World Volkswagen

World Volkswagen responded

Hello I Bought It, Thank you so much for your review. It makes me so happy to hear that you had a stress-free, positive experience at World. Roy Draper is a great salesman because he is super knowledgeable and he aims to see his customers leave 100% satisfied. Roy does a really great job representing World VW. I apologize for how busy it was when you came in Saturday, but I am glad that after all was said and done, you were able to find the perfect car to meet your needs. Congratulations on your new car, and thanks again! Best, Justin Simcox, GM

World Volkswagen responded

Hello CSM, Thanks so much for the review and a huge congratulations on your new car! We really appreciate that you took the time to share your experience with others and I am so happy that you had a positive car buying experience with Roy and Mark. At World, we believe that the customers always comes first, and we do whatever we can to ensure their satisfaction. There are no tricks up our sleeves. Roy and Mark are valued members of the World team, and they do a great job representing everything that our dealership stands for. Thanks again, and enjoy your new car! Best, Justin Simcox, GM

World Volkswagen responded

Patrick and Desiree, Due to circumstances outside of our dealership's control (i.e. insurance) this deal unfortunately did not come together. I can understand your frustration with some of the miscommunications that occurred internally and I apologize for that, as stated many times before. At the end of the day it turned out that the vehicle did not make financial sense for your family once all the variables had laid in place. After three weeks we took the vehicle back at no financial cost to you. Back to a clean slate. I understand your disappointment that the car did not work out; you were by far one of the most excited customers we have ever had to leave with a car. I wish you all the best and I hope Pat has found a vehicle that is a better fit and makes him smile as big as this one did. Best, Jason Forster

World Volkswagen responded

Hi Tracy, It concerns me greatly that you had such a terrible experience at our dealership. Hopefully I am able to clear some things up for you, whether you decide to go in a different direction or come back. Monday, we were very busy due to the holiday, I apologize for not coming over and informing you myself that the vehicle had sold, that was my fault. As far as the car being sold, at the time you were here we had 3 separate people in the showroom on the same vehicle you were interested in, the 2013 Tempest Blue Jetta. One of which was a couple who was already here on the Saturday before, they came back and quickly decided to move forward with their purchase once they saw the attention the vehicle was getting. It is also very important to note that the vehicle was not sold by your Volkswagen consultant Dean to a different customer, that indeed would be very unprofessional. He did ask a couple if they needed help while he was waiting for the final answer, however they did not purchase the Jetta your were interested in nor were they even here to see that car. The car you were interested in was sold by a different Volkswagen consultant to people that were interested in the vehicle and in the showroom before you had looked at the car. Hopefully, you're able to understand the situation a little better as you did not allow much time to explain when you left. Once again, I am sorry you feel as though you were treated poorly and unfair. Now, that I had a moment to explain what occurred with the vehicle you were interested in I trust you are able to understand that the only reason you might have felt the way you did was due to a busy showroom and a lack of time I had to spend with each customer as the manager at the time. For that I apologize. I wish you the best of luck with your car search and if you need anything in the future let me know. Best, Jason Forster

World Volkswagen responded

Hi Dr. Ramil Villamor, Thank you so much for your review. It really brought a smile to my face to hear what a great experience you had at our dealership, and how helpful Leonard was to you. Leonard is an important member of the World team, and he really cares about his customers. Volkswagens are his life, and he knows them in and out; Leonard does an amazing job representing World VW. I am so pleased that you are saving so much gas. You really made a great choice with diesel. Thank you again, and if you need anything in the future, please feel free to give us a call, or stop in any time. Best, Justin Simcox, GM

World Volkswagen responded

Hi Jenni, Your review made me so happy! It is so assuring to hear that our staff offered you a relaxed, pleasant, and quick car buying experience! Our #1 goal is to make car shopping enjoyable! I am so proud to have such a great, cohesive team, and thank you so much for your kind words. It was so nice to meet you, and I am happy that Leonard. Jason, Mark, and I were able to help you find the perfect car. It's also great to hear that you received your plates so quickly! Thanks again, and enjoy your new car! Warm Regards, Justin Simcox, GM

World Volkswagen responded

Hello Codyvaune, Thank you so much for the review and congratulations on your new Wrangler! You are going to have so much fun in your SUV throughout the seasons! I'm pleased to hear that Steve helped to give you a stress-free car buying experience. He is a vital part of the World team, and we are so lucky to have him. I ecstatic that you had a great car buying experience with us. Please do not hesitate to call us or stop in if you need anything else in the future. Enjoy your Wrangler! Best, Justin Simcox, GM

World Volkswagen responded

Hello Jcintron21, Thank you for the review and congratulations on your new Passat! I am so happy that you had such an enjoyable, stress-free experience with Steve Alfano Jr. He always does such a great job representing World VW and he is an important member of our team. Steve aims to please his customers and he will always go the extra mile to ensure their satisfaction. Thanks again, and enjoy your new ride! Best, Justin Simcox, GM

World Volkswagen responded

Hi luckykp, Thank you for the review. Congrats on your new ride! It makes me so happy to know that you had such a great experience with us. We want our customers to actually look forward to car shopping, so I'm pleased that Joe S. was able to give you a positive experience. He really cares about his customers and is always willing to go the extra mile. He is an important member of the World team and we are lucky to have him. Enjoy your new car, and if you need anything in the future, please feel free to stop in or give us a call. All the best, Justin Simcox, GM

World Volkswagen responded

Hello wsantiago, Thank you so much for the review! Congratulations on your new car! I am so happy that Steve was able to help you get the perfect car to fit your lifestyle, and also happy that this was a stress-free, positive car purchasing experience. I know that it can be hard to trading cars in, but I know that you will love your new car! Thanks for choosing World and if you need anything in the future, please stop in or give us a call! Best, Justin Simcox, GM