World Ford Pensacola

Tim was fantastic! Very thorough and insightful. Only suggested necessary maintenance and didn't try to up sell me on things that I didn't need!! Very smooth process! Very thorough and insightful. Only suggested necessary maintenance and didn't try to up sell me on things that I didn't need!! Very smooth process! More

I called to schedule my 40k service and get quote for a hitch and break control install. But they never called back like they said they would. I had to call them back 2 weeks later to schedule and still di hitch and break control install. But they never called back like they said they would. I had to call them back 2 weeks later to schedule and still didn't get quote but told them to go ahead with installing one. Then on day of service they tell me they didn't order parts for it. But they had a pick up and drop off service they were great clean and curtuious. Little behind do to bad traffic accidents but great communication after checking stats when about 20 min late. But the updates the whole time while they had truck and return delivery were great. But sadly they have now lost the install job for two systems and break control and will go back to old mechanic I use to use before buying this new truck. So right now all they will probably due is my warranty work going forward. More

I called and made an appointment was given many days to choose from. I chose the one that I chose, and they were very kind when I arrived at the dealership. I arrived early thinking you know I just wanted choose from. I chose the one that I chose, and they were very kind when I arrived at the dealership. I arrived early thinking you know I just wanted to be there and get it done and I was greeted by very, very nice professional Gentleman regarding. regarding the problems I was having with my car they were nice. They were fast. I left my car and went shopping for a while was called later on by Timothy and was told my car was ready. I was so very pleased with the oil change and all of the other things that I had requested, he was so very nice another gentleman as I was leaving had brought my sister and I a bottle of water for the day and I thought that was a very nice gesture as my brother owns a Ford Lincoln dealership in Eau Claire Wisconsin. I know how important community service and kindness means I will return for my oil changes and any other problems I had with my vehicle. I love the vehicle I drive. I am a Ford family member and I do appreciate having an exceptional dealership in the Pensacola area thank you. More

Miranda Foster was a great service writer. She took the time to make sure my full service was done with great care and respect. I got videos of the multi point inspection process, after my o She took the time to make sure my full service was done with great care and respect. I got videos of the multi point inspection process, after my oil change and tire rotation was completed. She kept in contact with me to let me know when the job was completed. She also followed up with my other concern about the cost of a tail lamp cover. More

World Ford of Pensacola has an extremely easy process to get maintenance done on your vehicle. Drive in, visit the lounge, relax and wait for a notification that the car is ready to go. Friendly staff! get maintenance done on your vehicle. Drive in, visit the lounge, relax and wait for a notification that the car is ready to go. Friendly staff! More

It would be desirable for advisors to introduce themselves to customers. Pictures taken from 5 vantage points before work was started. Inspection report sent to me before work commenced. themselves to customers. Pictures taken from 5 vantage points before work was started. Inspection report sent to me before work commenced. More

Dealership is very good to deal with. Service advisor was very informative and pleasant to deal with. He informed me of everything in a timely manner. I would recommend this dealership to Service advisor was very informative and pleasant to deal with. He informed me of everything in a timely manner. I would recommend this dealership to anyone. More

The service tech did a super job explain the whole process and the timing was perfect process and the timing was perfect More

I didn't have to wait long. Tim was friendly and very helpful. The dealership was clean. Tim was friendly and very helpful. The dealership was clean. More