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World Ford Pensacola

Pensacola, FL

4.6
1,789 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,789 reviews

May 21, 2025

Robert was courteous and professional. My truck was ready earlier than expected. I appreciate his help. More

by Kevroy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karwacki
May 23, 2025 -

World Ford Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at World Ford Pensacola. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

Made appointment 9:15, arrived at 9 Oil che/t rotation. Austin Sims good about checking in Took 3 1/2 hrs. More

by redladybug58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Austin Sims
May 22, 2025 -

World Ford Pensacola responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

They did an awesome job and took care of all our needs such a great experience. More

by bigge5359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2025

I have been using your service since I bought the SUV in 2014 and have aways received excellent service. More

by gillumj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWatter
May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

Great service! They took care of my recall issue faster than expected. I will definitely recommend. More

by etater61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
May 22, 2025 -

World Ford Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2025

Worst service experience ever. Opted for the valet service which I was initially thankful they had. Guy that came and picked up my car clearly didn’t know how to drive manual as it More

by Ahegwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service not listed
May 21, 2025 -

World Ford Pensacola responded

Thank you for sharing your feedback about your recent service visit. I apologize for any frustration you may have experienced. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us at the information provided below. Nate Cartwright General Manager - World Ford PENSACOLA 1-850-266-2159 n.cartwright@worldford.com

May 19, 2025

Been here twice now for an oil change and tire rotation. My first visit took over 3 hrs. And today, it was 2 hrs 30 min. This is completely unacceptable. Other dealerships can do this same service in an More

by shea.calvert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 21, 2025 -

World Ford Pensacola responded

We appreciate your feedback and understand the frustration caused by the delay. While we typically plan for about an hour and a half for this service, we did not meet that standard during your visit. We apologize for the inconvenience and are committed to improving. Please don’t hesitate to reach out if there’s anything I can do to regain your trust. Justin Murphy      Service Director - World Ford Pensacola 850 266-2168 justinmurphy@worldford.com

May 18, 2025

They had our truck for a week, ordered the parts and all fixed up and got it back today! More

by Lisa McGee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry /Danny
May 19, 2025 -

Lisa McGee responded

Great Job!

May 18, 2025

Word Ford Pensacola gets the highest rating from me . Because from the minute you hit the door of their establishment they are there willing and waiting on you. And my wife and I had the pleasure of havi More

by joycem18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Perry , Todd Anderson , Marco Barlow, Sonic Fonacier
May 20, 2025 -

World Ford Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2025

Very quick and efficient. Timothy was great keeping me in the loop about the services done to my truck. Thank you! More

by Cesar Soriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy 5 stars
May 20, 2025 -

World Ford Pensacola responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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