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Wyatt Johnson Subaru - Service Center
Clarksville, TN
222 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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222 Reviews of Wyatt Johnson Subaru - Service Center
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June 26, 2025
This service department is always fast and informative on what they are doing and gives accurate time frames for completion of service. The staff is always nice and the wait area was clean even though they c what they are doing and gives accurate time frames for completion of service. The staff is always nice and the wait area was clean even though they closed in a few hours More
by Thomas Hernandez
Verified Customer
June 25, 2025
The rep was great. Beyond nice and empathetic. BUT...the part for my car was shipped back to Subaru due to it being "30 days" since my initial appointment in May. At no Beyond nice and empathetic. BUT...the part for my car was shipped back to Subaru due to it being "30 days" since my initial appointment in May. At no time, was I contacted by Wyatt Johnson to let me know that the part had been in at one point nor had it been shipped back, prior to driving an hour and a half one way. I had to make this appointment on my own. Apparently, the company that owns Wyatt Johnson has a central call center who does not communicate with the dealership. Had they communicated, this trip would have not happened and the part could have been reordered for installation at a later date. Again, the rep was fantastic and was empathetic. I am angry that there was poor communication and I was not reached out to prior. My phone # and email address are on my account. Just poor form. We're going to be in the market for a new car in the next year or so. I doubt it will be another Subaru from Wyatt Johnson. More
by J.
Employees Worked With
I do not recall his name, but it's not listed
June 25, 2025
Quick service. Brought an issue to the departments attention at previous appointments but they didn’t “experience” the issue until a recall was issued by Subaru. On Brought an issue to the departments attention at previous appointments but they didn’t “experience” the issue until a recall was issued by Subaru. Once that was issued, they suddenly experienced the same sounds and vibrations that I had been complaining about for the past year or so. All in all, still a great service department. More
by Nadinebuntin
June 25, 2025
Clean Respected customers Courteous Timely Gracious To far from Dickson Good dealership Clean in waiting room as showroom customers Courteous Timely Gracious To far from Dickson Good dealership Clean in waiting room as showroom More
by SIMCHA92051
June 25, 2025
Top notch service and the best employees you can have! I drive from Kentucky to have Wyatt Johnson Subaru provide my service. I drive from Kentucky to have Wyatt Johnson Subaru provide my service. More
by SHEVYS2002
Employees Worked With
June 24, 2025
Very curious, explaind the steps as they went through the process. I meant very courteous, explained the steps as they went through the process. Clean building, nice waiting area. process. I meant very courteous, explained the steps as they went through the process. Clean building, nice waiting area. More
by Lilwoodie2
June 24, 2025
Matthew was professional, friendly and approachable. He let me know what was going on and was available to answer any questions. He let me know what was going on and was available to answer any questions. More
by GENPATT12
