World Hyundai Matteson

I referred two people here after getting my car after being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receiv being promised a referral fee. Eric and the financing manager promised me and my friend if we were able to help them sell more cars then we’ll receive a fee. My friend and I did just that. They sold two cars to people we know! Who we referred! Eric calls my friend and tell her to come get her money just for her to arrive there and nothing! Even after two weeks has passed, we received nothing. They gave us the run around and continued to lie to us. I’m sure Eric (the salesman) is paid commission of course. So he pretty much used us. Yes you can possibly get a car but if you refer anyone please don’t believe you’ll receive any referral fee like they promise. They don’t stick by their word and uses people. I promise they’ll make it sound so good just to use you for their own good. That’s horrible for business. But this is what car salesman do! Don’t be a fool like we were. More

Watch out they over charge and instead of co-signing they trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would trick you when it’s time to sign you are the one purchasing the car paying more than what other Hyundai’s cost. Before purchasing a Hyundai, I would check the prices of the other Hyundai‘s. More

I love this place. They alway take care of me. I love working with Brittany. I would come back here. They alway take care of me. I love working with Brittany. I would come back here. More

Erik, Chevy and Dante made my experience very pleasurable and didn't take long to finish the process. Kudos to them all for getting me in and out within a reasonable timeframe!! Excellent job. and didn't take long to finish the process. Kudos to them all for getting me in and out within a reasonable timeframe!! Excellent job. More

I am beyond frustrated with the service I’ve received from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They se from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They set me up for Wednesday, December 18, at 7:45 AM. I dropped my vehicle off Tuesday evening with the expectation that they would look at it on Wednesday. However, this has been nothing but an infuriating, drawn-out nightmare. On Wednesday, we spoke with Jordan, the service advisor, who claimed the starter was operating at “six volts” and not functioning properly. I don’t fully understand this technical jargon, so I asked a trusted friend to step in and help. My friend questioned Jordan, particularly since the starter had already been replaced. Jordan then said they would run a draw test and get back to us. That never happened. We called on Thursday and were met with excuses about their phone system being down all day. Fine, things happen, but the complete lack of communication is unacceptable. On Friday, we finally reached Jordan, and he claimed they were just starting the draw test they had supposedly planned to run on Wednesday. He then told us the test would take 24 to 48 hours and wouldn’t be completed until Monday, December 23. Monday morning, after waiting days, we called Jordan again. He suddenly shifted the issue, now claiming it had something to do with the ignition coil and that the starter, alternator, and battery were all fine. Jordan said he would contact the warranty company and call us back with a quote within 15–20 minutes. Guess what? That call never came. By 2 PM, we had to call back and ended up speaking with Laura from the service department. She said Jordan was on lunch and she’d try to help. She told us the problem was now back to being the starter, contradicting what Jordan had told us earlier. Then she claimed Jordan was busy with three other customers but would call us back. Once again, no one called us back. As of now, my vehicle has been sitting at Hyundai of Matteson for over a week with no resolution, no clear communication, and conflicting information. This is absolutely ridiculous! How can a multi-million-dollar company operate with such poor service and disorganization? They are going to charge $300 for diagnostics, yet it’s obvious they don’t even know what the issue is. This level of incompetence and lack of follow-through is unacceptable, and I’m tired of being shuffled around. I demand a resolution immediately. This has cost me time, money, and peace of mind. Get your act together! More

What a team! !! Thank you, Terri, Elvia, Erik and finance dept. Had a world class experience at this dealership. No xxxxxxxx! No surprises! Got exactly what I was !! Thank you, Terri, Elvia, Erik and finance dept. Had a world class experience at this dealership. No xxxxxxxx! No surprises! Got exactly what I was promised. Bought my Ioniq 5 from here and couldn't be happier. Completely satisfied with the professionalism exhibited by all the staff members before during and after my purchase. I highly recommend doing business here & will definitely be looking you guys up again when I'm ready for the next one. Thanks again. More

Teri and Elvia were great on the sales end to make this transaction for a new ‘25 Palisade very easy and seamless for myself and my wife this past weekend. Their finance manager was very accommodating with transaction for a new ‘25 Palisade very easy and seamless for myself and my wife this past weekend. Their finance manager was very accommodating with expedient paperwork to ensure we spent as little time necessary to complete a sale on a new vehicle. A followup phone call after the weekend was very appreciated. I can only hope that their service department follows in the same footsteps of customer service as their sales department did for future needs. More

As I was leaving the business, a sales person told me to go back to the trailer park... The Finance staff, is stellar. go back to the trailer park... The Finance staff, is stellar. More

Took Paid time off from my job to get my car fixed. Dropped it off on the 05/24 830am. They even sent me five reminders about the service through text. Apparently this place is so poorly ran that my ca Dropped it off on the 05/24 830am. They even sent me five reminders about the service through text. Apparently this place is so poorly ran that my car sat there for 1 week and was never looked at. If you guys are that behind stop taking in vehicles to catch up. I had to use more of my pto while my car just sat there. I ended up not letting them service my car and I’m taking to a mechanic that cares about people’s time. Def don’t get your car serviced here. Or wait till they catch up. People were nice I will say that. Dude that gave me a ride home when I dropped the car off was really cool. More

Brittney was my sales advocate and did a wonderful job with my deal. I had no credit so she alone was able to work my deal and got me in a Deep Blue 2024 Hyundai Elantra with 21 on the dash. She really i with my deal. I had no credit so she alone was able to work my deal and got me in a Deep Blue 2024 Hyundai Elantra with 21 on the dash. She really is a warm spirited, down to earth and realistic, proactive advocate who truly has gift when it comes to landing you in a car that fits you and your situation, Mind you. I qualify for my auto loan, so I will be back to close this deal out with the help of my my co signer. Ask for Brit when you come down to invest in a vehicle cause she show true compassion and care when it comes down to her customer service and planning skills. Aw and I only put down a stack and she was able to additionally get me full coverage insurance with a great warranty, so keep up the great work and thank you again. More