Wyatt Johnson GMC
Clarksville, TN
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Doug in Service was so helpful. He went over the next maintenance schedule my car would need and my car was done on time. I’m glad this is the service dept that I will be bringing m He went over the next maintenance schedule my car would need and my car was done on time. I’m glad this is the service dept that I will be bringing my car back for regular maintenance. More
I cannot say enough good things about Wyatt Johnson GMC! After seeing the negative review I had shared about my experience with Wyatt Johnson Subaru, the team at Wyatt Johnson GMC took it upon themselves to After seeing the negative review I had shared about my experience with Wyatt Johnson Subaru, the team at Wyatt Johnson GMC took it upon themselves to reach out and make things right. They went above and beyond by taking care of the issue with my vehicle at absolutely NO cost to me! From start to finish, they stayed in constant communication, kept me updated throughout the entire process, and made sure I knew what was happening every step of the way. They didn’t have to step in or take responsibility for an issue that wasn’t theirs, but they chose to do the right thing anyway. That speaks volumes about their character, their customer service, and the pride they take in the Wyatt Johnson name. They turned a frustrating experience into a genuinely positive one and reminded me what exceptional customer service should look like. A huge THANK YOU to Wyatt Johnson GMC for going above and beyond. You have absolutely earned my appreciation, respect, and recommendation! Sometimes it’s not about getting everything right the first time; it’s about how a business chooses to make things right. ❤️ More
Service department immediately notified me of serious problem while I was there for routine maintenance. Had me in a dealer car and on my way in around 2 hours. Repair was completed in less than a week. problem while I was there for routine maintenance. Had me in a dealer car and on my way in around 2 hours. Repair was completed in less than a week. More
I want to thank Mike Brown in the service department for the excellent service we received. Mike kept us updated throughout the repair process and made sure we knew what was happening with our truck at ever the excellent service we received. Mike kept us updated throughout the repair process and made sure we knew what was happening with our truck at every step. His communication, professionalism, and customer service were outstanding. We truly appreciated his efforts and were very pleased with how everything was handled. Thank you, Mike, for a great experience! More
Excellent service at Wyatt Johnson Dealership, service advisor. Kimberly.Sigler was awesome, very knowledgeable, very professional and follow up inspection walk me to my vehicle to ensure Service was com advisor. Kimberly.Sigler was awesome, very knowledgeable, very professional and follow up inspection walk me to my vehicle to ensure Service was completed properly More
I was not greeted or offered assistance when dropping my vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to r vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to request assistance with my service appointment. More
23Dec25: DO NOT BUY ANYTHING FROM THIS DEALER. Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destro Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destroying the rear pads. They claimed that is normal wear for brake pads. I had to explain to the "experts" how a braking system works and 60k on rear pads is not within MFG specs. Claimed denied, I'm out of pocket $800+. (Did not service with them) 2 years ago: Fluid draining from rear, Brake fluid light is on. Take to dealer, they claim it's condensation from the A/C compressor. Once again, I explain to the "experts" condensation is not in the rear of vehicle and it is brake fluid. I even told the 3 "techs" standing around to taste and smell it, they refused and stood on "it's condensation". Once again, a faulty rear caliper and failed rear brake line. Claim denied, out of pocket $1400~ (Serviced elsewhere) 23Dec25: Wife has check engine light, asked service to check under the lifetime warranty. They want to charge $194 to check it, and then maybe they'll "see" if it's covered. Based on the previous issues, we all see where this is heading. $194 is more important to them than customer service. After all the years having my vehicles serviced and vehicles I've purchased, I'm done. They want loyalty yet will not stand by their promises. No one has ever reached out to offer some type of compromise. The warranty is a useless bait tactic. Avoid any Wyatt Johnson dealer. Once again, $194 is more important to them than their customers. More
