World Ford Pensacola

Advisor was helpful, service didn't take long, and the use of videos by the mechanic that showed what they did was very informational. use of videos by the mechanic that showed what they did was very informational. More

Ellen was very nice and professional. She kept me posted on the status of my oil change and offered any assistance with questions. She was awesome She kept me posted on the status of my oil change and offered any assistance with questions. She was awesome More

Great service. Andreas did a professional job. Will be coming back for further work soon Andreas did a professional job. Will be coming back for further work soon More

Clean, well stocked and friendly staff. Went above and beyound with taking carr of my car and myb8 year old when he got sick at their dealership. Went above and beyound with taking carr of my car and myb8 year old when he got sick at their dealership. More

Chris Jones, Laron and the team at World Ford did an exceptional job in assisting me with the purchase of my new truck. I will be a customer for life. exceptional job in assisting me with the purchase of my new truck. I will be a customer for life. More

Service personal great to work with. Would not purchase vehicle due to length of time to get service work done. Would not purchase vehicle due to length of time to get service work done. More

The service rep was very professional and was very willing to help me with my service needs. willing to help me with my service needs. More

Katie Ferrell is the best service advisor. Extremely knowledgeable and supremely competent. I wouldn't go anywhere else because of her. Extremely knowledgeable and supremely competent. I wouldn't go anywhere else because of her. More

Andreas was a great service representative today; he took the time to look up all my past service work to clarify items I’ve had done and what needs to be done when. I’ve done all my work at this Ford locati the time to look up all my past service work to clarify items I’ve had done and what needs to be done when. I’ve done all my work at this Ford location; he gave recommendations and listened to my concerns; all so I could take care of top priority items and save spark plugs closer to the 100,000 mile mark. Coolant, and oil change today and they replaced my headlight bulb all in 5hrs. Not bad at all. Called me a Lyft ride to and from home to retrieve my F150. Thank you. More

Misdiagnosed an issue which ultimately cost me more money. The service manager actually did help out a bit there and I appreciate that. Other issue is that it took forever to get my vehicle fixed and t money. The service manager actually did help out a bit there and I appreciate that. Other issue is that it took forever to get my vehicle fixed and the SA never actually updated me with ETAs. Finally just got the call that it was done. More