World Subaru

Three hours to fix a tire and a mysterious new nail When getting my oil changed at a local mechanic he noticed a small nail in my tire and said do not worry it can be fixed, just take it to state tire d When getting my oil changed at a local mechanic he noticed a small nail in my tire and said do not worry it can be fixed, just take it to state tire down the road. When I got to state tire they looked at the tire and said it could be fixed but they could not find the key to the locking lug nuts on the rims and i would have to go to the dealer to have them swap them out for regular lug nuts. Even though I have had problems in the past with this dealer service center I called them and they set up an appointment to fix the tire 7;30 am Monday morning. I dropped the car off and after waiting over two hours I went back up to the counter and asked how much longer it would take and i was told that i would need a new tire. I explained that i had two different mechanics look at the tire and tell me that it could be fixed so if they could just please replace the locking lug nuts with standard lug nuts i will take it back to State Tire they can fix it. After waiting another hour they gave me my car back. It seemed that replacing four lug nut should not take that long but i was glad to finally be leaving. Now for the mystery! When I brought the car back to State Tire, they looked at the tire and told me that there was a new nail in the tire. They further stated that the nail was not there the last time they looked and where surprised that the same tire had a new nail in it by driving it to the dealership. We can only speculate on to how the nail found its way into the same tire on a short drive to the dealer. It will remain a mystery bit either way 3 hours is to long for replacing four lug nuts. More

The dealership had the car I was interested in and the purch Staff was very friendly and knowledgeable on the car. I never felt pressure to buy. I was made to feel very confident on my purchase of a used car. Staff was very friendly and knowledgeable on the car. I never felt pressure to buy. I was made to feel very confident on my purchase of a used car. More

My Honest Feedback:" 5 STARS"!!!!!! Susan A. This is my first Subaru...... and it has been nearly 10 years since I bought a car! I wasn't looking forward to car shopping again......But, a friend This is my first Subaru...... and it has been nearly 10 years since I bought a car! I wasn't looking forward to car shopping again......But, a friend just bought an Outback from World Subaru and told me of the great experience they had there.! I researched the Subaru and found out what a great reputation (and following!) it had! (But...I still wasn't sure.... ) I was lucky enough to have Steve Stigliano approach my husband and I as we looked through the lot. Steve provided me with his card + cell number, but never was pushy;never pressured me: he was very easy to talk to;explained the different models; and let me test drive as many vehicles as I wanted. As we sat by his desk, the deal was made effortlessly! And Steve handled the paperwork quickly yet efficiently! If you are looking for a salesman who has these qualities, well then Steve's your guy! 5 STARS FOR STEVE STIGLIANO!!!!! Next, we went to see the Financial Mgr. Kristen Inaugurato. Well, another pleasant experience! She was not pushy, extremely efficient and friendly. She explained the service contract we bought and answered all our questions quickly! 5 STARS FOR KRISTEN INAUGURATO!!!!! It's not over yet....Then we went to see Customer Care Representative Tara Mullins! Did you ever want someone to talk to you about the car you just bought? .....and explain to you all the features your new car has? Well Tara took me out to my new car and sat inside with me... explaining everything! (Such patience!) (Time was not an issue) She set up my Bluetooth, explained the many features my new car had and had me demonstrate to make sure I "got it"! Now it had been a while since I bought a car, but no one ever gave me that support! In the past, it had been "Here's the keys....Good Luck to You!"(I am dating myself because we don't even use "keys" anymore!) Tara handed me her card and yes...I have called her cell for additional info! Again, she was pleasant, knowledgeable and still encouraged me to call back with any questions! 5 STARS FOR TARA MULLINS!!!!! Lastly, I had stopped by World Subaru for paperwork and needed to ask another question about my new car. Nicole Sciamarelli eagerly went out to my car with me and programmed in the information I wanted. Again, she encouraged me to reach out to them with any questions. 5 STARS FOR NICOLE SCIAMARELLI!!!!! In closing, to sum it up: World Subaru made my buying experience pleasant and I got the car I wanted for price I was willing to spend. But it was the employees like Steve,Kristen, Tara and Nicole who really "sealed the deal"! World Subaru should be proud they have employees that are so caring,professional and dedicated! They are the reason I would come back!........Thank You All! More

