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Wray Ford, Inc.

Bossier City, LA

Overview
Reviews
Vehicles
4.3
134 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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2851 Benton Rd

Bossier City, LA

71111

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Showing 134 reviews

November 20, 2025

The service department at Wray ford and the maintenance package are a joke. Those two things are what will keep me from buying another Ford. Disgusted More

by ENWORTHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Nov 20, 2025 -

Wray Ford, Inc. responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 19, 2025

The service I received was poor, I went for a oil change & fuel filter replacement & tire rotation on my f250 & I was told there was no one there to replace the fuel filter & the guys that do the tire rotat More

by ecs324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service manager I don’t remember his name nor do I remember the two men that wouldn’t do the tire rotation.
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Nov 20, 2025 -

Wray Ford, Inc. responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from us. We want to make make it right for you.

November 18, 2025

Stole from my truck while in the oil change bay and left food crumbs on my seat while eating my food. More

by TSTOVALL643
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 18, 2025 -

Wray Ford, Inc. responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 17, 2025

Great Staff! !! Very attentive to hearing my issues with my car. Very nice in person. More

by TrentonIvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl and Daniel also service desk on checking out.
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Nov 17, 2025 -

Wray Ford, Inc. responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2025

All went well and my oil change and rotation were completed quickly and efficiently. I will be back. More

by DWALDRUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out
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Nov 08, 2025 -

Wray Ford, Inc. responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2025

Every thing was great as usual Carl did a great job as he always does More

by Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Nov 06, 2025 -

Wray Ford, Inc. responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 04, 2025

We nice people. Have been using them for several years. Always satisfied Explains what I need and delivers More

by Carlahuie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 04, 2025 -

Wray Ford, Inc. responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Wray Ford, Inc., we look forward to having you as a valued customer for many years to come!

November 04, 2025

great friendly customer service and fast! Price was reasonable and a shuttle was offered for work ! More

by dreka21
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
ms johnson
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Nov 04, 2025 -

Wray Ford, Inc. responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Wray Ford, Inc..

October 30, 2025

It took way too long to fix my truck. Good people and very responsive but 6 weeks is too long to be without my truck. More

by tpull45
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny & Austin
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Oct 30, 2025 -

Wray Ford, Inc. responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 30, 2025

Kim was great with assisting me with recall. Very professional and knowledgeable with the process. Offered services More

by IMMARTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Oct 30, 2025 -

Wray Ford, Inc. responded

Thank you for choosing Wray Ford, Inc.. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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