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World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.6
1,766 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,766 reviews

March 02, 2024

Service was good. Judy was kind and helpful. They even offered to back up my car out the garage for me. More

by laurena.baker98
Recommend Dealer
Yes
Employees Worked With
Judy
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Mar 07, 2024 -

World Ford Pensacola responded

We're delighted to hear that you had a positive service experience, and we appreciate your kind words about Judy's assistance. It's our pleasure to go the extra mile for our customers, and we're glad you felt well taken care of. Thank you for choosing us for your service, and safe travels!

March 01, 2024

Didn't complete Ford Scheduled Service, after 2 hr wait. .very disappointed. No tire rotate, no wipers, no air filters changed... More

by JESSSHOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Mar 30, 2024 -

World Ford Pensacola responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 28, 2024

Fast, reliable service. Every time. Bought here and get all services done here. They continue to impress. More

by docnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Ferrell
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Mar 02, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had a fast and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Efficient, professional and prompt. Clean and organized workplace. The additional, optional suggested services were appreciated, with no hard sell More

by Laugesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melinda Foster
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Mar 02, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Fast, friendly, convenient, reliable, goes above and beyond for their customers. Service that caters to customers time More

by rk061810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda, Jasen Lingle
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Mar 02, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had a fast, friendly and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Great service, great people. Made an appointment but something changed and was able to get a new time slot all in the same day. More

by Bouefcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Mar 02, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Everything went according to plan. I called in the morning and they got me finished by 1pm More

by absully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Foster 5 stars
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Mar 02, 2024 -

World Ford Pensacola responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 26, 2024

Miranda Hammond amazing service advisor and she goes above and beyond! Such an asset to Workd Ford! I wouldn’t deal with anyone else! More

by Rochelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Hammond service advisor, Dan Blocker
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Feb 27, 2024 -

World Ford Pensacola responded

Thank you for the kind words Rochelle! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 26, 2024

8:15 am appointment for oil change. Finally done and out the door at 10:18 am. Cost more than originally told. Told me I needed several other things done, including a new battery even t More

by elaine.payne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Musick
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Mar 27, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about your service visit taking longer than expected because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 23, 2024

Great communication with Matthew in the service department .Text updates and a phone call when my service was completed . More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew , Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells
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Feb 27, 2024 -

World Ford Pensacola responded

We're pleased to hear that you had great communication with Matthew in the service department, including text updates and a phone call when your service was completed. Keeping customers informed is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

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