Wyatt Johnson GMC

I was not greeted or offered assistance when dropping my vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to r vehicle off for service. Several service employees walked by me without greeting or acknowledging my presence. I had to approach an employee to request assistance with my service appointment. More

23Dec25: DO NOT BUY ANYTHING FROM THIS DEALER. Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destro Not just the GMC store, any of their dealerships. Lifetime warranty is a complete scam. 3 years ago (60k miles), the rear brake caliper froze destroying the rear pads. They claimed that is normal wear for brake pads. I had to explain to the "experts" how a braking system works and 60k on rear pads is not within MFG specs. Claimed denied, I'm out of pocket $800+. (Did not service with them) 2 years ago: Fluid draining from rear, Brake fluid light is on. Take to dealer, they claim it's condensation from the A/C compressor. Once again, I explain to the "experts" condensation is not in the rear of vehicle and it is brake fluid. I even told the 3 "techs" standing around to taste and smell it, they refused and stood on "it's condensation". Once again, a faulty rear caliper and failed rear brake line. Claim denied, out of pocket $1400~ (Serviced elsewhere) 23Dec25: Wife has check engine light, asked service to check under the lifetime warranty. They want to charge $194 to check it, and then maybe they'll "see" if it's covered. Based on the previous issues, we all see where this is heading. $194 is more important to them than customer service. After all the years having my vehicles serviced and vehicles I've purchased, I'm done. They want loyalty yet will not stand by their promises. No one has ever reached out to offer some type of compromise. The warranty is a useless bait tactic. Avoid any Wyatt Johnson dealer. Once again, $194 is more important to them than their customers. More

I took my Arcadia in because of a "Service Charging System" light; but because I didn't pay for a diagnostic to be ran, they only switched out my battery. I picked up the vehicle, and on the way home f System" light; but because I didn't pay for a diagnostic to be ran, they only switched out my battery. I picked up the vehicle, and on the way home from dinner, it shut down again. I had to jump start it to get it off a busy road, then had to get a wrecker to tow it back in to the dealership. This time they ran the diagnostic (which I have to pay half of that cost) to find out the alternator was bad. This would have been caught if the diagnostic was ran after replacing the battery. The diagnostic is a tool which verifies the work being done was correct and that the vehicle is in good working condition, not something else to charge to the customer. More

Doug is a great service representative. He is very knowledgeable and kind. I appreciate his hard work and dedication. He is very knowledgeable and kind. I appreciate his hard work and dedication. More

Fast and quick service, along with attentive personnel. Complete service in a timely manner had me ready to be on my way! Complete service in a timely manner had me ready to be on my way! More

You would be hard pressed to find a better dealership for customer service and sales. I have tried Ford and other dealerships, and they cannot compare. customer service and sales. I have tried Ford and other dealerships, and they cannot compare. More

Great customer support from salesman, mangers and finance personnel through out whole process, very happy. personnel through out whole process, very happy. More

I worked with Daniel and Harvey on getting my new car. I started with Daniel who was very helpful in showing me exactly what I wanted to see and didn’t try to push any particular vehicles on me. He wasn’t I started with Daniel who was very helpful in showing me exactly what I wanted to see and didn’t try to push any particular vehicles on me. He wasn’t pushy and overbearing. When I came back he was busy but still made sure that someone would be able to help me. That’s when Harvey came in. He was extremely helpful in making the car buying process seamless. I came to look at a car not thinking I would buy it so I brought my kids and while they were getting a bit antsy, Harvey was nice and understanding. I would come work with these guys again. More

Great place to have your vehicle serviced. I have always allowed this dealership to take care of all my vehicle needs I have always allowed this dealership to take care of all my vehicle needs More

I am deeply frustrated by the lack of support and understanding from the service manager, who seems to dismiss my concerns with the vehicle. Despite having a warranty that covers some of the expenses understanding from the service manager, who seems to dismiss my concerns with the vehicle. Despite having a warranty that covers some of the expenses, the frequency of the issues and the lack of proper resolution is unacceptable. Even after expressing my concerns to the service manager and having a meeting with him, there has been no proactive effort to address the situation or provide a satisfactory solution. As a veteran, I expected to be treated with more respect and consideration, especially after being a loyal customer who has purchased multiple vehicles from Wyatt Johnson. I am disappointed by the lack of support and understanding, and I believe that the service department's approach does not align with the values that should be extended to veterans. Therefore, I am compelled to share my experience and advise other veterans against purchasing vehicles from Wyatt Johnson. It is regrettable that despite my loyalty and the issues I have faced, there has been no genuine effort to make things right.I do want to say that Kimberly Sigler whom I worked with on my last visit tried to do what she could and I do appreciate all of her help. More