World Ford Pensacola

We have been a loyal Ford customer for two generations. My father purchased his Ford Ranger from them, and I purchased our second F150 from them. I couldn't be happier with the service and the truck. My father purchased his Ford Ranger from them, and I purchased our second F150 from them. I couldn't be happier with the service and the truck. More

Outstanding Brian was very helpful. I couldn’t have asked for anymore. You help me when I needed to help got me a golf cart and drove me around and I appreciate that. I couldn’t have asked for anymore. You help me when I needed to help got me a golf cart and drove me around and I appreciate that. More

Convenient location, knowledgeable staff but long waiting time for work to be completed. Thank you time for work to be completed. Thank you More

Very quick visit. My salesperson was very helpful and made the process very easy. Finance managers weren’t pushy and did everything in a good timely manner. Great serv My salesperson was very helpful and made the process very easy. Finance managers weren’t pushy and did everything in a good timely manner. Great service overall, would buy from them again More

My husband and I love our Explorer. Business was good. First few checkups on the car was good and friendly and at least one of the advisors acknowledged me. As I drove into the service Business was good. First few checkups on the car was good and friendly and at least one of the advisors acknowledged me. As I drove into the service area, everyone just looked at me and didn't even acknowledge me as a customer. Finally one person said they would be with me in a moment. Then an advisor named Ryan finally came over to help and got the service going. What is wrong with people? It is like I drove into their home and not one person said hello. I do understand for those that were busy but some were just socializing. As a customer, you can tell the difference between business talk and socializing on the job! My car was taken care of and it did not take very long so I went home in a Lyft. The other work that we needed to be repaired has a long waiting time. Anyway, I just suggested I would try to schedule the work after Christmas holidays. I did not have the good feeling with the service there like I did many years ago. Not really sure what's happening with staff but did not sense, Oh, I love my Explorer! Maybe it was a not so good day. Who knows? But all customers want to be recognized and acknowledged even if others may be trying to avoid serving the next customer. It definitely does not make me want to come back there for my next vehicle purchase. My husband and I love our car but we were really trying to have all maintenance done by the Ford company. When we don't feel welcomed, why go there anymore. We totally understand life gets busy but communication is the key to all relationships whether it is business or pleasure! We will return to get our car repaired. I just hope someone actually looks up and acknowledges me. Dear Lord, what is going on with these companies? More

Have purchased two vehicles from World Ford. Have had both serviced there. My experience has been positive. Have had both serviced there. My experience has been positive. More

Everyone was courteous and seemed to care. Nice building I will come back for sure Nice building I will come back for sure More

Dealer took my vehicle back earlier than scheduled and was finished with the oil /filer change and multi point inspection in under an hour. Service writer was very helpful and friendly. was finished with the oil /filer change and multi point inspection in under an hour. Service writer was very helpful and friendly. More

Awesome service today. I had an unexpected technical issue and I was next door to the dealer. I explained why I was walking in for help and the gentleman immediately stat I had an unexpected technical issue and I was next door to the dealer. I explained why I was walking in for help and the gentleman immediately stated helping me. This was a huge help because I have a road trip tomorrow in my truck. Again Awesome service. More

They are quick and curtious I would recommend them to anyone needing service on there auto anyone needing service on there auto More