World Hyundai Matteson

I have a 2013 hyundai sonata limited that is consuming oil heavily and there is an extended warranty. They are replacing people's engines but for some reason NOT MINE!!! They're constantly giving me the r oil heavily and there is an extended warranty. They are replacing people's engines but for some reason NOT MINE!!! They're constantly giving me the run around!!! You have to jump thru all these hoops and not even guaranteed a new engine at the end of the road!!! One of the service guys named Austin could not be any LESS HELPFUL!! I have also filed a complaint with BBB in addition to this. Anybody out there looking for any help from them should go elsewhere!!!! More

one of the worst experiences ever, I was totally deceived by the staff, along with the GM. They use deceptive practices. I wouldnt want my worst enemy to patronize them. by the staff, along with the GM. They use deceptive practices. I wouldnt want my worst enemy to patronize them. More

This was without a doubt the WORST experience I have had at a dealership. The service department was absolutely horrid between not disclosing all the information I needed about the work that was done on my at a dealership. The service department was absolutely horrid between not disclosing all the information I needed about the work that was done on my 2024 Hyundai Kona to throwing out my new cabin air filter and putting an old one on that came out of the trash, the service manager said to come back and get taken care of immediately and when we did we waited for close to an hour and leaving dirty fingerprints on the glove box and hood. I would not recommend this service department to anyone and will not be returning. More

I love this place. They alway take care of me. I love working with Brittany. I would come back here. They alway take care of me. I love working with Brittany. I would come back here. More

I am beyond frustrated with the service I’ve received from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They se from Hyundai of Matteson. On Tuesday, December 17, I scheduled an appointment for my 2020 Hyundai Elantra, which was having trouble starting. They set me up for Wednesday, December 18, at 7:45 AM. I dropped my vehicle off Tuesday evening with the expectation that they would look at it on Wednesday. However, this has been nothing but an infuriating, drawn-out nightmare. On Wednesday, we spoke with Jordan, the service advisor, who claimed the starter was operating at “six volts” and not functioning properly. I don’t fully understand this technical jargon, so I asked a trusted friend to step in and help. My friend questioned Jordan, particularly since the starter had already been replaced. Jordan then said they would run a draw test and get back to us. That never happened. We called on Thursday and were met with excuses about their phone system being down all day. Fine, things happen, but the complete lack of communication is unacceptable. On Friday, we finally reached Jordan, and he claimed they were just starting the draw test they had supposedly planned to run on Wednesday. He then told us the test would take 24 to 48 hours and wouldn’t be completed until Monday, December 23. Monday morning, after waiting days, we called Jordan again. He suddenly shifted the issue, now claiming it had something to do with the ignition coil and that the starter, alternator, and battery were all fine. Jordan said he would contact the warranty company and call us back with a quote within 15–20 minutes. Guess what? That call never came. By 2 PM, we had to call back and ended up speaking with Laura from the service department. She said Jordan was on lunch and she’d try to help. She told us the problem was now back to being the starter, contradicting what Jordan had told us earlier. Then she claimed Jordan was busy with three other customers but would call us back. Once again, no one called us back. As of now, my vehicle has been sitting at Hyundai of Matteson for over a week with no resolution, no clear communication, and conflicting information. This is absolutely ridiculous! How can a multi-million-dollar company operate with such poor service and disorganization? They are going to charge $300 for diagnostics, yet it’s obvious they don’t even know what the issue is. This level of incompetence and lack of follow-through is unacceptable, and I’m tired of being shuffled around. I demand a resolution immediately. This has cost me time, money, and peace of mind. Get your act together! More

Took Paid time off from my job to get my car fixed. Dropped it off on the 05/24 830am. They even sent me five reminders about the service through text. Apparently this place is so poorly ran that my ca Dropped it off on the 05/24 830am. They even sent me five reminders about the service through text. Apparently this place is so poorly ran that my car sat there for 1 week and was never looked at. If you guys are that behind stop taking in vehicles to catch up. I had to use more of my pto while my car just sat there. I ended up not letting them service my car and I’m taking to a mechanic that cares about people’s time. Def don’t get your car serviced here. Or wait till they catch up. People were nice I will say that. Dude that gave me a ride home when I dropped the car off was really cool. More

