World Volkswagen

Bad experience trying to get a simple fix to my car computer I have a 2013 Volkswagen Passat TDI. I had aftermarket HID headlights installed. To make a long story short, I had problems with the lights causing da I have a 2013 Volkswagen Passat TDI. I had aftermarket HID headlights installed. To make a long story short, I had problems with the lights causing dash headlight-out error messages. My local mechanic said I needed to have the Volkswagen service center change two settings in the BCM (body control module). He did not have the computer equipment to do it. It was a simple fix. So I went to World Volkswagen in Neptune NJ, and HAD THE WORST SERVICE EVER. I rate them an F--. First the guy told me to come back the next day. I said how about earlier in the morning and he said it would be better to come later, like around 11am. So I ended up coming in at 2pm. When I came back the next day, he said he couldn't look at the car because it was "too late" and it would be another week. So I left and drove to Freehold NJ Volkswagen and they took care of my issue immediately. It only took them 30 minutes. I just want to say one more time that World Volkswagen in Neptune NJ is the worst Volkswagen service center that I have ever been to. They basically refused to do a simple 30 minute fix to my car's computer system. I will NEVER go back there. I emailed Volkswagen USA directly about this. More

Very Good I was looking for a preowned car and I have little time. Been to some dealers where I was not satisfied either with the response or the inventory. But I was looking for a preowned car and I have little time. Been to some dealers where I was not satisfied either with the response or the inventory. But the experience at world of vw is different. The deal was closed without much delay, the sales rep is very clear what he can and what he cannot. No false promises. The deal was done and drove away with car. I am very impressed and I am recommend this dealer More

Roy Draper ++ Roy helped me purchase a 2012 Jetta and was kind, professional, and completely accomodating. I definitely would recommend Roy to anyone who is searchi Roy helped me purchase a 2012 Jetta and was kind, professional, and completely accomodating. I definitely would recommend Roy to anyone who is searching for a VW! More

Repeat Customer So happy with my first purchase from World I've now gone back twice more. Jonathan always hooks me up with a sweet car and a great deal. Joe has an im So happy with my first purchase from World I've now gone back twice more. Jonathan always hooks me up with a sweet car and a great deal. Joe has an impressive knowledge of the high performance models. I missed Earl this time but I'll be back in 3 years. More

Great I am so happy with my car i love it . I had the pleasure of working with Robert to get me into the exact car I wanted.I would highly recommend World V I am so happy with my car i love it . I had the pleasure of working with Robert to get me into the exact car I wanted.I would highly recommend World VW to anyone looking for an honest dealership. Robert you were great. Thank you so much ! More

Excellent - Very Helpful I had been getting frustrated with other dealerships when I went into World Volkswagen. Everyone was super nice, super friendly and they weren't shovi I had been getting frustrated with other dealerships when I went into World Volkswagen. Everyone was super nice, super friendly and they weren't shoving anything I didn't want down my throat (like some other dealers do). Great selection and good prices. Plus, the used Jetta that I bought is amazing and was super clean. Would definitely recommend!! More

no question best VW experience If you are looking for a VW car this is the place to go. Definitely ask for Joe Scarpino. The experience was the best experience I have had in purch If you are looking for a VW car this is the place to go. Definitely ask for Joe Scarpino. The experience was the best experience I have had in purchasing a car. More

World VW... One word... AWESOME! If I could give better than 5 stars, I would. Without a doubt in my mind. I gave World VW 5 stars because of the diverse selections of cars that they If I could give better than 5 stars, I would. Without a doubt in my mind. I gave World VW 5 stars because of the diverse selections of cars that they had to offer as well as their staff delivering continued excellent customer service through and through. I was looking for a newer car than the one that I previously owned, and with diligence and patience, I discovered World VWs website and checked out what they had in stock. I have had two other VWs and had finally found "THE CAR" for me. Thanks to Dean and Mark, I was able to continue my love for VW and now have my third one. After a little research, I discovered that their "no haggle" price point for the car was spot on and found the 1.5 hour ride up from South Jersey was well worth it. I would purchase again from World VW in a heartbeat. Deans knowledge and customer service was impeccable. He's a great guy that will help you with nothing but your best interests in mind. I can also say the same for Mark Mendez who helped me with his knowledge and customer service to lock my deal in to get my car as well. I am so glad World VW has such a great staff. Kudos to the staff as well in their service department who have taken care of me so wonderfully!!! Hands down, I will recommend World VW over and over again. On one more note, great customer service shout out to Chelsea who helped me on a matter as well. Thanks so much!!! More

Happy new owner of a CPO I drove 2 hours to get there and it was worth my time. Steve and team were helpful, informative, friendly and never pushy. I called a few times to ask I drove 2 hours to get there and it was worth my time. Steve and team were helpful, informative, friendly and never pushy. I called a few times to ask questions before making the trip and was never made to feel like I was a bother. I would make the trip again! Thanks guys! More

excellent customer service Steve was a great guy. Handled us very well and had me in the perfect car at a great price. Happy to be driving a volkswagen Steve was a great guy. Handled us very well and had me in the perfect car at a great price. Happy to be driving a volkswagen More