World Ford Pensacola

Brought our truck in for service, but was bombarded by calls, texts, and emails from an over eager sales staff. Service person insisted she sent the technicians report, twice, but we never received it. calls, texts, and emails from an over eager sales staff. Service person insisted she sent the technicians report, twice, but we never received it. We sure received all the messages from the sales team, though. We've purchased vehicles from World Ford in the past, but they have lost any and all hope of us doing any business with them in the future! More

Came in to get my oil changed. In and Out less than an hour. Great Service. In and Out less than an hour. Great Service. More

Amazing experience. I was impressed with the service dept as I pulled into the waiting area. I was greeted upon arrival and was directed to the next available service ad I was impressed with the service dept as I pulled into the waiting area. I was greeted upon arrival and was directed to the next available service advisor. There was some confusion (partly my fault) about my appointment day/time with was quickly resolved by by service advisor Timothy Watts waited in the customer lounge (which was very nice) and before I knew it, my vehicle was ready. They even brought me vehicle up to me, and thanked me for my visit. Fast and friendly service from beginning to end. More

Thoroughly checked out my car and fixed everything in a timely manner. Also, Robert, recommended a tune up because the engine had over 100,000 miles and the car runs so much smoother now. Love the servi timely manner. Also, Robert, recommended a tune up because the engine had over 100,000 miles and the car runs so much smoother now. Love the service department and the coupons that make getting my car serviced a bit more affordable. Thanks for a job well done!! More

Very pleased with the very knowledgeable people in this dealership! Worked with me to achieve my final goal! Really like the new ford Maverick!!! dealership! Worked with me to achieve my final goal! Really like the new ford Maverick!!! More

The wonderful customer service started when I got out of my car, everyone was very courteous, friendly and welcoming. My Salesman Logan WIEDENBECK is awesome. He explained the contract, discussed the car my car, everyone was very courteous, friendly and welcoming. My Salesman Logan WIEDENBECK is awesome. He explained the contract, discussed the car facts and went over my warranty in great detail. Logan also followed up with me since I bought the car to see if I had any questions or concerns. I definitely will and have referred several people to go to World Ford when they need to purchase their next vehicle More

Great at communicating what they are doing and progress. Ellen was a very good service rep. Ellen was a very good service rep. More

Very friendly staff and salespeople great selection of vehicles. Not pressured to buy anything. Relaxing atmosphere vehicles. Not pressured to buy anything. Relaxing atmosphere More

They sold a part to our repair tech who installed it and attempted programming. It has several issues still after programming. I called and was told to bring it in and they would test the part and if it was attempted programming. It has several issues still after programming. I called and was told to bring it in and they would test the part and if it was bad they could replace it. It was a bad part (BCM) and they did warranty the part as it was only a few weeks. They never mentioned charging for the checking of the part but charged me anyway as well for the install and programming. They said it would be 2-3 days and we gave them 10. We got home from a trip to discover it was not yet fixed despite being told it was. We drove a total of 3 hours to to told the tech (allegedly one of their best) had forgotten several items and we would need to leave it again and driver 3 more hours to pick it up the next day or after. This was a terrible experience with zero concern from management, despite the service writer clearly needing and asking for assistance. Would never recommend them. More

Katie F. Resolved my issue with fast and friendly service! I will be back. Thank you Katie! Resolved my issue with fast and friendly service! I will be back. Thank you Katie! More