World Ford Pensacola

Marco was the BEST! I have bought a few cars in my past and this by far was my BEST EXPERIENCE EVER! Marco was by far the most helpful and truly caring and understanding I have bought a few cars in my past and this by far was my BEST EXPERIENCE EVER! Marco was by far the most helpful and truly caring and understanding car salesman I have ever dealt with. I would highly recommend to buy from World Ford and if at all possible ask for Marco! He is the kindest sweetest man that I have ever dealt with answered ever question even offered advice when I didn’t ask that I would need. So yes if it was a 5 star rating I would give 10. YES THAT GOOD!!! More

Marco is awesome! Marco was extremely helpful in helping me purchase my Tuscan F250 FTX. He even picked me up from the airport. The internet team contacted me within Marco was extremely helpful in helping me purchase my Tuscan F250 FTX. He even picked me up from the airport. The internet team contacted me within 30 minutes of my inquiry online. I would recommend them for any car or truck purchase! More

Our salesman Marco It was such a pleasure working with Marco as he was not pushy and had an answer to all our questions. If he didn't he got the answer and was very kno It was such a pleasure working with Marco as he was not pushy and had an answer to all our questions. If he didn't he got the answer and was very knowledgeable. Would highly recommend him to friends and family looking for a Ford. More

Don’t buy from this dealership. Bought my car 6 weeks ago and when I try to get someone to call me back about the money I’m owed, no one calls back. Tried 7 times, 2 today. I guess i Bought my car 6 weeks ago and when I try to get someone to call me back about the money I’m owed, no one calls back. Tried 7 times, 2 today. I guess it’s ok for them to overcharge on something but when it comes to returning the money you’re out of luck. More

Wow!! Is all I can say ! Excellence Marco helped us thru the whole purchase of my 2018 Ford Fusion! I was upside down with my car and helped me the whole way! They didn’t have the car I Marco helped us thru the whole purchase of my 2018 Ford Fusion! I was upside down with my car and helped me the whole way! They didn’t have the car I wanted on the lot so they had to get it from Georgia took two days and was smooth as silk the process of getting the car and Steve in financing made it look effortless even though I know he worked super hard for me! 2018 Ford Fusion titanium beautiful and delivery excellent! Marco is the man! I felt like family!! Thank you again, The Martins More

Disappointing Thought I had found the right Ford dealer to service my new Jayco RV on a Ford E450 chassis. My initial contact with Kim Singer was pleasant and she t Thought I had found the right Ford dealer to service my new Jayco RV on a Ford E450 chassis. My initial contact with Kim Singer was pleasant and she took the time to show me how to access the dealership easily while maneuvering the 29 ft class c. We had to reschedule due to rain as the work would have to be performed outdoors. Still no worries. I arrived Saturday at 0850 10 minutes prior to my appointment. Brian Goolsby initially had trouble finding my appointment, but we worked it out and I gave him the keys and went to the service waiting area. Two and a half hours later I got an email that said my service was scheduled for 230. I tracked down Brian and he assured me my service was currently in process. Meanwhile I watched at least two full waves of customers that arrived after me have their service completed and on their way. After 4 hours my service was finally complete. 4 hours for an oil change and multi point inspection is unacceptable. The only excuse I got was at check out “It’s been one of those days”. I will be taking my business elsewhere. More

Terrible customer service My car ws there for 4 days plus the weekend for a 2.5 hour repair for which they had the part onhand. Worst service department and will never bring m My car ws there for 4 days plus the weekend for a 2.5 hour repair for which they had the part onhand. Worst service department and will never bring my car there again or to any Ford dealer. I also will never buy another Ford product. More

The service department could not be more disorganized. The coordinators look away when they see you coming so they don't have to help you. They wrote my info down on a scratch pad instead of inputting the The coordinators look away when they see you coming so they don't have to help you. They wrote my info down on a scratch pad instead of inputting the system. I called three times to see if the car was done and nobody ever answered. I had to go in to check. The girl I dealt with had nothing in the system under my name and didn't even remember me. When it was done nobody could find the paperwork because it was attached to the wrong repair order. I recognized my key and found it myself. Enough said? More

Pleasantly satisfying Marco is the reason for this review, helped me get into a vehicle that I thought I couldn't get approved for. Spent a couple days fighting for app Marco is the reason for this review, helped me get into a vehicle that I thought I couldn't get approved for. Spent a couple days fighting for approval......great guy. More

Thanks! We had a wonderful experience purchasing our new expedition from Marco. He went above and beyond to locate the perfect vehicle for our family and real We had a wonderful experience purchasing our new expedition from Marco. He went above and beyond to locate the perfect vehicle for our family and really listened to our must have list and made sure to triple check that he didn’t forget any key features. We will purchase our next vehicle with him if we are still in the area. Thanks Marco, for your great service! More