World Ford Pensacola

They did great on getting everything done for servicing on my truck and more they did great on getting the servicing on my truck Saturday morning oil change and battery everything was great and let me know on my truck and more they did great on getting the servicing on my truck Saturday morning oil change and battery everything was great and let me know before they did the work More

Everything was ok. Only one thing. I asked for a car wash and didn't get it. My truck came back with the floor mat and running board dirty. The mechanic didn't use the Only one thing. I asked for a car wash and didn't get it. My truck came back with the floor mat and running board dirty. The mechanic didn't use the paper mat. The service advisor had to clean the mat and running board. More

The service department is great. They update you on how your vehicle is coming along and are personable. I appreciate the text messages as well They update you on how your vehicle is coming along and are personable. I appreciate the text messages as well More

This is the 3rd time I've brought my truck to Katie Farrell for service and the experience has been exceptional every time. Farrell for service and the experience has been exceptional every time. More

Very poorly organized. Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 we Made appointment online to have usb ports fixed couldn’t do the work. Had to reschedule. Went back as scheduled, initially said it would be 2 to 3 weeks for that type of work. Needless to say, I became very angry. Then they said they would work it in. After 2 hrs told me I would have to leave it. They were going to have to remove the console and that would take a while. Then about 30 minutes later they came back and said they fixed the problem. The usb ports were not plugged in. Evidently never was from the factory. More

Katie our service writer is the best very helpful and always happy to help. Jared always takes care of all my vehicles like they were his own. always happy to help. Jared always takes care of all my vehicles like they were his own. More

Great selection of F150’s good sales person Leron and Marcus! But slow process with finance! Very little explanation ! But got through it! Marcus! But slow process with finance! Very little explanation ! But got through it! More

Judith Lachance was great and took good care of me. I will definitely request her again. I will definitely request her again. More

I bought a 2019 F150 Lariat 3. 5 eco-boost with 20k miles on it. I purchased the extended warranty. I had the cam phasers, front left suspension, and water pump replaced before 30k 5 eco-boost with 20k miles on it. I purchased the extended warranty. I had the cam phasers, front left suspension, and water pump replaced before 30k with a couple of other small things. The water pump almost did me in, but I was close to home. A hundred bucks a pop. During one of the three-week appointments, my truck sat out in the lot for three weeks. When I picked it up a week later total of four weeks, rats chewed up all the carpet underneath my seat. Ford refused to cover it. You want to talk about being pissed off. I was leaking coolant out of my radiator and had to top it off every week. World Ford told me they fixed it. I went back three different times. They did not charge me the $100 the last two times. I love these trucks but the service department although nice and professional completely incompetent. I understand it's hard to hire staff who know what they are doing with our Country's leadership, but this is ridiculous. I had to trade the truck because they told me nothing was wrong and there was. This was my third vehicle I have purchased although I know they could care less about stuff like that. Make an appointment to make an appointment. Three different times, I had to make an appointment to come in and say the same flipping thing I said over the phone in person to schedule another three weeks out. I spoke with dozens of my friends who own Chevrolet and GMC trucks and none of them were experiencing this at their dealerships. I would rather have a Ford, but I will never go back to World Ford it has been a nightmare! More

Had to wait for over a week AFTER I dropped my vehicle off before they even first looked at it. No loaner or rental options. Refused to do warranty work, and when I finally got my vehicle back my lug nuts off before they even first looked at it. No loaner or rental options. Refused to do warranty work, and when I finally got my vehicle back my lug nuts were loose and almost left my wife and kids without a father if I took my vehicle in the highway before realizing something was wrong. More