World Ford Pensacola

Kevin was my service advisor, multiple times wouldn’t respond to my text asking for an update. Service manager was finally able to get me a rental. Not all items I told Kevin about were fixed or even loo respond to my text asking for an update. Service manager was finally able to get me a rental. Not all items I told Kevin about were fixed or even looked at. Have have multiple issues with this dealership, might start driving to Mobile for my service issues from now on. Received the pdf multipoint inspection sheet, only items that were annotated were tire pressure, tread and brakes. ( tire pressure was listed as 35psi; my truck is around 65) all other items had no marks. When I asked the advisor about it he told me they “inspect” all items but don’t mark them. Was not this way back in the day, maybe this changed. I have yet to meet anyone with anything good to say about World Ford More

Service attendant and department absolutely amazing! Friendly, polite, & very informative! Smooth transition & comfortable waiting area. Friendly, polite, & very informative! Smooth transition & comfortable waiting area. More

No hassle straight forward always to the point knowledgeable service writers and parts department personnel knowledgeable service writers and parts department personnel More

I was taken care with great professionalism and i was advised about how to take care of stains in my seats by using my warranty advised about how to take care of stains in my seats by using my warranty More

Everyone was very helpful and professional. Marco made it an amazing experience! The service department was excellent as well,Katie was on point! Thanks so much! -Dmaj Marco made it an amazing experience! The service department was excellent as well,Katie was on point! Thanks so much! -Dmaj More

I had a recall on my F150 and World Ford Pensacola completed the work quickly and efficiently. The staff were friendly and the facilities were clean and well maintained. I would highly recommend the completed the work quickly and efficiently. The staff were friendly and the facilities were clean and well maintained. I would highly recommend them to friends and family. More

One of the worst repair experiences in 58 years of car ownership. The service advisor doesn’t return phone or text messages. States they are understaffed and have too many customers to keep up. The servic ownership. The service advisor doesn’t return phone or text messages. States they are understaffed and have too many customers to keep up. The service manager didn’t return phone calls. If it wasn’t a warranty job, I wouldn’t have gone there. More

Nash and Rico were a great help and a pleasure to work with. Very good experience. The process was quick and stress-free. with. Very good experience. The process was quick and stress-free. More

The person that help me Marco was nice friendly quick got me approved and in and out ! me approved and in and out ! More

I was very pleased with my service at World Ford Pensacola. The sales team was extremely helpful in helping me select a new vehicle. Pensacola. The sales team was extremely helpful in helping me select a new vehicle. More