World Ford Pensacola

Miranda in service is great to deal with but the service its self is horrible. My card was turned extremely dirty, nicks inside my car, I found a uninstalled cap on the floor and a ding on my door. its self is horrible. My card was turned extremely dirty, nicks inside my car, I found a uninstalled cap on the floor and a ding on my door. More

Excellent service. Worked us in same day. Ellen helped us and communication was very good. Worked us in same day. Ellen helped us and communication was very good. More

Very good customer service and polite, concerning and accurate keeping in contact and letting you know process before starting the task giving you the option and choices to decide if you can and should f accurate keeping in contact and letting you know process before starting the task giving you the option and choices to decide if you can and should follow through with what was tested or needs fixing process for this day and age was fair, I will use this dealership next time if needed and refer anyone that needs work on their auto. Thanks a bunch guys. Ty Danny!!! Greg More

Service advisor is outstanding, he definitely knew my needs and wants and didn’t try to upsell me. I would trust Brandon upon request 24/7 needs and wants and didn’t try to upsell me. I would trust Brandon upon request 24/7 More

Cap is a good employee. Great dealership and the work was professionally done. Very happy but it’s only day since I got my truck. Great dealership and the work was professionally done. Very happy but it’s only day since I got my truck. More

I was given information about tire rotation and oil change scheduling that proved to be most helpful. change scheduling that proved to be most helpful. More

Clear communication, polite service advisor, repaired in the time they said they would, waiting area was clean. the time they said they would, waiting area was clean. More

Thanks to Nash and West for making my new truck purchase enjoyable! Truly professional and courteous enjoyable! Truly professional and courteous More

My Service Advisor, Ellen, went far above and beyond good service. My car broke down the day before the big snowstorm as I was driving home to Jacksonville from Dallas. Despite the storm and the closing of t service. My car broke down the day before the big snowstorm as I was driving home to Jacksonville from Dallas. Despite the storm and the closing of the dealership for a couple of days, she stayed in touch and let me know every bit of news relating to getting me back on the road as quickly as possible. I’m a 68 year old single woman and it means a lot to encounter such kindness. Her direct manner without being condescending helped me know what to expect. I would highly recommend World Ford for Service. If you’re lucky, you might have Ellen as your Service Advisor. More

Everything was smoothly, did take a while but there was a lot to work on. Great customer service from Charles Peavy lot to work on. Great customer service from Charles Peavy More