World Ford Pensacola

Time for service of oil and tire rotation. Never been here for service before. Would return. Never been here for service before. Would return. More

I brought my 2019 Escape in to find out why I kept getting the message “key fob not detected”. My service advisor, Bryan, was upfront with me about how long my car would need to be at the dealership. getting the message “key fob not detected”. My service advisor, Bryan, was upfront with me about how long my car would need to be at the dealership. He kept me updated on progress and let me know when I could come get my car. When I arrived, Bryan explained the problem was with the key fob. A new one was ordered and so far, everything is working properly. More

World Ford Service was very busy when we arrived for our appointment, but the service reps were attentive, accommodating, & very knowledgeable with reference to our needs! The overall experience was outstan appointment, but the service reps were attentive, accommodating, & very knowledgeable with reference to our needs! The overall experience was outstanding from start to finish!! Thank you World Ford for being there for our family!! More

The absolute worst experience I have had at a dealership and car service station. An unorganized business that inconveniences clients and potential patrons for profit margins. More than evident that employe and car service station. An unorganized business that inconveniences clients and potential patrons for profit margins. More than evident that employees don’t care about customer satisfaction. Don’t bother asking to speak to mechanic, even if they worked on your car. I was told they don’t have time to speak with clients. Was told the car needed to be at the facility to even be considered for que when there back log was several days. Do not recommend, and actually was able to take the car to mobile and get it serviced for a shorter timeline and a better deal. More

Easy process, no high pressure sales. Salesman was knowledgable and anwered all of my questions. Salesman was knowledgable and anwered all of my questions. More

Service Dept is outstanding. Professional, courteous and friendly. Gladly go back to service my vehicle Professional, courteous and friendly. Gladly go back to service my vehicle More

New Service Advisor Matt did a Great Job with my Ford Flex and my wife’s Ford Explorer this Saturday. Got us in and out as quickly as he could. Thanks Matt! Flex and my wife’s Ford Explorer this Saturday. Got us in and out as quickly as he could. Thanks Matt! More

I went to the dealer and I met the greatest salesman Anthony and he helped me to get the car, and overall I want to thank Anthony and the manager for their great work. Anthony and he helped me to get the car, and overall I want to thank Anthony and the manager for their great work. More

Kevin was very knowledgeable and helped us find a vehicle that filled our needs for my wife’s needs. We really appreciate all the help we were given. that filled our needs for my wife’s needs. We really appreciate all the help we were given. More

Love Bryan attitudes- positives and polite. I love coming to World Ford because I trust World Ford to do service on my vehicle. Thank you for squeezing me in when I didn’t make an appointment. I love coming to World Ford because I trust World Ford to do service on my vehicle. Thank you for squeezing me in when I didn’t make an appointment. Appreciate you! Stay positive! More