World Ford Pensacola

Great Customer Service! My wife and I, recently bought a 2015 Ford Fusion SE from your dealership. Working with Jim Knudsen was a great experience. Key to me was his professi My wife and I, recently bought a 2015 Ford Fusion SE from your dealership. Working with Jim Knudsen was a great experience. Key to me was his professional approach, especially when compared to some other dealerships. He was straight forward with price, knowledgeable with car features and combination of features we wanted. Overall we are very satisfied with World of Ford of Pensacola. More

Recent F350 Purchase Jim Knudson "K" was professional, polite and knowledgeable about the vehicle. NO HIGH PRESSURE sales tactics from "K". He took his time answering ou Jim Knudson "K" was professional, polite and knowledgeable about the vehicle. NO HIGH PRESSURE sales tactics from "K". He took his time answering our questions and if he didn't know the answer offhand he went and found the answer instead of guessing or making up some sales pitch. I highly recommend "K" and will use him again in the future! Dean also followed up with us in regards to the Sync features of the truck as we ran out of time at the dealership, excellent customer service. More

Excellent experience Ridge was great. He had a great sense of humor and made the experience, which is normally a drag, a fun and great experience. He was very helpful and Ridge was great. He had a great sense of humor and made the experience, which is normally a drag, a fun and great experience. He was very helpful and worked with me to make sure I got a safe, reliable car that I loved. Everyone was great and helpful and nice! Thank you so much! More

2014 ford f150 My wife and myself have been looking for a truck off and on for over 6 months and while most salespeople and dealerships would lose patience about not My wife and myself have been looking for a truck off and on for over 6 months and while most salespeople and dealerships would lose patience about not being able to complete a deal jim and world ford never did. After the wait jim and steve were able to get us in the truck we wanted for a price that we thought was extremely fair when it is time for my wife to get a new vehicle we will be visiting jim and world ford again. More

Wow! Unbelievable!! My husband and I were in Pensacola for a seminar my husband had to take for work. We decided to bring our camper and stay at Fort Pickens. While drivi My husband and I were in Pensacola for a seminar my husband had to take for work. We decided to bring our camper and stay at Fort Pickens. While driving into town over the bridge, we heard a sound in the engine of our 2000 F250 and knew it wouldn't be good. Thankfully we were able to get off the bridge and pull into the welcome center. My husband, who fixes all our cars, popped the hood. He quickly realized the problem, somehow a spark plug had blown out of the motor... not a good thing! He didn't know what to do... I looked up the Ford dealer in Pensacola and asked if we could make it. He said we could, so on the way we went, very loudly!! We walked in and went to the service department. The man there said that it would be very costly and suggested a repair shop across the street, we needed it done that day. As we were walking out, I asked the receptionist if we could talk to someone about buying a truck.My husband was dreading this, because he said that we were going to get reamed!! They had us, and we had no room for negotiation. Here's where my day turned around! Marco Barlow was our salesman, we told him about our dilemma. We needed something that would pull a 6000 pound airstream, and we wanted a good deal! He immediately went right to work, explaining all our options, what would work and what wouldn't. He came up with the PERFECT truck at an unbelievable price! He took our truck and had it appraised, we knew we wouldn't get that much, but with all the incentives it was very doable for us!! But that is NOT where it ended with Marco... we needed to have our braking system put into the new truck and also the hitch. While we were in with the finance guy,( Scott who also was AMAZING!!!), Marco called around to people he knew that would be able to help us get that installed. Not only did Mike Ryans accessories install it cleanly, they were able to locate and order a part that we needed to pull the camper. The whole experience was EXCEPTIONAL!!! No stupid games, just a great truck at a great price! Thank you Marco for one of the best truck buying experiences EVER! Seriously if anyone needs a vehicle, go to World Ford Pensacola!! More

Body work and a tech recall to replace a sensor When I arrived for the service and entered the service advisors office Dan 'the man' Blocker was there to welcome me. He immediately got on with star When I arrived for the service and entered the service advisors office Dan 'the man' Blocker was there to welcome me. He immediately got on with starting the paperwork and getting the car in for service. As a matter of fact he pointed out that there was a notice from Ford to replace a sensor which I was unaware of. So in all honesty I have to say that Dan is good at what he does. Except he said he doesn't have the authority to get doughnuts for the waiting room. That being said I'll be back. Norman More

What a Wonderful Experience! had the opportunity to return to a different Ford dealership where I leased a car before, however, my husband had had such a great experience with Wo had the opportunity to return to a different Ford dealership where I leased a car before, however, my husband had had such a great experience with World Ford Pensacola (especially with sales person Rick Woods) that he wanted to give them/him a shot for my new car leasing, since the lease was up on the previous vehicle. From the moment I stepped on the lot and met Rick, I was impressed. Everyone was so very nice and patient. I didn't ever feel the stressful sales pitch. Rick was there to make sure we got the deal that WE were happy with. He went out of his way to make certain my experience was good. He definitely exceeding my expectations. After my purchase, Dean (customer service) was fabulous....spending time with us to make sure we got familiar with everything our new car could do. He was friendly and patient, always making sure we were satisfied. Once this lease ends, I will definitely be going back to World Ford Pensacola (and Rick Woods!) More

2008 TOYOTA 4RUNNER We got passed off from Jim to Keith it was a little crazy but in the end everything worked out., There were several issues with the vehicle but they w We got passed off from Jim to Keith it was a little crazy but in the end everything worked out., There were several issues with the vehicle but they were able to fix all of them so we are happy. More

They treat you like family! I had been driving a 10-year-old car that was on its last leg. The car was purchased by my parents as a high school graduation present. I am an active I had been driving a 10-year-old car that was on its last leg. The car was purchased by my parents as a high school graduation present. I am an active young professional in the community, and my hunk of junk car was starting to get embarrassing... and unsafe. It was time to make my first car purchase. I was nervous. Had no idea what to expect. I walked into the dealership and was immediately greeted by Lisa. I told her exactly what I needed. She and her manager, Bob Smith, didn't try to wheel and deal with me. They made me feel completely comfortable like I was part of the family. They came through with the exact car I needed at the price I needed. I would absolutely recommend them to friends and family for their car-buying needs! More

excellent Louis was very helpful and knowledgeable about the service being performed on my vehicle. The work was completed in less time than the recall had said Louis was very helpful and knowledgeable about the service being performed on my vehicle. The work was completed in less time than the recall had said was required. Thank you Louis and the World Ford team. More