World Hyundai Matteson

Customer service: Far better than any dealer I've done business in the past. Quality of work: Everyone knew their job and did so promptly. Friendliness: Treated me with like a customer (unlike almost any business in the past. Quality of work: Everyone knew their job and did so promptly. Friendliness: Treated me with like a customer (unlike almost any other dealer I've been to) and remained friendly throughout negotiations. The overall experience was far better than other experiences I've had in the past with dealers. Price: Met my budget without playing typical games I've come to get used to and managed an excellent interest rate. More

Excellent experience all around. I was really just Excellent experience all around. I was really just shopping, but Tom made me a deal I couldn't pass up. I wanted a very specific car. They did not Excellent experience all around. I was really just shopping, but Tom made me a deal I couldn't pass up. I wanted a very specific car. They did not have one in stock. Don went out of his way to find me exactly what I wanted; right car, right color right options, RIGHT PRICE! Camille was extremely friendly and efficient. Billy seemed genuinely concerned with my overall experience. I will definitely recommend this dealer to my friends! More

We had a criteria for our purchase, they listened to our requests and worked to get us exactly what we asked for and even offered options which made the experience even better - such as the automatic starte requests and worked to get us exactly what we asked for and even offered options which made the experience even better - such as the automatic starter. The wait was minimal - including financing. We were able to complete our entire process from car selection, test drive and financing in approximately 2 hours. We're very happy with the incentives they gave... free car wash and oil change for the life of the car. More

I NEVER THOUGHT THAT I WOULD NEVER LEAVE TOYOTA DEALERSHIPS. NOW THAT I HAVE EXPERIENCED SUCH PROFESSIONALISM WITH HYUNDAI I WAS SOLD TO PURCHASE A VEHICLE. THANKS FOR TAKING YOUR TIME WITH ME. PL DEALERSHIPS. NOW THAT I HAVE EXPERIENCED SUCH PROFESSIONALISM WITH HYUNDAI I WAS SOLD TO PURCHASE A VEHICLE. THANKS FOR TAKING YOUR TIME WITH ME. PLEASE DON'T CHANGE A THING IN YOUR APPROACH TO CUSTOMERS. More

I purchased my first Hyundai with them I think I received a great deal I love my car and enjoy driving it. I went to have it serviced and a problem arrived with it they looked at it immediately. I was happy a great deal I love my car and enjoy driving it. I went to have it serviced and a problem arrived with it they looked at it immediately. I was happy with the outcome, they are always friendly when I come they have great customer service and I always recommend them. Faith More

I would highly recommend this dealer and sales and seri\vice depatement to everyone who is looking to buy a new Hyuandai. I will never go to any other dealer as longas World Hyuandai is in business. W seri\vice depatement to everyone who is looking to buy a new Hyuandai. I will never go to any other dealer as longas World Hyuandai is in business. We are life long buyers. They make you feel not like you are just a customer but also treat you like you are a partof their family David Judith Weisenritter More

Being a first time car owner coming to a service dept. at a dealership could be intimidating. I was surprised to find that everyone in service went out of their way to be informative. They did a great job a dealership could be intimidating. I was surprised to find that everyone in service went out of their way to be informative. They did a great job at answering all my questions. Without having an appointment, my car was look at within 10 min. The day before I had my car in with Merlin with ignition problems that they could not remedy. World had it fixed in 2 hours. More

Customer service is terrible here in that they use deceptive methods to lure people into the dealership. What happened was, I called and spoke to Melissa. I asked her if they would match another Hyu deceptive methods to lure people into the dealership. What happened was, I called and spoke to Melissa. I asked her if they would match another Hyundai dealership's price on a Hyundai Elantra. I gave her the price, and she said they would not only match but "beat" the price. So, that statement got me in the door. She told me to ask for Melissa, who they couldn't find and she couldn't then help me so they gave me to a different salesperson. After about 1.5 hours (due to making you test drive a car, talk to this person and that person, etc), the best price they offered was $5000.00 above what they told me on the phone they would "beat". Brian (the owner or general manager--not sure which)offered the excuses: Melissa should never have promised you a price on the phone and that he just yelled at her about it, or she must have meant the price she promised included your trade-in, or that number the other dealership gave you is impossible, etc. Regarding the claim that Melissa's promised price included trade-in rebate, this was totally not true because I had called her back a few minutes later after the initial phone call to clarify that my trade-in would be taken off on top of the price she quoted. Brian made it seem like it was a one-time mishap and they don't usually do business that way. (I'm very skeptical about that, but I'll let the reader decide that). I have since had experiences with other dealerships (Toyota and Honda and Kia) that did not use such deceptive practices. They quote you a price by phone that they honor. They don't lure you in the door with a lie. More

We got quoted a price multiple times over the phone but then even calling 2 hours before we went in only to find out that the price really didnt exist. And it was all A SCAM. DO NOT GO THERE then even calling 2 hours before we went in only to find out that the price really didnt exist. And it was all A SCAM. DO NOT GO THERE OR IF YOU GO MAKE SURE YOU GO KNOWING THAT THE PRICE MAY NO BE REAL. More