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World Ford Pensacola
Pensacola, FL
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 10, 2023
Dropped my truck off for simple repairs and diagnostics for brake light issues. Quoted outrageous prices for work and tried to upsell work not requested or needed. After 5 days I picked up my vehicle whe for brake light issues. Quoted outrageous prices for work and tried to upsell work not requested or needed. After 5 days I picked up my vehicle when they still didn’t get around to trying to identify and repair the problem. The service advisor himself told me that “this is not the place to take your vehicle if you’re on a budget”. Take his advice - do. It take your vehicle their for anything. More
by jeff.grabarek
Employees Worked With
Brandon Parker
October 09, 2023
My dealings with world ford was absolutely the worst experience I have ever had in my life!! I’m not big on leaving bad reviews but this time is way different. Ryan from the service department never on experience I have ever had in my life!! I’m not big on leaving bad reviews but this time is way different. Ryan from the service department never once called me to update me in the 12 days my service truck was with world ford of Pensacola. I called multiple times a day and every time I would get Ryan voicemail. I explained in my message to him I needed someone to call me asap because this truck was hurting my business severely. Day after day still no call 12 days later I get the one and only call from world ford to tell me the trucks ready for pickup !! So very upset over my entire experience and I would not recommend world ford to anyone !!! More
by dbob3398
Employees Worked With
Ryan in service department
October 08, 2023
Service was pretty good. It would have been a lot better if I had a good service advisor, who didn't take off every other day or even notify me that the truck was done 3 days It would have been a lot better if I had a good service advisor, who didn't take off every other day or even notify me that the truck was done 3 days before he did notify me. I would say they either need to get rid of this service advisor or train him a lot better. More
by wayned1234
Employees Worked With
Service writer and advisor Jason.
October 06, 2023
Service was oustanding. I will be back. Judy was great. Appointment worked well. Waiting room was comfortable and well stocked. Uber was available at dealer expense. I will be back. Judy was great. Appointment worked well. Waiting room was comfortable and well stocked. Uber was available at dealer expense. More
by srdavis1961
Employees Worked With
Judy.
September 28, 2023
POOR service! Required us to drop off vehicle only to have it sit for 3 weeks. Part ordered but no timeframe given for repair. 4 weeks tomorrow without a car and n Required us to drop off vehicle only to have it sit for 3 weeks. Part ordered but no timeframe given for repair. 4 weeks tomorrow without a car and no rental. More
by LisaH
Employees Worked With
Jayson Pelt
