World Ford Pensacola

Service Dept is outstanding. Professional, courteous and friendly. Gladly go back to service my vehicle Professional, courteous and friendly. Gladly go back to service my vehicle More

New Service Advisor Matt did a Great Job with my Ford Flex and my wife’s Ford Explorer this Saturday. Got us in and out as quickly as he could. Thanks Matt! Flex and my wife’s Ford Explorer this Saturday. Got us in and out as quickly as he could. Thanks Matt! More

Love Bryan attitudes- positives and polite. I love coming to World Ford because I trust World Ford to do service on my vehicle. Thank you for squeezing me in when I didn’t make an appointment. I love coming to World Ford because I trust World Ford to do service on my vehicle. Thank you for squeezing me in when I didn’t make an appointment. Appreciate you! Stay positive! More

I went to the dealer and I met the greatest salesman Anthony and he helped me to get the car, and overall I want to thank Anthony and the manager for their great work. Anthony and he helped me to get the car, and overall I want to thank Anthony and the manager for their great work. More

Kevin was very knowledgeable and helped us find a vehicle that filled our needs for my wife’s needs. We really appreciate all the help we were given. that filled our needs for my wife’s needs. We really appreciate all the help we were given. More

They did great on getting everything done for servicing on my truck and more they did great on getting the servicing on my truck Saturday morning oil change and battery everything was great and let me know on my truck and more they did great on getting the servicing on my truck Saturday morning oil change and battery everything was great and let me know before they did the work More

Everything was ok. Only one thing. I asked for a car wash and didn't get it. My truck came back with the floor mat and running board dirty. The mechanic didn't use the Only one thing. I asked for a car wash and didn't get it. My truck came back with the floor mat and running board dirty. The mechanic didn't use the paper mat. The service advisor had to clean the mat and running board. More

The service department is great. They update you on how your vehicle is coming along and are personable. I appreciate the text messages as well They update you on how your vehicle is coming along and are personable. I appreciate the text messages as well More

This is the 3rd time I've brought my truck to Katie Farrell for service and the experience has been exceptional every time. Farrell for service and the experience has been exceptional every time. More

Very poorly organized. Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 we Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 weeks for that type of work. Needless to say, I became very angry. Then they said they would work it in. After 2 hrs told me I would have to leave it. They were going to have to remove the console and that would take a while. Then about 30 minutes later they came back and said they fixed the problem. The usb ports were not plugged in. Evidently never was from the factory. More