World Ford Pensacola

Katie was great help getting the service work performed on my truck and keeping me informed on my truck and keeping me informed More

Prompt service to get my recall corrected on my 2017 Ford Focus. Staff were also nice and helpful. Focus. Staff were also nice and helpful. More

Received email about $29. 99 for oil change. Made an appointment for 10:30. When I checked in I was told it would take 2 hours. Actually took 1 1/2 hours. Why so long for only 99 for oil change. Made an appointment for 10:30. When I checked in I was told it would take 2 hours. Actually took 1 1/2 hours. Why so long for only oil change. Then when I checked out it cost me $75. False advertising. I will not take my vehicle back to this dealership and will tell others about my experience. Other people were sitting there with the same issue. One man was there for 4 1/2 hours just to get new tires. That is ridiculous! Worked with Alan Reynolds. He was very nice and apologetic. More

Service writer was professional and communicated very well. Expectations for my visit were pleasantly surpassed well. Expectations for my visit were pleasantly surpassed More

Brian took good care of my car as well as the guy in the parts department. The dealership is clean and comfortable, and they have hot chocolate! parts department. The dealership is clean and comfortable, and they have hot chocolate! More

Service advisor made check-in & check-out very easy. He arranged a ride home for me during my service. He arranged a ride home for me during my service. More

Service for my F-150 today at World Ford. Service writer Jerry and the tech both did an awesome job. I appreciate the attention to detail. Left completely happy with my service! Service writer Jerry and the tech both did an awesome job. I appreciate the attention to detail. Left completely happy with my service! More

Katie F. was my SA. She was great at advocating for my service needs. I had to get a new motor installed and runs great now. It did take a week to get to diag was my SA. She was great at advocating for my service needs. I had to get a new motor installed and runs great now. It did take a week to get to diagnostics but after that everything ran on time. More

Easily scheduled recalls over the phone, started on time finished in the time I was told. finished in the time I was told. More

Scheduling service online was easy, very helpful checking in and explanation of inspection items and check out. in and explanation of inspection items and check out. More