I came into world Hyundai with a good spirit and it was tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another rep and intervened... HE said I needed to see BK, Salesmanager.. BK Works hard to assure all customers past and present are satisfied when they leave. My daughter purchased a year ago and BK remembers my daughter's journey how crazy, right? BK was the man to seal the deal....Well today there was a decrepancy with service and my understanding of oil changes and just as calm as he helped my daughter to spend money on her purchase he showed us how to save in maintenence.... He listened well and took into consideration my thoughts of the matter and he understood why the contract would be confusing to me. He clarified my concerns with compassions and sent me on my day feeling better than i felt standings at the service desk... Thanks BK continue to display your calming spirit, it inturns calms the customer.... Continue to be a great listener by hearing your customers out completely and addressing concerns as they come....It's hard to stay upset talking to him.... TYYYYY More

I took my car into World Hyundai in Matteson on October 12 for an oil change, on my way there my check engine light was blinking and I couldn’t drive no faster than 63 on expressway, so I get to the dealer 12 for an oil change, on my way there my check engine light was blinking and I couldn’t drive no faster than 63 on expressway, so I get to the dealership and I explain to them what happened, they say ok we will look at it and give you a call, so Friday came still no call, I called them on Friday afternoon to see the status, they tell me that they haven’t looked at my car, they had my car the whole weekend still haven’t heard from them, call first thing Monday, technician still haven’t looked at my car, then every time I call back up there either my service person Mr. Stanley tell me he going to check on my car and he will call me back, waiting and waiting for his call back never got that call back, so I got my husband and son involved because at this time I feel like because I am a woman they are ignoring me, so finally on Wednesday they tell my husband and son I need a new engine and that they have to call Hyundai to check on the warranty for my car, 2016 Sonata still under warranty, so at this point I am asking for a loaner car or rental because this is going to be a process they tell me that they don’t have any loaners available at this time. So my husband and son stayed on them asking them what’s taking so long with starting on my car, so finally Wednesday evening they tell my husband that I just need an oil change and my spark plugs need to change, and that the knot sensor need to be changed, they wasn’t going to replace that if my husband wouldn’t have got on them to replace it. They update or did something with the ECU I think that’s what it’s called, and that’s how they came up with my car was fixed and just needed the oil change and spark plug changed. But remind you I took my car in on a Thursday, October 12, they didn’t start on my car until Thursday October 19 because they trying saying they waiting on my approval when they told me that I just need an oil change I told them to go ahead and change the oil and replace the knock sensor. I called them Thursday morning to see when my car will be ready, they told me they we’re waiting on my approval, I told them I gave them the approval on Wednesday, so finally they told me that my car will be ready in about an hour or two, when I got off work I went up to the dealership to get my car, I never got a call to say my car was ready. World Hyundai in Matteson is the worst service department I ever experienced and I will never take my car back up there and I will never recommend them to my worst enemy. I wish I could give them an half star that’s what their service is worth and I give that because they give out good treats. And I been asking to talk to service manager but of course they kept telling me the service manager wasn’t there so I didn’t get a chance to talk to the manager. The worse service department ever. More

This used to be a quality dealership but it has gone to total disgrace. The service department is slow and disinterested. I have purchased 3 vehicles here but will never, ever spend another dime here. I pl total disgrace. The service department is slow and disinterested. I have purchased 3 vehicles here but will never, ever spend another dime here. I plan to offload my current vehicle ASAP and find a reputable dealership going forward. I certainly can not understand how they have a 4.5 rating, if you look at the last few reviews ..all 1 star. Only thing I can figure is that their spin doctor GM gets people to change their reviews by xxxxxxx up after the fact, I did it once and it was a huge mistake. STEAR CLEAR!!! More

Received service on August 25th. I can only assume when they believe the service isn't good, they will not send out a survey. My appointment was at 8am for an oil change. I left aro I can only assume when they believe the service isn't good, they will not send out a survey. My appointment was at 8am for an oil change. I left around 1pm after noticing that my car was out front. I understand that an additional service was done however, no one checked on me nor gave me an estimated time of completion. In summary, just disappointed. More