World Hyundai Matteson

I came into world Hyundai with a good spirit and it was tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another rep and intervened... HE said I needed to see BK, Salesmanager.. BK Works hard to assure all customers past and present are satisfied when they leave. My daughter purchased a year ago and BK remembers my daughter's journey how crazy, right? BK was the man to seal the deal....Well today there was a decrepancy with service and my understanding of oil changes and just as calm as he helped my daughter to spend money on her purchase he showed us how to save in maintenence.... He listened well and took into consideration my thoughts of the matter and he understood why the contract would be confusing to me. He clarified my concerns with compassions and sent me on my day feeling better than i felt standings at the service desk... Thanks BK continue to display your calming spirit, it inturns calms the customer.... Continue to be a great listener by hearing your customers out completely and addressing concerns as they come....It's hard to stay upset talking to him.... TYYYYY More

I wish I could ratevit 0 stars. a bunch of liars work there. They lie like any credit accepted and no money down . They have you sitting for hours pretending to get yoy approved. R a bunch of liars work there. They lie like any credit accepted and no money down . They have you sitting for hours pretending to get yoy approved. Read the negative reviews on Google please. They will tell you that you're approved all credit accepted No money down and have you sitting for hours while they run game on five other customers. I wish I read the reviews before I went in. Type in they name on Google . Look at reviews then Scroll down and look under Lowest reviews.. I wish I did a google search before I went to these lying un caring xxx people. free oil change take hours to do. My how can these people sleep at night. They get you there with false promises and lies. hoping you will fall in love with the vechile. Have you sitting there for hours telling you that youre approved they trying to het the lowest rate for you and a better deal. Do your self a favor Don't let these people check your credit and waste credit points. The only way you will get a vechile out of here is if you have excellent credit or almost excellent wirh a big down payment More

Matt sold us 2 cars today, he had everything ready before we got there. Great job we got there. Great job More

I took my car into World Hyundai in Matteson on October 12 for an oil change, on my way there my check engine light was blinking and I couldn’t drive no faster than 63 on expressway, so I get to the dealer 12 for an oil change, on my way there my check engine light was blinking and I couldn’t drive no faster than 63 on expressway, so I get to the dealership and I explain to them what happened, they say ok we will look at it and give you a call, so Friday came still no call, I called them on Friday afternoon to see the status, they tell me that they haven’t looked at my car, they had my car the whole weekend still haven’t heard from them, call first thing Monday, technician still haven’t looked at my car, then every time I call back up there either my service person Mr. Stanley tell me he going to check on my car and he will call me back, waiting and waiting for his call back never got that call back, so I got my husband and son involved because at this time I feel like because I am a woman they are ignoring me, so finally on Wednesday they tell my husband and son I need a new engine and that they have to call Hyundai to check on the warranty for my car, 2016 Sonata still under warranty, so at this point I am asking for a loaner car or rental because this is going to be a process they tell me that they don’t have any loaners available at this time. So my husband and son stayed on them asking them what’s taking so long with starting on my car, so finally Wednesday evening they tell my husband that I just need an oil change and my spark plugs need to change, and that the knot sensor need to be changed, they wasn’t going to replace that if my husband wouldn’t have got on them to replace it. They update or did something with the ECU I think that’s what it’s called, and that’s how they came up with my car was fixed and just needed the oil change and spark plug changed. But remind you I took my car in on a Thursday, October 12, they didn’t start on my car until Thursday October 19 because they trying saying they waiting on my approval when they told me that I just need an oil change I told them to go ahead and change the oil and replace the knock sensor. I called them Thursday morning to see when my car will be ready, they told me they we’re waiting on my approval, I told them I gave them the approval on Wednesday, so finally they told me that my car will be ready in about an hour or two, when I got off work I went up to the dealership to get my car, I never got a call to say my car was ready. World Hyundai in Matteson is the worst service department I ever experienced and I will never take my car back up there and I will never recommend them to my worst enemy. I wish I could give them an half star that’s what their service is worth and I give that because they give out good treats. And I been asking to talk to service manager but of course they kept telling me the service manager wasn’t there so I didn’t get a chance to talk to the manager. The worse service department ever. More

This used to be a quality dealership but it has gone to total disgrace. The service department is slow and disinterested. I have purchased 3 vehicles here but will never, ever spend another dime here. I pl total disgrace. The service department is slow and disinterested. I have purchased 3 vehicles here but will never, ever spend another dime here. I plan to offload my current vehicle ASAP and find a reputable dealership going forward. I certainly can not understand how they have a 4.5 rating, if you look at the last few reviews ..all 1 star. Only thing I can figure is that their spin doctor GM gets people to change their reviews by xxxxxxx up after the fact, I did it once and it was a huge mistake. STEAR CLEAR!!! More

This dealership did my Granddaughter today the same way I was treated 6 month ago. Told no cosigner need wasted my time 3 hours told I needed a cosigner. This is unprofessional to tell you over the phone we was treated 6 month ago. Told no cosigner need wasted my time 3 hours told I needed a cosigner. This is unprofessional to tell you over the phone we ran your credit no cosigner need. Than drive 45 minutes to them and wait around 3 hours to be told you need a cosigner. Don't trust them will not advise any friends or family to deal with them. More

Received service on August 25th. I can only assume when they believe the service isn't good, they will not send out a survey. My appointment was at 8am for an oil change. I left aro I can only assume when they believe the service isn't good, they will not send out a survey. My appointment was at 8am for an oil change. I left around 1pm after noticing that my car was out front. I understand that an additional service was done however, no one checked on me nor gave me an estimated time of completion. In summary, just disappointed. More

What has happened to honesty? dealership says anything on phone then i went long distance to World Hyundai to be told different story when i get there. Waste of time poor dealersh dealership says anything on phone then i went long distance to World Hyundai to be told different story when i get there. Waste of time poor dealership wasted 100 on uber to get there! so sad More

Erik Garcia, Chevy Thomas, they were amazing salesman. They made sure I was being kept in the loop of what was happening with my loan, they showed extreme patience going back and forth handling multiple c They made sure I was being kept in the loop of what was happening with my loan, they showed extreme patience going back and forth handling multiple customers as the frenzy was going on here. Excellent service, I will be back to do business in the future. More

I am only giving World Hyundai in Matteson one star because if I don't,l can't write a review. They don't even deserve one star. I brought my 2022 Hyundai Sonata in for Scheduled oil change at 1000 mil because if I don't,l can't write a review. They don't even deserve one star. I brought my 2022 Hyundai Sonata in for Scheduled oil change at 1000 miles. The next day it started running poorly,l checked the oil, there was none. Had it towed to the dealership,they said it was a faulty filter. I didn't buy that because there was no sign of a leak in the driveway or on the engine. Brought it in again yesterday for scheduled 15,000 oil change. On the way home the oil light came on. Checked the oil and again no oil. This time they sent a tech to my house with a 5 quart jug of oil. He put it in, said everything was okay and left. Also the lady checking in before me at the service department said that she was there because she has her oil changed there and they didn't put the oil cap back on. If They can't get an oil change right, how can you trust them with any service. Reason enough to stay away from World Hyundai in Matteson. More