Wray Ford, Inc.

We purchased a pre-owned car from Wray Ford with "the best of the best" of extended warranties. Four months later, we had to take it in for repair of a failed sensor. Initially, we were told that "the best of the best" of extended warranties. Four months later, we had to take it in for repair of a failed sensor. Initially, we were told that our warranty would cover it. Two days later, however, they backtracked and quoted us nearly $500 for parts/labor, insisting that our warranty (that "would cover ANYTHING!") just wouldn't cover this. Our car - a Nissan - was taken to a nearby Nissan dealership for the repairs. We were assured by Wray Ford (after they'd supposedly talked with Nissan) that the work would take no more than a day or two. My husband and I made countless phone calls throughout the next six days, requesting the status of the repairs. Wray seemed unconcerned and completely in-the-dark, though they insisted that they were in constant contact with the other dealer. Obviously annoyed by our questioning, Wray asked that we no longer deal with them and, instead, deal directly with the other dealership. Exasperated, I called the other dealer with Wray's request, and they seemed bewildered. It seems this is not at all common procedure. After one day of direct communication with the other dealer, our car was ready for pickup. Our experience with Wray Ford was unpleasant, at best. We won't be back. I regret that we purchased from them, and I've made it my mission to inform others of their ways. More

My vehicle broke down while passing through Shreveport. I called and once the service advisor realized I was out of town and didn't purchase my vehicle from Wray Ford he said it would be at least 3-4 days I called and once the service advisor realized I was out of town and didn't purchase my vehicle from Wray Ford he said it would be at least 3-4 days before he could even look at my truck. Needless to say, I went elsewhere. More

Came in to purchase a new Escape but did not have the model I wanted. Instead of searching other dealers inventory they basically told us they didn't have it and couldn't get it. We left and went to Ro model I wanted. Instead of searching other dealers inventory they basically told us they didn't have it and couldn't get it. We left and went to Roundtree Ford And they were able to find one within 100 miles and we could pick it up the next day. We were serious buyers so bad customer service lost them a deal. More

I have been buying cars from Wray Ford for 12 years. They are very friendly and I have always received good service there. I have known my salesman Amos Meshell for 34 years. I just bought a 2011 Mustang i are very friendly and I have always received good service there. I have known my salesman Amos Meshell for 34 years. I just bought a 2011 Mustang in Feb 2011 and it is one of the best cars I have ever owned- love the new 5.0 engine. More

the reason i have given this dealership such a low rating is because i have owned the vehicle less than two months and the service department has had it for almost a month. everything that they say is wrong is because i have owned the vehicle less than two months and the service department has had it for almost a month. everything that they say is wrong with the car, i tell them that it was like that when i bought it, yet my warranty does not cover the deficiencies. the manager told me that they would consider buying back the vehicle but would not give me what i owe on it so i would be responsible for the balance. i encourage anyone looking for a new or used car to shop somewhere else if they do not want to be taken avantage of. they even refused to provide a carfax on the vehicle because they knew that they were lying about it. More