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Wray Ford, Inc.

Bossier City, LA

Overview
Reviews
Vehicles
4.4
311 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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2851 Benton Rd

Bossier City, LA

71111

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Showing 311 reviews

October 26, 2026

I had a routine oil change and inspection. They replaced cabin filter and engine filter. More

by DEBBIE.COOPER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen
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Oct 26, 2026 -

Wray Ford, Inc. responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 24, 2026

Transmission was by rebuilt by Wray Ford in November 2025 ($6200). I was led to believe it was a total rebuild at that price, obviously not. After another $1600, I’m wondering where is the warranty. This pro More

by bowhuntr79
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 26, 2026 -

Wray Ford, Inc. responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 22, 2026

Good straightforward service. Polite people. Prefer cleaner waiting room and chat w/ service rep after. More

by manuel.ruiz.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, cashier
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Oct 22, 2026 -

Wray Ford, Inc. responded

Knowing the service on your Ford Maverick felt straightforward and that our team was polite is rewarding. Your feedback about waiting room cleanliness and chatting with a service advisor afterward helps us maintain a welcoming experience for every visit.

October 21, 2026

Javin was very professional and did exactly what he said he would do. Service technician was very knowledgeable and made sure I saw what he was doing. More

by brownhumphrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javin
Print
Oct 21, 2026 -

Wray Ford, Inc. responded

Our service team was happy to deliver on every promise during your Ford F-150 service. Hearing that you appreciated your technician’s expertise and transparency in walking you through the work means a lot to us.

October 21, 2026

My second time coming here I have nothing but good things to say. Treat with respect and kindness, I had a recall they handled it in a timely manner More

by loydr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but great guy
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Oct 21, 2026 -

Wray Ford, Inc. responded

Knowing you felt respected and cared for during your second visit means a lot to our service team. We’re glad we could resolve your Ford F-150 recall promptly and make your visit a positive one.

October 20, 2026

Had a service appointment at 9 am. Arrived 10 minutes early. Sat for 3 full hours and they never took my truck back. When I asked about it the advisor laughed and said, “guess that’s o More

by tlwinget09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Oct 22, 2026 -

Wray Ford, Inc. responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 19, 2026

The service was outstanding in and out in less than one hour. The service technician kept me posted during the service process. More

by cldmy3sons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greeter forgot his name.
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Oct 19, 2026 -

Wray Ford, Inc. responded

We’re glad you were back on the road so quickly after your Ford F-150 service. Knowing you appreciated our updates during your visit means a lot to us.

October 18, 2026

Customer service was great. I was in and out quickly. Karl was very friendly and I would recommend Wray Ford. More

by SHADOWBLAZER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bush
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Oct 18, 2026 -

Wray Ford, Inc. responded

Hearing that our team delivered friendly, efficient service and got you in and out quickly means a lot to our service department. We’re glad the service on your Ford Edge went smoothly and appreciate your recommendation.

October 16, 2026

Matt had me fixed up in 1 day after I had been having the same issue for over 6 months with my hometown dealer. More

by csclark1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Print
Oct 16, 2026 -

Wray Ford, Inc. responded

Efficient problem-solving guides our service department. Knowing we could resolve that persistent issue on your Ford F-250 in just one day means a great deal to us.

October 16, 2026

THE SERVICE AND WORK PERFORMED WAS GREAT. THE ONLY ISSUE WAS THE LONG WAIT TIME FOR PARTS. More

by HINTON715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KARL BUSH
Print
Oct 16, 2026 -

Wray Ford, Inc. responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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