork involved with buying a new truck. My salesman Marco was by far the best I've dealt with in any dealership. World Ford is the only dealership in this area I will deal with now. Go see Marco and see for yourself! More

Awesome We found a vehicle online. Just what we were looking for. But the drive was about 5.5 hours away. We made a phone call, got more info and hit the road We found a vehicle online. Just what we were looking for. But the drive was about 5.5 hours away. We made a phone call, got more info and hit the road. The truck was exactly what we wanted and exactly as advertised. Everyone was very helpful. Marco took us under his wing and even helped us get into service for new tires prior to heading back home. The timing was perfect. The truck was perfect and the experience was perfect. Would gladly make the drive again for such customer service. A huge thanks. More

DO NOT LEAVE YOUR VEHICLE THERE Would give 0 stars if i could Took my 2017 Ford Focus in for an inspection and window tint. Went ahead and let them change the oil too.I purchased my Would give 0 stars if i could Took my 2017 Ford Focus in for an inspection and window tint. Went ahead and let them change the oil too.I purchased my vehicle from another dealership 2 days previous to my visit but because it was a Ford I felt comfortable going to the Ford dealership for everything. Big mistake. My car was there for most of the day and everyone seemed nice and helpful. When I got my car home I realized that there were NUMEROUS scratches and a huge dent on my front bumper. These were definetly not there when I dropped my car off to them. I brought my car back immediately. Spoke with the service manager and he said he would speak to the collision manager ( since collision did the tint) and all would be worked out and fixed. The next morning after not receiving any update, my husband called and spoke with the same service manager as the night before. This time however he was not so pleasant. He basically implied me and my husband liars. Said that all those scratches and dents were there when we dropped the car off. Funny he said that because when you drop your car off for service at Ford, they do an inspection of your vehicle and notate any scratches or dings. Guess What? There were none. Once this was pointed out to the manager he said that the employee that did the inspection must have overlooked everything. REALLY?!? My husband ended having to go up there because nothing was being solved over the phone. When he got there the customer service just got worse. The GM came out to speak with him. His tone and his words were incredibly demeaning, rude, and definetly not discreet. He kept insinuating my husband was a liar and a 'shemer' . My husband asked to see video footage from their security cameras. They claimed to have none... . No one took responsibility for the damage done. No ,Ford did not offer to fix a single scratch or dent. No, no apology was ever given. Finally after threatening to speak to corporate, they refunded the cost for the window tint. The damage done to my car will cost way more than what they refunded us to fix. I am completely dumbfounded by how my husband and I were treated. It is by far the worst customer service I ever experienced. I do not recommend them for anything and will definetly not return. More

New F-150! World ford was awesome in treating us well! We got a F-150 at the exact price we were looking for and Marco did and awesome job with helping us pick o World ford was awesome in treating us well! We got a F-150 at the exact price we were looking for and Marco did and awesome job with helping us pick out our new F-150. Thank you world ford! More

Unsatisfactory My son took my F150 truck for service on Saturday morning for an 8:00 am appointment, which means of you wait, otherwise when we get to it. Same sympt My son took my F150 truck for service on Saturday morning for an 8:00 am appointment, which means of you wait, otherwise when we get to it. Same symptoms starting the vehicle which they fixed exactly one year ago but now we are told for a different reason. Wednesday morning they started to fix it. Along the way numerous phone calls were made to service department to inquire about status and none were returned. Bill was over 100$ greater than original quote and no one could provide explanation. Same problem a year ago in getting information. Needless to say won't be back. Employee noted is not responsible but form can't be completed without naming someone. No one would return a call More