World Ford Pensacola

I would not recommend doing business at this Dealership. They deserve a 0 Star review. The service department claims that an unsafe brake issue part (abs module) has been "discontinued." Therefore, they are They deserve a 0 Star review. The service department claims that an unsafe brake issue part (abs module) has been "discontinued." Therefore, they are no longer obligated to fix the vehicle as stated in the top tier premium warranty that my Mother purchased from World Ford. More

I don’t even know where to start. There’s so many things to mention but I guess I’ll just focus on the one thing that happened recently that promoted this survey reponse. My front There’s so many things to mention but I guess I’ll just focus on the one thing that happened recently that promoted this survey reponse. My front brakes have been squeaking some when braking - no matter the time of day or if it was cold or warm out. Mentioned this to service advisor when I dropped my Explorer off for its 75,000 mile checkup. My back tire rotors had already been resurfaced during the 65,000 mile maintenance check and brakes replaced. But nothing was done to the front rotors. They said everything checked out and nothing needed to be replaced but I feel like they were just trying to push me out the door since it was my last “covered” maintenance check (under my paid maintenance plan before it expired @ 75,000 miles) instead of putting some money into actually resolving the squeak. And now anytime I have to brake hard or moderately, my steering wheel shakes and basically the entire car rumbles. So on top of all the other xx I’ve had to deal with at this Ford for the past 6 months, this is just another thing to add to the list that they’ve messed up. Seems anytime I take my car here, it’s given back to me more messed up than it was before. More

My elderly mother on fixed income living alone bought a extended warranty through Ford on her Edge through World Ford. Before it expired she took her car in with a ABS light on. They didn't have the parts extended warranty through Ford on her Edge through World Ford. Before it expired she took her car in with a ABS light on. They didn't have the parts to fix it said parts had been discontinued. Her car at the time wasn't even 10 years old. Now not safe to drive anymore. Asked them to make it right at least reimburse her expense of the extended warranty she purchased. They said to call Ford financial. Ford financial said nothing they can do take it up with the dealer. Reached back out to the dealer talked to a service manager his response, "Yeah it's unfortunate nothing we can do, we don't make these parts. I got guys that purchased new trucks and the blah blah chip went out and they are sitting here for a year and a half nothing we can do" then he claimed I was talking to wrong department then hung up on me. So don't be someone that supports business that once the sale is over and they have your money they tell you, "Yeah it's unfortunate nothing we can do" no even an apology. Imagine spending six figures on a super duty and being told that. According to their service manager their lot is full of them has been for a year and a half!! More

Courteous, professional, knowledge, timely these are reasons I have World ford work on my vehicle. reasons I have World ford work on my vehicle. More

10 Alan was very courteous and professional with dealing with my needs on my vehicle with my needs on my vehicle More

The service department is always incredible with their customer care and their thoroughness in ensuring any issues are resolved. My primary service rep is Danny who keeps great communication with me, but customer care and their thoroughness in ensuring any issues are resolved. My primary service rep is Danny who keeps great communication with me, but the whole team is always willing to help in the rare times I need to bring my vehicle in. Well taken care of! More

Great service people. Friendly and very helpful. Service on my truck was completed in a timely manner. Friendly and very helpful. Service on my truck was completed in a timely manner. More

Service area and waiting area is clean. Service team was very helpful and kept me informed and updated. Service team was very helpful and kept me informed and updated. More

Katie Ferrell was amazing. She helped me get my ford edge ready to get serviced. She was kind and prompt. She helped me get my ford edge ready to get serviced. She was kind and prompt. More

Everyone was very professional and cordial. The service representative explained everything in a manner that I could comprehend. I would recommend to dealership to everyone. Thank you for every The service representative explained everything in a manner that I could comprehend. I would recommend to dealership to everyone. Thank you for everything. More