Wyatt Johnson GMC
Clarksville, TN
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Excellent service at Wyatt Johnson Dealership, service advisor. Kimberly.Sigler was awesome, very knowledgeable, very professional and follow up inspection walk me to my vehicle to ensure Service was com advisor. Kimberly.Sigler was awesome, very knowledgeable, very professional and follow up inspection walk me to my vehicle to ensure Service was completed properly More
I was not greeted or offered assistance when dropping my vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to r vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to request assistance with my service appointment. More
23Dec25: DO NOT BUY ANYTHING FROM THIS DEALER. Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destro Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destroying the rear pads. They claimed that is normal wear for brake pads. I had to explain to the "experts" how a braking system works and 60k on rear pads is not within MFG specs. Claimed denied, I'm out of pocket $800+. (Did not service with them) 2 years ago: Fluid draining from rear, Brake fluid light is on. Take to dealer, they claim it's condensation from the A/C compressor. Once again, I explain to the "experts" condensation is not in the rear of vehicle and it is brake fluid. I even told the 3 "techs" standing around to taste and smell it, they refused and stood on "it's condensation". Once again, a faulty rear caliper and failed rear brake line. Claim denied, out of pocket $1400~ (Serviced elsewhere) 23Dec25: Wife has check engine light, asked service to check under the lifetime warranty. They want to charge $194 to check it, and then maybe they'll "see" if it's covered. Based on the previous issues, we all see where this is heading. $194 is more important to them than customer service. After all the years having my vehicles serviced and vehicles I've purchased, I'm done. They want loyalty yet will not stand by their promises. No one has ever reached out to offer some type of compromise. The warranty is a useless bait tactic. Avoid any Wyatt Johnson dealer. Once again, $194 is more important to them than their customers. More
I took my Arcadia in because of a "Service Charging System" light; but because I didn't pay for a diagnostic to be ran, they only switched out my battery. I picked up the vehicle, and on the way home f System" light; but because I didn't pay for a diagnostic to be ran, they only switched out my battery. I picked up the vehicle, and on the way home from dinner, it shut down again. I had to jump start it to get it off a busy road, then had to get a wrecker to tow it back in to the dealership. This time they ran the diagnostic (which I have to pay half of that cost) to find out the alternator was bad. This would have been caught if the diagnostic was ran after replacing the battery. The diagnostic is a tool which verifies the work being done was correct and that the vehicle is in good working condition, not something else to charge to the customer. More
You would be hard pressed to find a better dealership for customer service and sales. I have tried Ford and other dealerships, and they cannot compare. customer service and sales. I have tried Ford and other dealerships, and they cannot compare. More
I worked with Daniel and Harvey on getting my new car. I started with Daniel who was very helpful in showing me exactly what I wanted to see and didn’t try to push any particular vehicles on me. He wasn’t I started with Daniel who was very helpful in showing me exactly what I wanted to see and didn’t try to push any particular vehicles on me. He wasn’t pushy and overbearing. When I came back he was busy but still made sure that someone would be able to help me. That’s when Harvey came in. He was extremely helpful in making the car buying process seamless. I came to look at a car not thinking I would buy it so I brought my kids and while they were getting a bit antsy, Harvey was nice and understanding. I would come work with these guys again. More

