World Ford Pensacola

Other than the three hour wait for the oil change, everything was was good. It was pretty busy at the dealer today. everything was was good. It was pretty busy at the dealer today. More

Took 3 weeks to get my car in for an issue that was under extended warranty. I asked if they offered loaner car. I was told no, they do not offer loaners. This was extremely inconvenient but did not want to extended warranty. I asked if they offered loaner car. I was told no, they do not offer loaners. This was extremely inconvenient but did not want to pay to have my car towed anywhere else. They also did not call and give me updates. When the car was looked at by a service tech, they sent me a text with paperwork asking to approve or decline service. After I got a call saying it was complete and I could come pick it up, they was already closing for the night. When I got their to pickup my car the next day, it took about 45 minutes to receive help from anyone. I even walked around asking for help. This has solidified my decision to never do any business with World Pensacola Ford. When I got the car back I also noticed an issue with the clock being stuck at 10:16. The time is not working. I removed the negative battery cable for 15 minutes than hooked it back up to fix the issue they caused. More

Quick, friendly service, wait was reasonable. Facilities new and well-kept. Service price was what I would expect. Facilities new and well-kept. Service price was what I would expect. More

The staff is always courteous and helpful . Our services performed in our 2923 Bronco have always been satisfactory. Our services performed in our 2923 Bronco have always been satisfactory. More

There was no mention of the Ford Rewards program until I mentioned it! No question about my military status in this military town either! mentioned it! No question about my military status in this military town either! More

Ryan Genevie was my service rep/advisor. I couldn’t have been more please with his help and attention, I went in for routine oil change, discovered I needed front brakes and brake fluids, *a I couldn’t have been more please with his help and attention, I went in for routine oil change, discovered I needed front brakes and brake fluids, *at my request, Ryan reviewed my previous service records with me as I was unsure this service hadn’t already been done. Ryan was patient and helpful. I will request him as my advisor in the future. We have purchased 3 vehicles from World Ford and have always been happy with Sales and Service. More

Danny was very professional and helpful. The only problem I think is maybe their maintenance and specialist staffing issues. It took 4.3 hours to get oil changed and serviced and mirror is The only problem I think is maybe their maintenance and specialist staffing issues. It took 4.3 hours to get oil changed and serviced and mirror issue looked at. They always do a good job just the longest I’ve ever had to wait. Thanks Danny for everything. More

Ryan is a very nice representative. He helped me with everything I needed. Great service! He helped me with everything I needed. Great service! More

Nice and professional business with a good staff that is experienced and knowledgeable of what your needs are experienced and knowledgeable of what your needs are More

I had a quick ,efficient,and informative experience at Pensacola World Ford great environment and employees thanks Pensacola World Ford great environment and employees thanks More