World Ford Pensacola

World Ford of Pensacola has an extremely easy process to get maintenance done on your vehicle. Drive in, visit the lounge, relax and wait for a notification that the car is ready to go. Friendly staff! get maintenance done on your vehicle. Drive in, visit the lounge, relax and wait for a notification that the car is ready to go. Friendly staff! More

It would be desirable for advisors to introduce themselves to customers. Pictures taken from 5 vantage points before work was started. Inspection report sent to me before work commenced. themselves to customers. Pictures taken from 5 vantage points before work was started. Inspection report sent to me before work commenced. More

Dealership is very good to deal with. Service advisor was very informative and pleasant to deal with. He informed me of everything in a timely manner. I would recommend this dealership to Service advisor was very informative and pleasant to deal with. He informed me of everything in a timely manner. I would recommend this dealership to anyone. More

Horrible experience with this Dealer. Everything seem to be going good we agreed on the price of the vehicle and I wanted to put $1000 down at that moment. The salesperson. It’s Brayden, Everything seem to be going good we agreed on the price of the vehicle and I wanted to put $1000 down at that moment. The salesperson. It’s Brayden, told me that he would send me a link and not to give it to him over the phone. My credit card that is. So I waited half a day never got the link. In the meantime, I was looking for airline tickets to Florida for I live in another state. When I was about to buy a ticket, I got a text from Brandon telling me they sold the car to another person sorry. When I express my disappointment, he tried to make it my fault by saying they have a policy if I don’t have a plane ticket and proof that I’m buying it that they could sell it to someone else. I don’t know what their internal policies are but what got me mad is that he tried to make it sound like it was my fault when I offered him $1000 to hold a car for me and he wouldn’t take it. Why did they accept my offer if they intended selling it to someone else did they use me as a pawn to get a better deal to sell the car. I don’t know? But the fact that they try to make it sound like it was my fault that they do shady business was what we really got me mad.. I sent a complaint to his manager never heard from him. I wouldn’t trust this dealership. More

The service tech did a super job explain the whole process and the timing was perfect process and the timing was perfect More

I didn't have to wait long. Tim was friendly and very helpful. The dealership was clean. Tim was friendly and very helpful. The dealership was clean. More

Made purchasing very easy! Had the exact truck I wanted! Nathan and Marco were great and easy to deal with! Had the exact truck I wanted! Nathan and Marco were great and easy to deal with! More

World Ford Pensacola has very good and phenomenal and outstanding quality customer service that they outstanding quality customer service that they More

Laron was very helpful with the purchase of a used Toyota Tacoma truck that we had paint problems with. Tacoma truck that we had paint problems with. More

Very happy with the service. And Bryan who was my technician. I had an appointment and my car wasn’t taken immediately. I received updates on the status of my vehicle. And Bryan who was my technician. I had an appointment and my car wasn’t taken immediately. I received updates on the status of my vehicle. More