Excellent service Everything was handled expertly at World Subaru. Our salesman, Sam Spencer, went above and beyond to find exactly the care we wanted and gave us a co Everything was handled expertly at World Subaru. Our salesman, Sam Spencer, went above and beyond to find exactly the care we wanted and gave us a competitive fair price. Highly recommend Sam and the entire team at Work Subaru. More

Excellent experience I went into World Subaru knowing I wanted a new, all-wheel drive car. Girsh helped me narrow down my choices and let me drive them all. He was never I went into World Subaru knowing I wanted a new, all-wheel drive car. Girsh helped me narrow down my choices and let me drive them all. He was never pushy and listened to what I had to say. Striking a deal took some time, but Girsh was nothing but helpful and willing to make it work for me. Kristen helped me pick the best extra warranties to fit my needs and talked me through every step of the financing process. Nicole did a great job of showing me all the features of my new and help me set the clock as well. I am so happy I chose World Subaru and would refer anyone to them. More

Always friendly helpful and make the experience a pleasure Tim Stewart was my salesman for the last lease that I had and was so helpful and patient and very thoughtful - I was happy to have as equally good an Tim Stewart was my salesman for the last lease that I had and was so helpful and patient and very thoughtful - I was happy to have as equally good an experience with my new lease. He gave me such a warm welcome and made sure that I not only had the features and trim that I wanted but went out of his way to take care of even the most minor of details and requests - he made me feel as though I were dealing with a friend who truly cared, He is so personable and gracious as well as knowledgeable. He is an asset to your organization and I look forward to working with him for my next lease! Mike Warnock is great as well - he was gracious and welcoming - always remembers me - he gets the finance part done with pleasant efficiency and no pressure which is wonderful and I think the key to why your dealership is so successful. Nicole was so great with showing me the features of the car and was very patient and knowledgeable. I am going to have her go over some of the features again when I come in to pick up my plates - she makes it very comfortable to ask for help and is very clear in her explanations - it was a lot to take in and at the end of the day my time was running short so although she was very good with showing me what all the new features were I need a review of some which she very kindly offered to do if I needed, Shout out to Shane who searched for and located the garage door opener that Tim rescued from the old lease car - thanks to you both for the save! All in all - everyone was so pleasant welcoming and helpful - and the car is great! - I loved the last Forrester and already love the new one. I'm grateful for being able to have such a nice car and such a nice experience. My thanks to all. More

Great service department Hello all you Wrx Sti owners I took my 17 wrx in for service I also need to note I’ve modified my car and World Subaru was very helpful courteous and Hello all you Wrx Sti owners I took my 17 wrx in for service I also need to note I’ve modified my car and World Subaru was very helpful courteous and wanting to do everything they could to help fix my issue in the end figured it out and off I went oil changed problem fixed thank you very much yo the whole Service Dept I will be coming back for the life of my Wrx Don Whittaker More

Excellent experience The buying experience was smooth and everything done was as promised. Both George Notte and Nicole Sciamarelli were very professional, knowledgeable The buying experience was smooth and everything done was as promised. Both George Notte and Nicole Sciamarelli were very professional, knowledgeable and helpful. Both deserve 5 stars. Rochelle More

Genuine People Every person I encountered was friendly and genuine. They instantly made me feel at ease. My salesman Sam, was straight forward. Kristen explained all Every person I encountered was friendly and genuine. They instantly made me feel at ease. My salesman Sam, was straight forward. Kristen explained all the warranties and financing options to me and even finagled a delayed payment for me due to a mishap with my bank. Then another woman spent time syncing my phone and showing me all the features of my new car and answering all the questions I could come up with. They really take the extra time to make sure you are happy and offered to help me with anything that I needed or had questions about in the future. You can tell they really care about the customers there, as evidenced by the number of return customers they have. More

Wonderful Experiencing Leasing a Subaru Crosstrek Our experience leasing a Subaru Crosstrek with World Subaru was an efficient, enjoyable experience. Lester Soto provided options and worked with us t Our experience leasing a Subaru Crosstrek with World Subaru was an efficient, enjoyable experience. Lester Soto provided options and worked with us to come up with a manageable deal. Nicole explained the innumerable features of the Crosstrek in a way that was easy to understand. Kristen made all the details around the financing easy to understand as well. More