Wray Ford, Inc.

I was grwated promptly and treated with respect. For any future service needs, I will be using them For any future service needs, I will be using them More

Very customer friendly and knows their products- offers assistance to get a deal done - great follow up after the sale assistance to get a deal done - great follow up after the sale More

Why is Wray Ford awesome? The people. Murray, Karen, and the service department are polite, professional, and caring. I will continue to buy all my Fords from them. You should The people. Murray, Karen, and the service department are polite, professional, and caring. I will continue to buy all my Fords from them. You should too! More

We have been Wray Ford customers for years and currently have two vehicles we bought there in our garage now. The service department has given the dealership two strikes, both from the advisors, not the gre have two vehicles we bought there in our garage now. The service department has given the dealership two strikes, both from the advisors, not the great, professional folks doing the wrench turning, they're wonderful. Very poor communication. I turned in our truck for repair, I was told there would be a wait, due to amount of back log, which could be two weeks. Called to get an update after two weeks, was told I would get a call back from the guy in charge of transmission scheduling, never got a call. called again a couple of days later, told the same thing, never got a call. Drove their and asked for our truck, was told to wait just a minute, and they guy got the key, pulled the truck up, and said "there ya go". We would have asked what was going on, but at this point it was obvious that no one in the service department front office cared if we were taken care of or not. We left and had the truck repaired somewhere else. The strike before that happened when the service advisor informed us that the tires could not be rotated due to the lug nuts were damaged from being removed so many times. The only time that they were removed was at Wray Ford for service. They know the lug nuts have this issue with the aluminum covers. She asked me if I wanted to replace the lug nuts to complete the service, and the cost would be $110. There is no way that that is the cost to Wray, so they were trying to profit with a mark up on faulty parts that they tore up...nice. We are about to buy a 2026 Ford, will we buy it from Wray? They have always done well with pricing, so we'll see. The only reason we will go in to purchase our next vehicle is Eddy Harris, we have always had a great experience with him and appreciate his professionalism and helpfulness on finding what we want without pressure. I don't normally leave negative ratings, but this is a response to the forth email asking for a review, and it would have been one star, but the folks in back doing the work have always done a great job. More

As usual, I was in and out quickly. Karl takes great care of his customers!! Karl takes great care of his customers!! More

The service was fast. The waiting area was very clean and had plenty of seating. Easy online appointment option. The waiting area was very clean and had plenty of seating. Easy online appointment option. More

I have had my car here for two months, and no estimated date given. I always have to reach out myself instead of them updating me, which is very frustrating and disappointing. date given. I always have to reach out myself instead of them updating me, which is very frustrating and disappointing. More

Service didn’t take long and they completed what needed to be done. I didn’t have wait much to be done. I didn’t have wait much More