World Hyundai Matteson

I just purchased a 2019 Chevrolet equinox roughly 2 months ago. The vehicle had an O2 sensor issue and was showing complications after I've had it for roughly a month. I made an appointment to get it f months ago. The vehicle had an O2 sensor issue and was showing complications after I've had it for roughly a month. I made an appointment to get it fixed with the service department, and have been experiencing difficulties and negligence with the repairs of my truck. They make you schedule an appointment only to ACCESS what's wrong with the vehicle roughly 2 weeks later. As far as I know, no one has actually began working on the truck. It is already unfortunate that the vehicle had issues this soon after purchasing, and it is very frustrating that they do not prioritize repairing it. By the time you look up the service department will have had your vehicle for an entire month before repairing it, leaving you to pay a car note for a vehicle that hasn't been driven. To make matters worse, the service advisors will mislead you and make it seem as if they will call you back on a certain day which would ironically happen to be the same day as their off days, so you wouldn't be able to get in touch. I finally spoke with a service advisor on Monday, and he informed me that the repairs would cost me roughly $1,000, so obviously they did not charge the repairs through the warranty that was on the vehicle at the time of purchase. Being that I drive with Uber and it is my main source of income, the service department fails to realize the urgency of getting the vehicle repaired so that I can make the funds that are needed to pay the car note. If it wasn't for the warranty on the vehicle, I would have taken the truck to a personal mechanic, and more than likely be on the road by now. I could see if the truck had transmission issues or a problem with the engine, but an O2 sensor should certainly not take this long to be repaired! If the specific repairs on your vehicle isn't covered in warranty, I suggest you go to a mechanic outside of this dealership to avoid the unnecessary wait and negligence. More

Thank you chevy and erik garcia for all of your help today I love my new tuscon! today I love my new tuscon! More

Erik and Chevy were absolutely the best! I was in and out, I left with a vehicle that exceeded my expectations, and was made to feel like family. I never felt pressured and I was explain I was in and out, I left with a vehicle that exceeded my expectations, and was made to feel like family. I never felt pressured and I was explained everything in great detail. I will always come back to purchase a vehicle with Erik and Chevy. More

My 2013 car was totaled, my insurance company didn’t want to pay and my credit was fair. I drove away in a beautiful 2020 Sonata!!!! Major shout out to Elvia G and Dante B (Manager) for giving me the best cu to pay and my credit was fair. I drove away in a beautiful 2020 Sonata!!!! Major shout out to Elvia G and Dante B (Manager) for giving me the best customer service and options by far! More

Great service from Erik Garcia and Chevy Thomas, my third car from them both !!!done deal !!! car from them both !!!done deal !!! More

Brandon was a big help in purchasing my sons first car him and Nail really took car of everything and we’re happy with our experience. Definitely ask for either of them if you want to purchase a vehicle him and Nail really took car of everything and we’re happy with our experience. Definitely ask for either of them if you want to purchase a vehicle More

This dealership is THE BEST! ! especially Stephanie!! She works HARD TO GIVE YOU THE BEST DEAL!! ! especially Stephanie!! She works HARD TO GIVE YOU THE BEST DEAL!! More

Elvia at Hyundai world was great she worked very hard to meet needs. She was very helpful and patient with me. Thanks alot for your help and making the process easy. meet needs. She was very helpful and patient with me. Thanks alot for your help and making the process easy. More

ELVIA Gonzalez was a very friendly sale person she didn't pressure me to make a purchase and she told me informed me of all of my options. pressure me to make a purchase and she told me informed me of all of my options. More