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World Ford Pensacola

Pensacola, FL

4.6
1,771 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 1,771 reviews

February 22, 2024

Easy to schedule and quick turnaround times. Service is best aspect. Would never by a new car there. $$$$$ More

by Rescue723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Spalin
Feb 25, 2024 -

World Ford Pensacola responded

We're pleased to hear that scheduling is easy and that you appreciate the quick turnaround times for service. We value your business and look forward to providing continued excellent service for you. Thank you for choosing us!

February 22, 2024

They always been there for me in my time of need. I would highly recommend them. Likelylawncare More

by shwaynelikelylawncare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melinda in the service department.
Feb 25, 2024 -

World Ford Pensacola responded

We're grateful for your trust and loyalty! It's wonderful to hear that we've been there for you in your times of need, and we appreciate your recommendation. Thank you for choosing us and for the recommendation! We look forward to continuing to provide excellent service for you.

February 22, 2024

Very new and clean facility. Very friendly employees. My service writer Austin was great! I was helped and guided through some of the capabilities my car had, but I did not know More

by spiritrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Miranda
Feb 24, 2024 -

World Ford Pensacola responded

We're thrilled to hear about your positive experience at our facility! It's great that Austin, your service writer, provided excellent assistance and guided you through the capabilities of your car. We aim to ensure that our customers feel comfortable and informed about their vehicles. Thank you for your kind words about our facility and friendly employees. Safe and enjoyable driving in your "restored" vehicle!

February 20, 2024

They will not stop calling me about a rental car company that I have absolutely no affiliation with. I’ve spoke to several people and they all say oh I’ll let somebody know. Complete incompetence More

by Harassed person
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells, Nikki Sank, Phil Blackmon
Apr 04, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 20, 2024

Very helpful and thorough and would definitely recommend to anyone who wants to make sure their vehicle is in good hands. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Manzoni, Brandy Wells
Feb 24, 2024 -

World Ford Pensacola responded

We're delighted to hear that you found our service team very helpful and thorough. Providing quality service and ensuring your vehicle is in good hands are top priorities for us. Thank you for the recommendation. We appreciate your trust in us, and we look forward to serving you again in the future!

February 20, 2024

Repair our car promptly We were traveling through Matthew was awesome 😎 Car fixed in less 2 hours More

by draisanen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 24, 2024 -

World Ford Pensacola responded

We're thrilled to hear that Matthew provided awesome service and was able to repair your car promptly while you were traveling through. Quick and efficient service is important to us, and we're glad we could get your car fixed in less than 2 hours. Thank you for choosing us, and we appreciate your positive comments about Matthew and our service! Safe travels!

February 17, 2024

Very poor communication. Was told 3 day diagnosis period tuned into 8 days. Was never given loaner for the 8 days. Was told loaner would be provided if covered under power tr More

by ethanstone1818
Recommend Dealer
No
Employees Worked With
Kevin , Rick Manzoni
Apr 04, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

World Ford Pensacola responded

Thank you for your feedback about this lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nate Cartwright General Manager n.cartwright@worldford.com

February 12, 2024

Way too long, truck was just sitting in the shop with no work being done. I had to ask for status More

by larry.1496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott White, Zane Presley, Dan Blocker, Rick Manzoni, Brandy Wells
Feb 14, 2024 -

World Ford Pensacola responded

Thank you for your feedback about the lack of communication and the long wait time because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nathan Cartwright, General Manager n.cartwright@worldford.com

Feb 16, 2024 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 10, 2024

Very polite and extremely helpful. They are super knowledgeable about ford products. Brandon is a professional in his field. More

by Pennymiles10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Roberts
Feb 13, 2024 -

World Ford Pensacola responded

We're thrilled to hear about your positive experience! It's great to know that the staff, particularly Brandon, was polite, helpful, and knowledgeable about Ford products. Safe driving!

February 08, 2024

Great price and service. Got me out 1 hour early. Same day service. Had a nice wait in the waiting room. Got job to all who made it happen! More

by zyndall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
Feb 10, 2024 -

World Ford Pensacola responded

Thank you for your positive feedback! We're pleased to hear that you had a great price and service, with the added convenience of being out one hour early for your same-day service. We appreciate your acknowledgment of the team's efforts. We appreciate your business and look forward to serving you again.

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