World Ford Pensacola

I brought this vehicle in for a recall. The service department scheduled a day for me to drop the vehicle off. They should check to see if the part is in stock first. It was on at least a 2 The service department scheduled a day for me to drop the vehicle off. They should check to see if the part is in stock first. It was on at least a 2 week back order which I found out after dropping off the vehicle. There was no reason for me to drop it off until the part was in. It was a known issue with a known fix and part so this should not have been difficult to coordinate by the service department. In the end, I was left without use of the vehicle for 17 days. I requested a rental which was eventually scheduled on a Friday. When I called the local rental shop, they were close for the weekend. Again, if the part is delayed, scheduled a later service date or at least provide a rental vehicle right away. The additional services offered after the vehicle was inspected were priced unreasonably high in my opinion. I was quoted over $300 to fix a $13 fuel door. The service technician seemed professional and understanding of the situation. I don’t know whose responsibility it was to coordinate a rental. Whoever it is delayed until I gave up thinking they would provide quality customer service. I would not willingly return to World Ford to purchase a vehicle or for service because of this experience. More

Aaron was great! He was friendly, quick, and efficient. Helped me from the moment I walked in! He was friendly, quick, and efficient. Helped me from the moment I walked in! More

Kevin really treated me well. He was upfront and honest and gave me a great deal on new tires. I will definitely be coming back for my next service. He was upfront and honest and gave me a great deal on new tires. I will definitely be coming back for my next service. More

In both sales (Marco) and service (Aaron), I received friendly, knowledgeable, and prompt attention. I couldn't be happier. friendly, knowledgeable, and prompt attention. I couldn't be happier. More

While on vacation from Minnesota, my 2019 Ford Escape began displaying alerts indicating numerous electrical issues. My Drive Manager, Miranda Foster, provided excellent service and kept me informed abo began displaying alerts indicating numerous electrical issues. My Drive Manager, Miranda Foster, provided excellent service and kept me informed about progress being made while troubleshooting the issues. She arranged a ride back to Gulf Shores after I dropped off the car, and a return ride back to the dealership to pick up my car several days later. It has been a pleasure working with World Ford of Pensacola and its fine staff. More

Great dealership! Service department is very helpful and quick! Will be back for all future maintenance. Service department is very helpful and quick! Will be back for all future maintenance. More

Good well organized dealer! , I will use in the future, unable to answer one question about my 2022 Range! , I will use in the future, unable to answer one question about my 2022 Range! More

We bought our F-150 at World Ford and have had it serviced there every time - routine oil changes and tire rotations - no serious issues ever. It's a great truck and a great dealership. The service d serviced there every time - routine oil changes and tire rotations - no serious issues ever. It's a great truck and a great dealership. The service department is fast, friendly, and efficient. More

Albert Boone was a very nice and efficient service writer. He help us save some money by reminding us about our reward points. Service area was very clean and comfortable. Appreciated a ride to get my writer. He help us save some money by reminding us about our reward points. Service area was very clean and comfortable. Appreciated a ride to get my nails done, so I wouldn’t be wasting time waiting. I would def recommend and plan on coming back. More

Time for service of oil and tire rotation. Never been here for service before. Would return. Never been here for service before. Would return. More