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Wray Ford, Inc.

Bossier City, LA

Overview
Reviews
Vehicles
4.4
168 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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2851 Benton Rd

Bossier City, LA

71111

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Showing 168 reviews

February 07, 2026

Service was as expected. Staff very professional and courteous. Communication about the service and time to complete was very good. More

by rymd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 07, 2026 -

Wray Ford, Inc. responded

Thank you for sharing your experience. It’s great to hear our team’s professionalism, courtesy, and clear communication met your expectations on your Ford F-150 service. We look forward to helping you again.

February 06, 2026

I had a completely horrible experience. I went for an oil change/tire rotation on 2/2/25 @ 10:00am. Total wait time was two hours. Once I received my vehicle I drove home only to realize th More

by CHRISRSLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Cassell
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Feb 09, 2026 -

Wray Ford, Inc. responded

Providing a positive experience is our top priority, Chris, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Feb 12, 2026 -

Wray Ford, Inc. responded

Providing a positive experience is our top priority, Chris, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 05, 2026

Thought it would take about an hour or two to change the battery but it only took about 20 minutes. Great 👍 job More

by TURNER8954
Recommend Dealer
Yes
Employees Worked With
Don't know
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Feb 06, 2026 -

Wray Ford, Inc. responded

We’re glad we could replace your Ford Edge battery in under half an hour when you expected a longer process. Our team works to keep maintenance efficient so you can get back on the road quickly. Thank you for sharing your positive feedback.

February 05, 2026

I appreciate how quick the oil changes usually are. Even more involved service or recalls are normally done in a timely manner. More

by EWING7467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Feb 05, 2026 -

Wray Ford, Inc. responded

We’re pleased our service team could quickly handle your oil change and complete recall work on your Ford. Thank you for highlighting our timeliness and we look forward to assisting you with your vehicle again.

January 31, 2026

Service is great. Good communication on issues. Will return voice messages unlike other dealership I’m dealing with on wife’s car. More

by kraig225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name as I dealt with over phone and they came picked up and dropped off my truck.
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Jan 31, 2026 -

Wray Ford, Inc. responded

Thanks for sharing your thoughts about your experience with Wray Ford, Inc.. We appreciate your business and hope to see you again soon!

January 31, 2026

This dealership is courteous and takes excellent care of any issue we have with our Ford F150. We appreciate them. More

by JNST47
Workmanship
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 31, 2026 -

Wray Ford, Inc. responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 30, 2026

Mechanics did a great job repairing ny 2012 Ford F150 Lariat. It had fluid leaks and needed a tune up, because the previous "Shade Tree Mechanic" I took it to really messed it up. Runs great now. More

by 45hame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim & Austin
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Jan 30, 2026 -

Wray Ford, Inc. responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 30, 2026

Excellent service. The pick up and delivery feature is extremely convenient. Communication via text is excellent as well More

by JEFFREYGOSSLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl
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Jan 30, 2026 -

Wray Ford, Inc. responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 26, 2026

They did a great job, Karl is very good to work with and very helpful More

by RALPH30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bush
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Jan 26, 2026 -

Wray Ford, Inc. responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Wray Ford, Inc..

January 26, 2026

My issues was resolved, but it was handled very poorly. Decisions were made for me with my vehicle without any discussion with me. The SALES manager helped me out greatly and gave me a used vehicle to driv More

by tristan_custis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Jan 29, 2026 -

Wray Ford, Inc. responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jan 29, 2026 -

Wray Ford, Inc. responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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