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World Ford Pensacola

Pensacola, FL

4.6
1,710 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,710 reviews

July 31, 2024

The service associate was very good at collecting the information got me in and out provided a ride back to my house called me back three hours later had me picked up and the vehicle runs great. More

by nwcoast09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wood
Jul 31, 2024 -

World Ford Pensacola responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Miranda did a wonderful job and kept me informed of every step of the way. More

by blheskimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
Jul 31, 2024 -

World Ford Pensacola responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 29, 2024

Service is very slow and unresponsive unless you go there in person during non lunch hours More

by Provost5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
July LaChance, Jason McDonald, Jake Whitmore
Jul 31, 2024 -

World Ford Pensacola responded

Provost5, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication and the extended wait time. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Nathan Cartwright General Manager n.cartwright@worldford.com

July 29, 2024

Original quote for diagnostic didn't include total diagnostic. I think the problem could have been fixed easier and cheaper if components were checked before doing a pin to pin check out of the wiring More

by Oldman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ford
Jul 31, 2024 -

World Ford Pensacola responded

Oldman, Thank you for your feedback about this service issue, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on your visit. Nathan Cartwright General Manager n.cartwright@worldford.com

July 28, 2024

They need a better system on working on cars. My car was in the shop from the 24th to the 27th of July. I called Judith 3 or 4 times never got a call back. They didn't do a couple of things. The More

by faith104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith don't know her last name. Service writer
Aug 10, 2024 -

World Ford Pensacola responded

We apologize for the delay in our response, but we wanted to thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 27, 2024

I have done business with world Ford Pensacola for many years and service is excellent More

by Screech84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Agcaoili
Jul 29, 2024 -

World Ford Pensacola responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2024

World Ford is a clean, well run establishment known around Pensacola for a number of years. I was impressed with the F150 that was prepared for my inspection. Marco, the Internet Sales Manager represen More

by hoffmaned106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Barlow
Jul 29, 2024 -

World Ford Pensacola responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

I was very pleased with the ease of getting scheduled for an appointment for service. More

by T Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Fitterlin
Jul 27, 2024 -

World Ford Pensacola responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2024

The don good but I Had appointment at 10:15 and I got there at 10 and it took 2 and half hrs to change my oil I had ask the Matt if it was ready I know my truck set inside for at lease 45 min before I More

by bama3065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells
Aug 13, 2024 -

World Ford Pensacola responded

Thank you for sharing your experience. We apologize for the delay during your oil change and for the lack of communication about your vehicle's status. This isn’t the experience we want for our customers. We’ll use this as an opportunity to improve our service. Please feel free to contact us if you’d like to discuss this further. We appreciate your feedback and hope to serve you better in the future. Nate Cartwright General Manager n.cartwright@worldford.com

July 26, 2024

I am Pleased with the work performed and service communication. Techs are professional and well trained. More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Ferrell
Jul 27, 2024 -

World Ford Pensacola responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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