World Ford Pensacola

Very fast sercice, and awesome people to work with. Only complaint was they left something greasy on my armrest Only complaint was they left something greasy on my armrest More

My truck is still acting like the transmission is wanting to shift while in drive. Recall part did not get changed out. I wasted my time coming in. You just marked it off like you did something. to shift while in drive. Recall part did not get changed out. I wasted my time coming in. You just marked it off like you did something. More

Outstanding Supporting from management and staff. The facility was very clean for waiting. The maintenance department stayed in touch with me throughout the process The facility was very clean for waiting. The maintenance department stayed in touch with me throughout the process More

Danny McWatters was PHENOMENAL! By far the best customer service I've EVER experienced!! You won't be disappointed! By far the best customer service I've EVER experienced!! You won't be disappointed! More

They do a good job the wait time is just excessive, it took 2 hours for an oil change took 2 hours for an oil change More

The service departments of most dealerships, this one included are very inconvenient for customers. I made an appointment three weeks in advance and only found out they would keep my vehicle for an entir included are very inconvenient for customers. I made an appointment three weeks in advance and only found out they would keep my vehicle for an entire week when I was checking in. Customer should get an indication of such a delay prior to checking in so they can plan their life around not having their vehicle. Kevin (don’t have last name) did a great job dealing with a difficult customer (me). I was very dissatisfied with service center policy and took it out on him which I had to apologize for. He remained very polite and professional, he was the best part of my experience. More

Great service Great people and great work Clean shop knowledgeable staff Above and beyond expectations. knowledgeable staff Above and beyond expectations. More

Was not happy with service tec messed up my truckforgot to hook up sensor after service and air conditioning didn't work to hook up sensor after service and air conditioning didn't work More

Nice clean dealership, knowledgeable/pleasant staff with a huge selection of Ford vehicles. No hidden, and well priced vehicles. a huge selection of Ford vehicles. No hidden, and well priced vehicles. More

It took Ford 13 months to fulfill my order of a Ranger, unacceptable performance. Dealership experience was great. unacceptable performance. Dealership experience was great. More