World Ford Pensacola

Brought a work van in for a repair on the water pump and the non functional reversing up alarm. Was notified that repairs were completed, but when I showed up and read the service notes, they indicated that the non functional reversing up alarm. Was notified that repairs were completed, but when I showed up and read the service notes, they indicated that the tech couldn't find an error code for the alarm and said it was functional. I told the service advisor that if you can't hear the alarm if the van in reverse, then it's not working. Advisor shrugged and walked away to retrieve the van. Once he brought it around, he backed the van in front of the dealership and stepped out. I told him again that the reverse alarm is not working and he just smiled and shrugged his shoulders again and walked away. Also the dealership did a tire rotation service but didn't reset the PSI for the tires manufacturers specs (52 front / 75 rear) which cause the TPMS alarms to go off, once i notified my manager of the all the issues me instructed me to take the van to a different service provider to correct the issues. Due the the van being leased through a third party, I notified them that this dealership didnt repair the issues and ignored my complaints about not servicing the reverse alarm correctly and causing additional repair costs to fix the TPMS issues. They will opening an investigation on their end. More

World Ford in Pensacola Florida has the cleanest most organized and fastest service center I have ever been to. A special shout out to Katie in the service department she is very professional and knowled organized and fastest service center I have ever been to. A special shout out to Katie in the service department she is very professional and knowledgeable about everything you need to know. I purchased a brand new Ford Maverick truck and Earl is the person to see if you are even thinking about looking at vehicles. The most knowledgeable salesman I have ever had. Goes above and beyond and takes his time to help you. Thank you Earl and Katie for all you have done. More

Very good. At first told me it would be a couple of hours and then ended up being only an hour. Will offer you an uber to take you home and pick you up. Very kn At first told me it would be a couple of hours and then ended up being only an hour. Will offer you an uber to take you home and pick you up. Very knowledgeable More

knowledgeable, patient, a lot of back and forth between shops and department, courteous, too much paperwork shops and department, courteous, too much paperwork More

We had a great experience buying our new bronco. Our salesman was super knowledgeable and lessened to what we where looking for. Our salesman was super knowledgeable and lessened to what we where looking for. More

Upfront with all cost for repairs. Katie, service rep. Kept me informed on status of all required repairs on my F-150 Katie, service rep. Kept me informed on status of all required repairs on my F-150 More

Tim got me in and out of the service center. He got me as soon as my truck was done. He got me as soon as my truck was done. More

Great service! Service advisor was very good and knowledgeable! Even found a recall I wasn’t aware of, all around great experience! Service advisor was very good and knowledgeable! Even found a recall I wasn’t aware of, all around great experience! More

I called to make an appointment with Ricco. He wasn’t who I was expecting apparently the Ricco who I had del with was no longer there but this Ricco was awesome!!! The whole experience was gre He wasn’t who I was expecting apparently the Ricco who I had del with was no longer there but this Ricco was awesome!!! The whole experience was great!! This is the third car I bought from them and this was by far the most enjoyable. More

Everyone there was awesome. I believe his name was Brett. Notre Dame fan and super helpful. I believe his name was Brett. Notre Dame fan and super helpful. More