World Volkswagen

Dishonest Diagnostic I went to this dealership to have the fuel system tested as I was getting inaccurate readings from the fuel guage on 09 Touareg slightly over 100,150 I went to this dealership to have the fuel system tested as I was getting inaccurate readings from the fuel guage on 09 Touareg slightly over 100,150 miles that I was considering buying. Dylan said there would be a $65 diagnostic fee and if over a hour it would cost $130 additional. Dylan has the vehicle checked out and calls me about 45mins later and tells me and I quote "the fuel senders are working but they are working intermittently and that is causing the fuel guage to go all over the place". Dylan says both fuel senders need to be replaced at a cost of $542.30 before tax but they won't have the part in stock for a few days. I paid the diagnostic fee and took the estimate to the 3rd party dealership that I was buying the vehicle from and they contacted Dylan to confirm the diagnostic as they had run their own check of the fuel senders and said there was no issue. The 3rd party dealership informed me Dylan said the fuel senders were never tested based on the miles on the vehicle and he only recommended they should be changed. I was shocked and called and spoke to Dylan and he denied he ever told me that there was any issue with the fuel senders working intermittently and causing the fuel guage to go all over the place. Instead he stated there was no issue when they were tested other than them being a little worn based on the age and thats why it is recommended they should be replaced. My calls are recorded and for Dylan to lie about what he said to me both over the phone and in person reflects poorly on him and makes me not able to trust any diagnostic from this dealeralship. More

Car for Son My son needed a new car. The dealership did not have exactly what we were looking for on the lot. Close but not exactly. So they diligently worked on My son needed a new car. The dealership did not have exactly what we were looking for on the lot. Close but not exactly. So they diligently worked on locating and getting in the car we were looking for. Probably easier to do for a new car but we were buying a used certified car and they were able to accommodate us. They let us know right away once they had it. We came down, took it for a spin and were out the door with the vehicle in short order. It was detailed and ready by the front door by the time we finished signing the paperwork. World VW of Neptune gets what car buying should be like! More

Mr. Dylan Amos, car consultant Mr. Dylan Amos is most wonderful and one if the best car sales person. Without his help I would not have gotten our car. He never gave up on the searc Mr. Dylan Amos is most wonderful and one if the best car sales person. Without his help I would not have gotten our car. He never gave up on the search of our liking. He bent backward to make a deal. His whole team was terrific to work with. We will recommend him to all our family and friends looking for a car. Thank you very much for your great help. More

Really Good People This is one dealership you can go to and know your not going to get the "used car dealer experience " they will help you get to your goal with out al This is one dealership you can go to and know your not going to get the "used car dealer experience " they will help you get to your goal with out all the B.S and will do everything they can to make it happen. I have now bought 5 cars new and used from them (and I'm not the easiest sale) I don't look for a good deal I want a great deal and they have been able to meet or exceed my expectations every time. More

Fantastic first time buying experience! This was my first time buying a car, and it went so well! Jay is absolutely fantastic, super friendly and is so willing to work hard to get you in a c This was my first time buying a car, and it went so well! Jay is absolutely fantastic, super friendly and is so willing to work hard to get you in a car that's right for you. I seriously couldn't be happier with my experience, and I strongly recommend having Jay help you out! More

a good car buying experience I was looking for a specific type of vehicle and I saw what largely fit the bill on the lot. As I was looking over the vehicle Roy Draper came out and I was looking for a specific type of vehicle and I saw what largely fit the bill on the lot. As I was looking over the vehicle Roy Draper came out and was very helpful in getting me all the info on this vehicle. I needed some time to think about and Roy was very good in not pushing the truck on me. After a few days I went back in and we sat down and went back and forth with the numbers until we came to a deal. It was a pleasure working with Roy and he made me felt comfortable the whole time and got I feel got a fare deal. More

Thanks Jay! It was a pleasure working with Jay and Jonathan. It was a great sales experience, and I appreciate their help. They both took the time to help me loca It was a pleasure working with Jay and Jonathan. It was a great sales experience, and I appreciate their help. They both took the time to help me locate and leave with the car I wanted. Thank you ! More

New Passat Just bought myself a new Passat for Christmas, from Joshua A. Wilson. I couldn't have bought from a more affable, and professional sales man. He made Just bought myself a new Passat for Christmas, from Joshua A. Wilson. I couldn't have bought from a more affable, and professional sales man. He made my buying process as easy as humanly possible. You tell him what you want and what you're willing to pay and he makes it happen, minimum amount of haggling. The facilities were clean with the most friendly workers. Thank you Joshua Wilson, and World VW of Neptune More

Great sales experience Came in as a referral from my step mom... Dean was able to help me out the whole way through would highly recommend to all my friends love my GTI!!! Came in as a referral from my step mom... Dean was able to help me out the whole way through would highly recommend to all my friends love my GTI!!! More

Great Experience I love this dealership! I have been part of this family for years and it just keeps getting better! I think everyone is great, but Roy is who we go to I love this dealership! I have been part of this family for years and it just keeps getting better! I think everyone is great, but Roy is who we go to. He finds us what we want, he’s fast and efficient! More