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World Subaru

Tinton Falls, NJ

4.9
3,662 Reviews

688 Shrewsbury Ave

Tinton Falls, NJ

07701

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Showing 3,662 reviews

November 20, 2023

Out of state buyers beware! During the close of the sale in July, their finance manager Michael told us the fee out of state registration and title is $500. When I questioned it More

by jasonpsu20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Wajda, Michael Warnock
Nov 21, 2023 -

World Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

World Subaru responded

Hi Jason, I answered your initial email within a few minutes. As explained when we spoke, I sent you both the bill from the agency as well as the check we wrote them covering the tax and plates. I do apologize that it encompassed the entire $500 and that there wasn’t a refund due but we would rather be upfront about the cost as opposed to having to ask for additional monies if it wasn’t covered. Thanks, Joe Wajda Executive Manager

November 13, 2023

Sam and Tara. I did it in three word. The equal extraordinary service!! I used to sell Subarus. Sam is more stellar as an agent than any I’ve encountered. I say ag More

by Tradice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Spencer, Tara Mullins
Nov 13, 2023 -

World Subaru responded

Sam and Tara rock! We're thrilled to hear they provided you with extraordinary service. Sam's attentive approach and Tara's expertise in helping you navigate your car's intricacies make for a fabulous experience. If you ever need anything else or have questions, they're here for you. Happy driving!

November 07, 2023

At this moment there is problems with our new 2018 Subaru Outback premium and it’s hard to get ahold of someone. J. Lep, Jr More

by The Undertaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Executive manager Mr Joe Wajda, Jessica Wenninger, Rudolph "Rudy" Degaetano
Nov 07, 2023 -

The Undertaker responded

This is one of my worse days, the only time I feel that things are going correctly is when I leave Executive General Manager Joe Wajda, a text to tell him what has happened, and Joe always corrects the problems. I spoke with this lady who answered the phone yesterday, I was looking for Rudy D, in service, she was extremely rude, and had an attitude and a half, my wife asked me to call back, and a very nice lady answer and told me Rudy is working in dispatch, so I left a message, for him to call me back. Today I received a call from a person in service his last name is chan, he was terribly rude and not knowing, of my problem, I told him there are about 5 problems and after I told him the first one which could possibly take a persons life, he kept asking how can I help you, when I said I told you the whole story, this person made my wife and I sick. I told this person I will call Joe Wajda. I called Subaru of America, and asked to speak with a supervisor after I explained 2 of the problems, he must of said at least 5 times how can I help you, and the seriousness of one of the issues, he was an African American man, and once he put his supervisor on the man hung up on me as soon as he picked up the phone. OMG why do I have to jump through hoops just to get a seriously important job done, on a car that I purchased from World Subaru in Shrewsburry NJ, so many people had problems with some of the same things that I had, the other problem besides the window cracking and traveling across a part of the windshield is there was a problem with the batteries in the cars that they were draining down to nothing because the cca’s cold cranking amps were to low and Subaru needed to replace the battery with a stronger battery, they never did, I had to buy one, the cells were dead. And when I took the 2018 Subaru in on Aug. 4th 2023 because the key was getting stuck in the ignition, after buying 4 new tires, had 4 new brake jobs with new rotors on the back, 4 wheel alignment, oil and filter change and more, and the service man brought the car out, Rudy D went to check on the car and yelled I can’t start the car or get the key out, this is after my wife and I were told the car is all done and a bill of 1,976.92, Rudy called this service man, who was very big, and was the one who worked on the car, he didn’t answer any questions and was tightening something with his fingers instead of an electric tool or something with allot more power. Asked the very big man what are you tightening no answer just walked away. Their are hundreds and hundreds of people that have had these same problems, the information is there, most of if not all were taken up before a judge, and their was rulings, against Subaru of America, so many but even though they mock and lie to me I still believe the truth will come to be in the name of our LORD JESUS CHRIST AMEN. Sincerely, James A Lep Jr Vin-4S4BSAHC2J3354170

Nov 08, 2023 -

World Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

World Subaru responded

Mr. Lep, We always try to assist you the best we can with your Outback. Thanks, Joe Wajda Executive Manager

November 03, 2023

Wonderful service and fair pricing. Tara Mullins the Delivery Coordinator was great - her knowledge and patience during the review process was impressive. I great experience! More

by Thom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Stewart, Tara Mullins
Nov 07, 2023 -

World Subaru responded

Thank you for your kind words for our staff, we appreciate it!

October 30, 2023

Glen Miller in Sales and Tara Mullins in Delivery make this dealer special. So much care and value for the person and the relationship and not just the transaction. Glen gets you the best deal and Tara More

by SKL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tara Mullins, Glen "JR" Miller
Oct 30, 2023 -

World Subaru responded

Thank you for your kind words for our staff, we appreciate it!

October 29, 2023

The was a 10 out of 10 experience! Everyone was so friendly, honest, helpful, and knowledgable. The purchase and trade-in went so quick and smooth. More

by Lys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wajda, Alli Mendez, Tara Mullins, Kristen Inaugurato
Oct 30, 2023 -

World Subaru responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 25, 2023

They were honest, helpful and their quotes were accurate. There was no pressure to purchase and they were patient and easy to deal with. More

by reitemeyer192
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tara Mullins, Travis Foster
Oct 26, 2023 -

World Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 23, 2023

They were quick, efficient, and effective. Both cars are being serviced by World Subaru with confidence. More

by Kaferrari54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lawrence
Oct 23, 2023 -

World Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Oct 24, 2023 -

World Subaru responded

It's fantastic to hear that World Subaru has provided quick, efficient, and effective service for both of your cars. Confidence in your service provider is crucial. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

I had the pleasure of purchasing a 2024 Outback XT from George Notte at World Subaru on 10/17/23. George was a true professional. George proved to have excellent product knowledge, applied no pressure to b More

by Ronnie K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Warnock, Tara Mullins, George Notte
Oct 23, 2023 -

World Subaru responded

Thank you, Ronnie, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 19, 2023

Knowledgeable, efficient, well trained staff. GLEN "JR" , our sales agent had our car gased and ready for our test drive. He took care of all the details, (registration, insurance, car prep, apps More

by pdbryer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike "D" (mgr.), Glen "JR" Miller, Tara Mullins, Kristen Inaugurato
Oct 20, 2023 -

World Subaru responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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