World Hyundai Matteson

My name is Mary I went out to the world Hyundai in matterson those people lie told me I don’t need no money down I would drive off today that wasn’t the case the mislead me into believing I was gonna matterson those people lie told me I don’t need no money down I would drive off today that wasn’t the case the mislead me into believing I was gonna drive off today in a car got approved for loans then said I couldn’t get a car the bank wouldn’t finance the car I have to wait to next so please help me understand why these people in matterson I’ll play with me and be untrustworthy I was out there all day from 2:00 pm until 8:45 still left without a car or suv feeling was hurt I will never believe a car dealshikk ok again worse time ever More

This was without a doubt the WORST experience I have had at a dealership. The service department was absolutely horrid between not disclosing all the information I needed about the work that was done on my at a dealership. The service department was absolutely horrid between not disclosing all the information I needed about the work that was done on my 2024 Hyundai Kona to throwing out my new cabin air filter and putting an old one on that came out of the trash, the service manager said to come back and get taken care of immediately and when we did we waited for close to an hour and leaving dirty fingerprints on the glove box and hood. I would not recommend this service department to anyone and will not be returning. More

I referred two people here after getting my car after being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receiv being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receive a fee. My friend and I did just that. They sold two cars to people we know! Who we referred! Eric calls my friend and tell her to come get her money just for her to arrive there and nothing! Even after two weeks has passed, we received nothing. They gave us the run around and continued to lie to us. I’m sure Eric (the salesman) is paid commission of course. So he pretty much used us. Yes you can possibly get a car but if you refer anyone please don’t believe you’ll receive any referral fee like they promise. They don’t stick by their word and uses people. I promise they’ll make it sound so good just to use you for their own good. That’s horrible for business. But this is what car salesman do! Don’t be a fool like we were. More

Watch out they over charge and instead of co-signing they trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would check the prices of the other Hyundai‘s. More

I love this place. They alway take care of me. I love working with Brittany. I would come back here. They alway take care of me. I love working with Brittany. I would come back here. More

Erik, Chevy and Dante made my experience very pleasurable and didn't take long to finish the process. Kudos to them all for getting me in and out within a reasonable timeframe!! Excellent job. and didn't take long to finish the process. Kudos to them all for getting me in and out within a reasonable timeframe!! Excellent job. More

I am beyond frustrated with the service I’ve received from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They se from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They set me up for Wednesday, December 18, at 7:45 AM. I dropped my vehicle off Tuesday evening with the expectation that they would look at it on Wednesday. However, this has been nothing but an infuriating, drawn-out nightmare. On Wednesday, we spoke with Jordan, the service advisor, who claimed the starter was operating at “six volts” and not functioning properly. I don’t fully understand this technical jargon, so I asked a trusted friend to step in and help. My friend questioned Jordan, particularly since the starter had already been replaced. Jordan then said they would run a draw test and get back to us. That never happened. We called on Thursday and were met with excuses about their phone system being down all day. Fine, things happen, but the complete lack of communication is unacceptable. On Friday, we finally reached Jordan, and he claimed they were just starting the draw test they had supposedly planned to run on Wednesday. He then told us the test would take 24 to 48 hours and wouldn’t be completed until Monday, December 23. Monday morning, after waiting days, we called Jordan again. He suddenly shifted the issue, now claiming it had something to do with the ignition coil and that the starter, alternator, and battery were all fine. Jordan said he would contact the warranty company and call us back with a quote within 15–20 minutes. Guess what? That call never came. By 2 PM, we had to call back and ended up speaking with Laura from the service department. She said Jordan was on lunch and she’d try to help. She told us the problem was now back to being the starter, contradicting what Jordan had told us earlier. Then she claimed Jordan was busy with three other customers but would call us back. Once again, no one called us back. As of now, my vehicle has been sitting at Hyundai of Matteson for over a week with no resolution, no clear communication, and conflicting information. This is absolutely ridiculous! How can a multi-million-dollar company operate with such poor service and disorganization? They are going to charge $300 for diagnostics, yet it’s obvious they don’t even know what the issue is. This level of incompetence and lack of follow-through is unacceptable, and I’m tired of being shuffled around. I demand a resolution immediately. This has cost me time, money, and peace of mind. Get your act together! More

What a team! !! Thank you, Terri, Elvia, Erik and finance dept. Had a world class experience at this dealership. No xxxxxxxx! No surprises! Got exactly what I was !! Thank you, Terri, Elvia, Erik and finance dept. Had a world class experience at this dealership. No xxxxxxxx! No surprises! Got exactly what I was promised. Bought my Ioniq 5 from here and couldn't be happier. Completely satisfied with the professionalism exhibited by all the staff members before during and after my purchase. I highly recommend doing business here & will definitely be looking you guys up again when I'm ready for the next one. Thanks again. More

Teri and Elvia were great on the sales end to make this transaction for a new ‘25 Palisade very easy and seamless for myself and my wife this past weekend. Their finance manager was very accommodating with transaction for a new ‘25 Palisade very easy and seamless for myself and my wife this past weekend. Their finance manager was very accommodating with expedient paperwork to ensure we spent as little time necessary to complete a sale on a new vehicle. A followup phone call after the weekend was very appreciated. I can only hope that their service department follows in the same footsteps of customer service as their sales department did for future needs. More

As I was leaving the business, a sales person told me to go back to the trailer park... The Finance staff, is stellar. go back to the trailer park... The Finance staff, is stellar. More